Customer Success Manager

3 Months ago • 2 Years + • Product Management

Job Summary

Job Description

Pragma is seeking a dedicated Customer Success Manager to oversee the relationship between Pragma and its valued customers. The ideal candidate will have strong communication skills, a minimum of 2 years of experience in a Customer Success Manager or related role, and proficiency in reading and understanding code. Responsibilities include providing technical support to customers, collaborating on innovative solutions, leading and managing customer launches, cultivating relationships with customers, showcasing Pragma's features to prospective customers, and offering insights into customer usage to the Product team.
Must have:
  • Exceptional communication skills
  • Minimum 2 years experience in Customer Success or related role
  • Proficiency in reading and understanding code
  • Strong problem-solving abilities
  • Excellent organizational skills
  • Empathy with customer challenges
Perks:
  • Remote-first work environment
  • Competitive pay
  • 100% employer-paid medical, dental, vision coverage
  • 401(k) retirement plan with company match
  • Flexible vacation
  • Remote friendly perks
  • Paid parental and family care leaves
  • Long term and short term disability

Job Details

About Pragma

Pragma is supporting healthy and vibrant online communities by creating a backend game engine— a platform of services and tools that enable game studios to launch live-service games.

You'll be joining a passionate, remote-first team (PT time zone) that have scaled some of the largest games in the world such as League of Legends and Destiny 2 and at studios like Riot, Bungie, and EA, and scaled platforms at Amazon, Microsoft, Google, and Unity. We are grateful to have partnered with top-tier investors including Greylock, Upfront Ventures and Insight Partners.

About the Role

We're seeking a dedicated Customer Success Manager to oversee the relationship between Pragma and our valued customers. Our goal is to provide a seamless experience that integrates us into our customers' development teams, fostering a sense of partnership rather than that of an external vendor.

In this role, you'll regularly engage with customers to understand their needs, facilitate their onboarding onto our platform, address inquiries about our products, and assist them in preparing for key milestones. To excel, you'll need a deep-seated customer focus, a curious technical mindset, and a knack for cross-functional collaboration.

Responsibilities

  • Learn how to use Pragma, which is technical in nature, and be able to effectively teach its features and benefits to customers

  • Provide prompt and proficient technical support to customers, resolving any issues they encounter.

  • Collaborate with customers to devise and implement innovative solutions within the Pragma Ecosystem to expand beyond core Pragma features.

  • Lead and manage customer launches, including Alphas, Betas, and Public Launches, ensuring smooth rollouts of their games to players.

  • Cultivate and nurture strong relationships with customers to ensure their ongoing success and satisfaction.

  • Showcase Pragma's features and capabilities to prospective customers, contributing to the expansion of our client base.

  • Serve as a valuable resource to our Product teams by offering insights into how customers utilize Pragma and providing feedback for product enhancement.

Qualifications

  • Exceptional communication skills to forge collaborative relationships with game studios, embodying a team-like approach.

  • Minimum of 2 years of experience in a Customer Success Manager or related role, preferably within the tech industry.

  • Proficiency in reading and understanding code, enabling you to grasp technical intricacies and effectively troubleshoot issues.

  • Strong problem-solving abilities and a knack for resolving technical challenges efficiently.

  • Excellent organizational skills and the ability to manage multiple projects and priorities effectively.

  • Demonstrated ability to empathize with customers' challenges and advocate for their needs within the organization.

Job Benefits

  • A remote-first work environment with semi-annual in-person meetups

  • Competitive pay

  • 100% employer-paid medical, dental, vision coverage for primary policyholders; 80% employer-paid coverage for eligible dependents.

  • 401(k) retirement plan with company match

  • Flexible vacation

  • Remote friendly perks such as snacks delivered monthly

  • Paid parental and family care leaves

  • Long term and short term disability

Pragma is committed to creating a diverse work environment. All qualified applicants will receive consideration without regard to race, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or veteran status.

Compensation Range: £60K - £80K

Similar Jobs

Qualcomm - Technical Animator, Staff

Qualcomm

Hyderabad, Telangana, India (On-Site)
3 Months ago
Meta - Program Manager, Manufacturing

Meta

Seattle, Washington, United States (On-Site)
3 Months ago
Virtuos - VFX Artist

Virtuos

Ukraine (Remote)
1 Month ago
Scopely - Intern - Software Engineer (Unity)

Scopely

Bengaluru, Karnataka, India (Hybrid)
2 Months ago
Keywords Studios (Player Support) - Technical Artist - VFX

Keywords Studios (Player Support)

Australia (Hybrid)
6 Months ago
Wipro - Competency Lead

Wipro

Bengaluru, Karnataka, India (On-Site)
6 Months ago
Paytm - Senior Product Manager-Equity-Paytm Money ( Candidate from Broking only)

Paytm

Mumbai, Maharashtra, India (On-Site)
4 Months ago
seeking alpha - Mobile Product Marketing Manager

seeking alpha

Israel (Remote)
2 Months ago
Head Digital Works - Product Manager

Head Digital Works

Hyderabad, Telangana, India (On-Site)
4 Months ago
NatWest Group - Release Train Manager, VP

NatWest Group

Bengaluru, Karnataka, India (Hybrid)
4 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

QUANTIC DREAM - Testeur.euse Assurance Qualité (Outils)

QUANTIC DREAM

Paris, Île-de-France, France (Hybrid)
2 Months ago
Dreamhaven - Gameplay Capture Artist (Fixed Term Contract)

Dreamhaven

Irvine, California, United States (On-Site)
1 Month ago
Meta - Production Engineering

Meta

Bellevue, Washington, United States (On-Site)
3 Months ago
Krafton  - [Publishing Platform Div.] Unreal Platform SDK Developer (3년 이상)

Krafton

Seoul, South Korea (On-Site)
2 Months ago
Meta - AI Research Scientist, Language - Generative AI

Meta

Redmond, Washington, United States (On-Site)
3 Months ago
Meta - Software Engineer, Infrastructure

Meta

Foster City, California, United States (On-Site)
3 Months ago
Harmonic - Sr. SW Automation Engineer

Harmonic

Karnataka, India (Hybrid)
5 Months ago
10 Chambers - Gameplay Programmer - Level Tech

10 Chambers

Stockholm, Stockholm County, Sweden (On-Site)
1 Month ago
Room 8 Studio - Realistic Environment Concept Artist Senior

Room 8 Studio

Poland (On-Site)
3 Months ago

Get notifed when new similar jobs are uploaded

Jobs in United Kingdom

Tencent - Production Director

Tencent

London, England, United Kingdom (On-Site)
3 Months ago
Cloud Imperium Games - Senior Gameplay Animation Programmer

Cloud Imperium Games

Manchester, England, United Kingdom (On-Site)
2 Months ago
Foster + Partners - Motion Designer

Foster + Partners

London, England, United Kingdom (On-Site)
6 Months ago
Eleven Labs - Software Engineer (SEO)

Eleven Labs

London, England, United Kingdom (Remote)
6 Months ago
Cloud Imperium Games - QA Tester

Cloud Imperium Games

Manchester, England, United Kingdom (On-Site)
2 Months ago
Apollo - Staff Software Engineer, Rust (UK)

Apollo

United Kingdom (Remote)
2 Months ago
ByteDance - Edge Network Engineer - EDGE Network

ByteDance

London, England, United Kingdom (On-Site)
3 Months ago
Playtech - Senior Embedded Software Engineer

Playtech

Manchester, England, United Kingdom (On-Site)
4 Months ago
Jagex - Technical Director - Project Zanaris

Jagex

Cambridge, England, United Kingdom (Remote)
3 Months ago
Frontier Developments - Release Coordinator

Frontier Developments

Cambridge, England, United Kingdom (Hybrid)
2 Months ago

Get notifed when new similar jobs are uploaded

Product Management Jobs

Maersk Careers - Japan Intermodal Solution Manager

Maersk Careers

Tokyo, Japan (On-Site)
346 Years ago
Corsair - Technical Project Management Office Intern

Corsair

Milpitas, California, United States (On-Site)
1 Month ago
Diligent Corporation - Director, Product Management

Diligent Corporation

London, England, United Kingdom (On-Site)
4 Months ago
ByteDance - Project Manager (PMO), BytePlus

ByteDance

Singapore (On-Site)
3 Months ago
Smarsh - Sr. Product Manager

Smarsh

Belfast, Northern Ireland, United Kingdom (Hybrid)
4 Months ago
Lemon Sky - Korean Translation Project Coordinator

Lemon Sky

Shah Alam, Selangor, Malaysia (On-Site)
1 Month ago
Sago Mini - Release Coordinator

Sago Mini

Toronto, Ontario, Canada (Hybrid)
2 Months ago
Zoox - Senior Product Manager, Operations Software

Zoox

Foster City, California, United States (Hybrid)
4 Months ago
Unity - Partner Relations Manager, Industry (SMB)

Unity

Seoul, South Korea (On-Site)
5 Months ago
Aristocrat Gaming - Senior Program Manager - ED&I

Aristocrat Gaming

Las Vegas, Nevada, United States (Hybrid)
2 Months ago

Get notifed when new similar jobs are uploaded

About The Company

Pragma is an extensible and scalable backend game engine that powers cross-platform, matchmaking, meta-game (progression, achievements, quests, inventory, crafting, etc.), monetization, and live ops features for online games. 

United Kingdom (Remote)

Culver City, California, United States (Hybrid)

United States (Remote)

United States (Remote)

View All Jobs

Get notified when new jobs are added by Pragma

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug