DIGITAL OPERATIONS ANALYST

Onward Search is a specialized staffing and talent solutions company that helps professionals find top jobs with the nation’s leading brands. We’re looking to hire a Digital operations Analyst for a Health care Company - largest integrated, not-for-profit medical group in the world, building a future where top-quality care is accessible to everyone—enabling more people to heal at home.

You’ll join the Technical  team to manage and support digital experience platforms within an organization.. This is a 7-12 months of a contract opportunity. The role is located Rochester, Minnesota 55902 , and is fully remote.

Digital Operations Analyst Responsibilities: 
Execute processes we’ve defined in our Tenant Playbook for assigned digital experience platforms that includes:

• Manage support ticket tracking, escalation, and reporting
• Act as triage / first-line manager for existing user enhancement requests and product questions support
• Route and manage invoice payments with Finance team, tracking expenses in various reporting forums, charging back expenses to user-departments as defined by FinOps procedures
• Onboard new users, help with user adoption activities
• Expand training material library for platforms and develop user community forum and documentation center
• Provide operational support for digital experience platforms to ensure product quality standards are met:
• Create and regularly update a product metrics dashboard that tracks user adoption, use case enablement, value produced, and quality/performance of each platform.
• Identify and track licensed product usage and performance including SLA compliance (support tickets, up-time of software) and usage compliance (monitor to ensure we stay under our license caps).
• Enforce governance policies for end-users and tenants in the system, facilitating change control boards for configuration management decisions and auditing platform activities to ensure end-users are staying in guidelines we define for each platform

Digital Operations Analyst Requirements: 

• Experience creating and running reports, training users, support experience, experience with hands-on usage of digital experience platforms like Email Campaign Management, Journey Orchestration, Project Management software, workflow tools, campaign managers.
• Experience with user adoption activities like soliciting future users’ needs, mapping those needs to existing features in a tool, and providing configuration requirements to platform run teams to setup new user groups in a platform.
• Vendor management experience, particularly in software-as-a-service vendors.

Perks & Benefits: 

• Medical, Dental, and Vision Insurance
• Life Insurance
• 401k Program
• Commuter Benefit
• eLearning
• Education Reimbursement
• Ongoing Training & Development
• *To qualify for our benefits package, you must work over 30 hours per week and the length of assignment must be a minimum of 10 weeks.

To learn more about this Digital Operations Analyst opportunity, apply now. Our recruitment team will be in touch, guide you through the interview process, and advocate on your behalf.
 

Employer Details:

• Onward Search is an equal opportunity employer, dedicated to a policy of non-discrimination in an employment with regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, veteran status or any other classification protected by federal, state and local laws and ordinances. Candidates must be at least 18 years old to be considered for employment. EOE/M/F/D/V/SO.
• In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
• Onward Search is unable to support 1099 / Corp-to-Corp or Independent Contractor arrangements at this time. All freelancers will be paid as W2 employees.
• Onward Search offers medical, dental, vision benefits, as well as a 401k program, for all eligible full time temporary assignments.
• Onward Search is a drug-free workplace.
• Onward Search is a nationwide staffing agency and talent solutions provider specializing in creative, marketing and technology. Our clients are continuously turning to us to fill their open positions. Therefore, there is no application deadline for this position, as we are seeking candidates for this type of role across all our clients on an ongoing basis.