Customer Service Coordinator (Spanish)

3 Months ago β€’ Upto 2 Years β€’ Administrative

Job Summary

Job Description

The Customer Service Coordinator (Spanish) at Allied Machine & Engineering will provide exceptional customer service, addressing inquiries and resolving complaints in Spanish. Responsibilities include entering and maintaining orders, documenting changes (returns, exchanges, expediting), coordinating shipments, preparing reports, and maintaining accurate records of customer interactions. The ideal candidate will possess excellent communication skills (written and verbal) in Spanish, be proficient in Microsoft Office Suite, and have strong organizational and multitasking abilities. Experience with ERP and CRM systems and data entry is preferred. The role requires prolonged periods of sitting and the ability to lift up to 32 pounds.
Must have:
  • Excellent Spanish communication skills
  • Proficient in Microsoft Office Suite
  • Strong organizational & multitasking skills
  • Data entry and customer service experience
  • Ability to resolve customer complaints
Good to have:
  • ERP and CRM system experience
Perks:
  • Competitive wages and increases
  • Paid time off
  • Paid holidays
  • Healthcare, dental, and vision insurance
  • 401k Plan with company match
  • Bonus incentive program
  • Apprenticeship program
  • Tuition assistance program

Job Details

Description

Allied Machine & Engineering, headquartered in Dover, Ohio, is a leading manufacturer of hole making and finishing cutting tool systems. Our tooling solutions deliver the lowest cost per hole in a wide range of applications.

The Customer Service Coordinator will assist customers by addressing inquiries and resolving complaints, while building and maintaining customer relationships to ensure customer satisfaction.

Hours: 10:00am - 6:30 or 7pm EST

Requirements

  • Excellent interpersonal, verbal, and written communication skills in Spanish.
  • Proficient typing skills required.
  • Organized with attention to detail.
  • Ability to multitask.
  • Ability to resolve customer complaints and issues while maintaining a professional and calm demeanor.
  • Proficient in Microsoft Office Suite or related software.

Education/Experience:

  • High School diploma or equivalent.
  • Customer service experience preferred.
  • Data entry experience preferred.
  • Experience using ERP and CRM systems preferred.

Physical Requirements:

  • Prolonged periods sitting at a desk and working on a computer.
  • Ability to lift up to 32 pounds unassisted.

Duties/Responsibilities:

  • Enters/maintains orders per customer requests and documents all changes, including returns, inventory exchanges, and expediting of orders.
  • Provides exceptional customer service, including answering customer inquiries, processing orders, and resolving customer complaints.
  • Maintains accurate records of customer interactions and transactions.
  • Maintains orders, per customer requests and documents all changes. This can include returns, inventory exchanges, and expediting of orders.
  • Coordinates shipments to ensure customer satisfaction.
  • Prepares necessary reports for customer service department.
  • Performs other related duties as assigned.

Benefits

  • Competitive wages and increases
  • Paid time off that begins to accrue immediately
  • Paid holidays
  • Healthcare, dental, and vision insurance
  • Clean, safe working conditions
  • Climate controlled (72Β° year-round)
  • Bonus incentive program
  • 401k Plan with a generous company match
  • Apprenticeship program
  • Tuition assistance program

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