Customer Success Engineer

3 Months ago • 5 Years + • Software Development & Engineering

Job Summary

Job Description

As a Customer Success Engineer at CyberArk, you will be a key product specialist within our Customer Success organization. Leveraging your expert product knowledge and strong communication skills, you will drive customer adoption, identify growth opportunities, and ensure successful renewals. You will collaborate closely with Professional Services, Sales, Channel teams, and customers to deliver a seamless onboarding experience and ongoing value. Responsibilities include guiding new customers, educating customers, providing consultative advice, collaborating with internal and external stakeholders, supporting targeted customer programs, and creating educational content.
Must have:
  • Bachelor’s degree in Computing, Engineering, or related field.
  • 5+ years of relevant experience in customer success or similar.
  • Strong background in Cybersecurity and Cloud services.
  • Experience working with executive-level stakeholders.
  • Deep understanding of CyberArk product integration.

Job Details

About CyberArk:
CyberArk (NASDAQ: CYBR), is the global leader in Identity Security. Centered on privileged access management, CyberArk provides the most comprehensive security offering for any identity – human or machine – across business applications, distributed workforces, hybrid cloud workloads and throughout the DevOps lifecycle. The world’s leading organizations trust CyberArk to help secure their most critical assets. To learn more about CyberArk, visit our CyberArk blogs or follow us on X, LinkedIn or Facebook.

Job Description

As a Customer Success Engineer at CyberArk, you will be a key product specialist within our Customer Success organization. Leveraging your expert product knowledge and strong communication skills, you will drive customer adoption, identify growth opportunities, and ensure successful renewals. You will collaborate closely with Professional Services, Sales, Channel teams, and customers to deliver a seamless onboarding experience and ongoing value.

Responsibilities: 

  • Onboarding & Adoption: Guide new customers through the initial stages of their product journey, ensuring a smooth onboarding experience by partnering with Professional Services, Sales, and Channel teams.
  • Customer Education: Conduct CyberArk Blueprint sessions to educate customers on Identity Security best practices and align their business outcomes with CyberArk solutions.
  • Consultative Guidance: Provide prescriptive, consultative advice based on customers’ security objectives.
  • Cross-Functional Collaboration: Proactively communicate and coordinate with internal teams and external stakeholders to ensure unified customer experience.
  • Customer Engagement: Support targeted customer programs such as digital nurture follow-ups, sales and support how-to requests, live success sessions, and community engagement.
  • Content Development: Create and present educational content for customer communities and webinar series to a broad audience of customers and channel partners.

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Qualifications
  • Bachelor’s degree in Computing, Engineering, or a related field (or equivalent experience).
  • 5+ years of relevant experience in customer success, consulting, project management, support engineering, or similar roles.
  • Strong background in Cybersecurity and Cloud services, with a solid understanding of the software development lifecycle.
  • Experience working with executive-level stakeholders at Fortune 500 companies.
  • Deep understanding of how CyberArk products integrate and work together, with expertise in at least two CyberArk product pillars.
  • Desirable technical skills:
    • Enterprise Directory Services (Active Directory, LDAP, Azure) including support and security operations
    • Windows/Active Directory administration, UNIX/Linux, Kubernetes, Databases
    • Scripting, software development, and DevOps tools
    • Cloud platforms such as AWS, Azure, GCP
  • Excellent business communication skills-both written and verbal.
  • Self-starter with strong time management, organizational, and interpersonal skills.

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About The Company

CyberArk's mission is to secure the world against cyber threats so together we can move fearlessly forward. CyberArk is a global leader in identity security, helping organizations worldwide protect their most valuable assets and critical infrastructure. They offer a comprehensive platform that addresses the evolving challenges of identity-related risks, providing solutions for workforce access, privileged access, customer access, and machine identity security. CyberArk is committed to innovation and providing cutting-edge security solutions that empower their customers to be more secure and efficient.
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