Desktop Support Analyst

2 Months ago • All levels

Job Summary

Job Description

The Desktop Support Analyst is responsible for the daily operation of IT applications and equipment. This includes providing remote and on-site support, resolving issues, performing installations, repairs, upgrades, backups, and maintenance. The role also involves monitoring networks, servers, and applications to ensure high availability. Responsibilities include troubleshooting local and remote devices, managing tickets, documenting processes, assisting users via various channels (phone, email, in-person), and building/maintaining PCs and laptops. Heavy lifting of computer equipment is required. The position demands strong technical skills, excellent communication, and a customer-focused approach.
Must have:
  • High school diploma (Associate degree preferred)
  • A+, Network+, Security+ certifications preferred
  • Helpdesk experience
  • Strong communication skills
  • Customer service oriented
  • Technical knowledge across IT disciplines
Good to have:
  • MCP certification
  • ITIL certification
  • Experience in large Enterprise environment
Perks:
  • Robust benefits package
  • Global career opportunities
  • Health, dental, and vision insurance
  • Paid time off
  • 401(k) plan with employer matching

Job Details

The IT Support Technician is primarily responsible for ensuring the proper day-to-day operation of technology applications and equipment, providing remote and desk-side assistance in resolving technology support issues, performing installations, repairs, upgrades, backups, and other maintenance tasks. The IT Support Technician is responsible for monitoring our networks, distributed server infrastructure, related services, and core business applications to ensure high availability.

What You'll Do

  • Provide professional, high quality I.T. Helpdesk customer service to internal employees.

  • Build strong relationships with the Global Aristocrat IT team.

  • Required to perform duties in a fast paced, high intensity and team-oriented environment.

  • Open, update, properly code and close trouble tickets with detailed information relating to trouble reported.

  • Perform initial troubleshooting and diagnosis on local and remote devices with proactive intervention when needed.

  • Creates, updates, escalates, and closes incidents and service requests in our ticketing system.

  • Helps to develop and document technical processes and procedures.

  • Provide initial response and diagnosis on all corporate communications devices.

  • Build, maintain, and troubleshoot PCs, laptops, and proprietary client hardware.

  • Provide user assistance via phone, email, walkup, remote support, and virtual smart bar.

  • Other duties assigned by management

Physical Demands

  • This position requires heavy lifting of computer equipment from and to the box to the workbench and workspace. Analysts must be able to push and pull cart that weighs up to 140 pounds and lift at least 50 pounds multiple times per day/week

What We're Looking For

  • Requires a high school diploma. Associate degree in Information Technology or related field is preferred.

  • A+, Network +, Security + certification preferred; MCP certification or equivalent preferred. ITIL certification or experience is a plus.

  • Helpdesk/Call Center experience in large Enterprise environment preferred.

  • Technical knowledge across broad range of IT disciplines

  • Strong verbal and written communication skills.

  • Strong customer focus and attention to detail.

  • Must be customer service oriented.

Why Aristocrat?

Aristocrat is a world leader in gaming content and technology, and a top-tier publisher of free-to-play mobile games. We deliver great performance for our B2B customers and bring joy to the lives of the millions of people who love to play our casino and mobile games. And while we focus on fun, we never forget our responsibilities. We strive to lead the way in responsible gameplay, and to lift the bar in company governance, employee wellbeing and sustainability. We’re a diverse business united by shared values and an inspiring mission to bring joy to life through the power of play.

We aim to create an environment where individual differences are valued, and all employees have the opportunity to realize their potential. We welcome and encourage applications from all people regardless of age, gender, race, ethnicity, cultural background, disability status or LGBTQ+ identity. EEO M/F/D/V

  • World Leader in Gaming Entertainment

  • Robust benefits package

  • Global career opportunities

Our Values

  • All about the Player

  • Talent Unleashed

  • Collective Brilliance

  • Good Business Good Citizen

Travel Expectations

None

Pay Range

$18.51 - $34.38 per hour

Our goal is to pay a market competitive salary focusing near the median of our pay ranges. However, final offers for all positions will be based on several factors such as experience level, education, skills, work location, and internal pay equity.

This position offers a comprehensive benefits package, including health, dental, and vision insurance, paid time off, and a 401(k) plan with employer matching, more details available at https://atibenefits.com/.

Additional Information:

Depending on the nature of your role, you may be required to register with the Nevada Gaming Control Board (NGCB) and/or other gaming jurisdictions in which we operate.

At this time, we are unable to sponsor work visas for this position. Candidates must be authorized to work in the job posting location for this position on a full-time basis without the need for current or future visa sponsorship.

Similar Jobs

Interactive Brokers - Data Protection Paralegal

Interactive Brokers

London, England, United Kingdom (Hybrid)
1 Month ago
Zinnia - Finance Specialist

Zinnia

Topeka, Kansas, United States (Hybrid)
1 Month ago
Condé Nast - Account Coordinator

Condé Nast

New York, United States (On-Site)
1 Month ago
cirrus logic - Senior CAD Software Engineer

cirrus logic

Austin, Texas, United States (Hybrid)
1 Month ago
hogarth - Account Manager / Senior Account Manager (Candidate Pool)

hogarth

Istanbul, İstanbul, Türkiye (Hybrid)
2 Months ago
Tesla - Customer Support Advisor - German & English

Tesla

Berlin, Berlin, Germany (On-Site)
4 Months ago
Techland - IT Administrator

Techland

Wrocław, Lower Silesian Voivodeship, Poland (On-Site)
3 Months ago
Trek - Service Technician/Advisor

Trek

Alamo, California, United States (On-Site)
5 Months ago
Evolution  - Studio Manager

Evolution

Buenos Aires, Buenos Aires, Argentina (On-Site)
11 Months ago
Next Level Business Services - Oracle DBA (With SAP Experience)

Next Level Business Services

Atlanta, Georgia, United States (On-Site)
8 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

WebFX - Web Project Coordinator Internship

WebFX

Harrisburg, Pennsylvania, United States (On-Site)
8 Months ago
bohemia interactive - Engine Network Programmer Prague/Brno

bohemia interactive

Prague, Prague, Czechia (On-Site)
7 Months ago
NC America llc - Mobile Senior QA Tester

NC America llc

Irvine, California, United States (On-Site)
2 Months ago
Alt VFX  - COMPOSITORS

Alt VFX

Brisbane, Queensland, Australia (On-Site)
11 Months ago
Assystems - Security Analyst / Incident Responder L2/L3

Assystems

Gurugram, Haryana, India (On-Site)
8 Months ago
Sail Point - Digital Sales Representative

Sail Point

Mexico City, Mexico (Hybrid)
2 Months ago
Hedra - Senior Research Engineer

Hedra

New York, New York, United States (On-Site)
3 Months ago
Qualcomm - Sensor hub SW engineering for Customer engineering: Senior or Staff

Qualcomm

Suwon-si, Gyeonggi-do, South Korea (On-Site)
1 Month ago
Lionbridge Games - Test Lead

Lionbridge Games

Mexico City, Mexico City, Mexico (On-Site)
2 Months ago
Keywords Studios - Procurement Specialist

Keywords Studios

Mandaluyong, Metro Manila, Philippines (Hybrid)
2 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Concord, California, United States

Perplexity AI - Engineering Manager - Web

Perplexity AI

New York, New York, United States (On-Site)
1 Month ago
Nagarro - Associate Staff Engineer, IOT

Nagarro

Boston, New York, United States (On-Site)
8 Months ago
Apple - Senior Machine Learning Applied Researcher

Apple

San Francisco, California, United States (On-Site)
2 Months ago
smartbear - Talent Acquisition Partner

smartbear

Somerville, Massachusetts, United States (On-Site)
1 Month ago
Apple - Senior Brand Manager

Apple

Sunnyvale, California, United States (On-Site)
1 Month ago
lifechruh - Head of Creative

lifechruh

Edmond, Oklahoma, United States (On-Site)
2 Months ago
PlayStation Global - Sr Software Engineer

PlayStation Global

San Mateo, California, United States (On-Site)
2 Months ago
whoop - Electrical Engineer II

whoop

Boston, Massachusetts, United States (On-Site)
1 Month ago
Illuminia - Sr. Product Manager, High Throughput NGS Systems

Illuminia

San Diego, California, United States (On-Site)
1 Month ago
UPF Industries  - Assembler I

UPF Industries

Tooele, Utah, United States (On-Site)
4 Weeks ago

Get notifed when new similar jobs are uploaded

Similar Category Jobs

bytedance - US Payroll Tax Specialist

bytedance

San Jose, California, United States (On-Site)
4 Months ago
PlayStation Global - Senior DevOps Information System Engineer

PlayStation Global

Aliso Viejo, California, United States (On-Site)
4 Months ago
Gunzilla - Blockchain Technical Support Engineer

Gunzilla

Frankfurt Am Main, Hessen, Germany (On-Site)
3 Months ago
Nagarro - Senior Technical Consultant Backup Infrastructure

Nagarro

Germany (Remote)
3 Months ago
The Walt Disney Company - Costuming - Part Time

The Walt Disney Company

Kapolei, Hawaii, United States (On-Site)
2 Months ago
Nagarro - Technical Architect SAP BTP

Nagarro

Austria (Remote)
3 Months ago
Xsolla - IT Director

Xsolla

Los Angeles, California, United States (Remote)
3 Months ago
Tesla - Service Advisor

Tesla

Zürich, Zurich, Switzerland (On-Site)
4 Months ago
Aristocrat Gaming - Associate Principle Engineer

Aristocrat Gaming

Noida, Uttar Pradesh, India (Hybrid)
6 Months ago
Aristocrat Gaming - DB Developer

Aristocrat Gaming

Warsaw, Masovian Voivodeship, Poland (Hybrid)
3 Months ago

Get notifed when new similar jobs are uploaded

About The Company

Aristocrat Leisure Limited (ASX: ALL) is a leading gaming content creation company powered by technology to deliver industry-leading casino games together with mobile games and online real money games, collectively entertaining millions of players worldwide, every day. Headquartered in Sydney, Australia, Aristocrat has three operating business units, spanning regulated land-based gaming (Aristocrat Gaming),social casino (Product Madness)and regulated online real money (Aristocrat Interactive). Our team of over 8,500 people across the globe are united by our company mission tobring joy to life through the power of play.For further information visit the Group's website at

Gurugram, Haryana, India (Hybrid)

Noida, Uttar Pradesh, India (Hybrid)

Noida, Uttar Pradesh, India (Hybrid)

Noida, Uttar Pradesh, India (Hybrid)

Noida, Uttar Pradesh, India (Hybrid)

Gurugram, India (Hybrid)

Noida, Uttar Pradesh, India (Hybrid)

Warsaw, Masovian Voivodeship, Poland (Hybrid)

Tel Aviv-Yafo, Tel Aviv District, Israel (Hybrid)

View All Jobs

Get notified when new jobs are added by Aristocrat

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug