Customer Experience Specialist, Delivery (Part Time) - Bristol
Job Summary
Job Description
As a Customer Experience Specialist, Delivery (Part-Time) at Tesla, you'll be the face of the brand, delivering vehicles directly to customers. Responsibilities include ensuring a seamless delivery experience, explaining vehicle features, addressing customer questions, coordinating with other specialists, managing delivery schedules, and providing feedback to improve processes. You'll need excellent interpersonal skills, strong organizational abilities, and a passion for Tesla's mission. The role requires managing multiple priorities in a fast-paced environment and maintaining high customer satisfaction. Weekend and evening work is required. A full UK driving license with no more than 6 points is mandatory.
Must have:
- Full UK driving license (max 6 points)
- Excellent interpersonal skills
- Strong organizational skills
- Excellent customer service experience
- Flexibility for weekend/evening work
2 skills required
Job Details
What to ExpectWhat You’ll Bring
As a Customer Experience Specialist, Tesla Direct at Tesla, you will be the face of our brand, delivering vehicles directly to our customers' home or work addresses. Your role will involve ensuring a seamless and exceptional customer experience, from delivery to follow-up. You are part of a larger sales, service and delivery team who works closely and flexibly on all operations. You are expected to cooperate frequently and display a one-team mentality to achieve sales and delivery targets.
What You’ll Do- Deliver vehicles to customers' home or work addresses, providing a professional and positive handover experience.
- Ensure customers are familiar with their new vehicles by explaining features, functions, and benefits.
- Maintain a high level of customer satisfaction by addressing any questions or concerns during the delivery process.
- Act as a chaser to pick up other customer experience specialists, ensuring timely and efficient coordination.
- Manage delivery schedules and logistics to meet customer expectations.
- Provide feedback to the sales and delivery teams to improve processes and enhance customer satisfaction.
- Full UK driving licence with no more than 6 points.
- Excellent interpersonal skills with a natural ability to build rapport and engage withcustomers.
- Strong organizational skills with the ability to manage multiple priorities in afast-paced environment.
- Proven track record of delivering excellent customer experiences.
- Customer-focused with a positive and professional attitude.
- Flexibility to work on weekends and evenings as required. A passion for Tesla's mission toaccelerate the world's transition to sustainable energy.
- Strong organizational skills with the ability to manage multiple priorities in afast-paced environment.
- A passion for Tesla's mission to accelerate the world's transition to sustainable energy.
Similar Jobs
The Pokemon Company International
Bellevue, Washington, United States (Hybrid)
• 3 Months ago
Get notifed when new similar jobs are uploaded
Similar Skill Jobs
Beghou Consulting
Boston, Massachusetts, United States (Hybrid)
• 4 Months ago
PwC
Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia (On-Site)
• 4 Months ago
Warner Bros Discovery
New York, New York, United States (On-Site)
• 3 Months ago
SSC Technologies
Stockholm, Stockholm County, Sweden (On-Site)
• 4 Months ago
Rivos
Hsinchu, Hsinchu City, Taiwan (Hybrid)
• 4 Months ago
Get notifed when new similar jobs are uploaded
Jobs in Bristol, England, United Kingdom
Mattel Inc
Slough, England, United Kingdom (On-Site)
• 2 Months ago
London, England, United Kingdom (On-Site)
• 2 Months ago
Get notifed when new similar jobs are uploaded
Operations Jobs
PhonePe
Bengaluru, Karnataka, India (On-Site)
• 3 Months ago
Bally's Interactive
Jersey City, New Jersey, United States (On-Site)
• 1 Month ago
HP
Spring, Texas, United States (On-Site)
• 5 Months ago
Get notifed when new similar jobs are uploaded
About The Company
Tesla is an internet company. Follow us to receive our company updates and job postings.
Get notified when new jobs are added by Tesla
