Customer Service Representative

1 Month ago • All levels • Customer Service

Job Summary

Job Description

We are seeking enthusiastic candidates for a Customer Service Representative role. Responsibilities include answering phones, taking pizza orders, and learning to make pizzas. The job requires a positive attitude and the ability to interact with the public. Domino's offers growth opportunities, potentially to management. The company values diversity and aims to create an environment where all team members can reach their full potential. Team members are encouraged to take pride in their work. Key duties involve operating equipment, stocking ingredients, preparing products, receiving phone orders, taking inventory, and cleaning. This role requires strong communication skills, both written and verbal, for processing orders and interacting with customers and colleagues. Essential skills include basic math, accurate cash handling, and efficient order entry using a computer or touch screen. Physical requirements include standing for most tasks, walking short distances, and lifting cases of ingredients up to 50 pounds.
Must have:
  • Ability to answer phones
  • Ability to take pizza orders
  • Positive attitude
  • Ability to deal with the public
  • Ability to operate equipment
  • Ability to stock ingredients
  • Ability to prepare product
  • Ability to receive phone orders
  • Ability to take inventory
  • Ability to clean equipment
  • Ability to comprehend written instructions
  • Ability to communicate verbally
  • Basic math skills
  • Accurate cash handling
  • Good verbal, writing, and telephone skills
  • Motor coordination for precise movements
  • Ability to enter orders using a computer
  • Must be 18 years of age or older
Good to have:
  • Willingness to learn pizza making
  • Personality and people skills
  • Interest in advancement

Job Details

ABOUT THE JOB

We are currently
seeking enthusiastic candidates to answer phones, enter pizza orders into
computers and learn how to make the world’s greatest pizzas from start to
finish. This job will require a positive
outlook and a willingness to deal with the general public.

We are searching for qualified customer service reps with personality and people skills. Domino's has lots of ways for you to grow, perhaps to management, perhaps beyond. Whether it's your hobby, main-gig, or supplemental job, apply today!

ADVANCEMENT

Many of our team members began their careers as delivery drivers and today are successful Domino's franchise owners. From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity.

DIVERSITY

Our mission is to recognize, appreciate, value and utilize the unique talents and contributions of all individuals. To create an environment where all team members, because of their differences, can reach their highest potential.

SUMMARY STATEMENT

We take pride in our team members and our team members take pride in Domino's Pizza! Being the best pizza delivery company in the world requires exceptional team members working together. At Domino's Pizza, our people come first!

JOB REQUIREMENTS

You must be 18 years of age or older.

General job duties for all store team members

Operate all equipment.
Stock ingredients from delivery area to storage, work area, walk-in cooler.
Prepare product.
Receive and process telephone orders.
Take inventory and complete associated paperwork.
Clean equipment and facility approximately daily.

Training

Orientation and training provided on the job.

Communication Skills

Ability to comprehend and give correct written instructions.
Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person.

Essential Functions/Skills

Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator).
Must be able to make correct monetary change.
Verbal, writing, and telephone skills to take and process orders.
Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed.
Ability to enter orders using a computer keyboard or touch screen.

Additional Information

WORK CONDITIONS

Exposure to:

Varying and sometimes adverse weather conditions when removing trash and performing other outside tasks.
In-store temperatures range from 36 degrees in cooler to 90 degrees and above in some work areas.
Sudden changes in temperature in work area and while outside.
Fumes from food odors.
Exposure to cornmeal dust.
Cramped quarters including walk-in cooler.
Hot surfaces/tools from oven up to 500 degrees or higher.
Sharp edges and moving mechanical parts.

SENSING

Talking and hearing on telephone.
Near and mid-range vision for most in-store tasks.
Depth perception.
Ability to differentiate between hot and cold surfaces.

TEMPERAMENTS

The ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgements and decisions.

Additional Job Details PHYSICAL REQUIREMENTS including, but not limited to the following:

Standing

Most tasks are performed from a standing position.

Walking

For short distances for short durations.
Surfaces include ceramic tile bricks with linoleum in some food process areas. Height of work surfaces is between 36 and 48.

Sitting

Paperwork is normally completed in an office at a desk or table.

Lifting

Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck.
Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5'.
Cases are usually lifted from floor and stacked onto shelves up to 72 high.

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