Digital Technology Specialist, ERP

Are you ready to join a double-digit growth cloud business? Microsoft Business Applications cloud is recognized by analysts as a leader in the Customer Relationship Management (CRM), Enterprise Relationship Management (ERP) and application platform space. Trusted by global businesses as their platform of choice, Microsoft Business Applications uniquely enables customers to optimize their operations, engage their customers, empower their people and transform their products. 

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Who We Are Looking For 

To excel in the Digital Technical Specialist (ERP) role you must have the following traits and abilities: 

• Technically Intense Workload Technical Seller 

• Strategic & Proactive Pursuit Team Member 

• Technical Team Collaborator 

• Customer-centric Solution Designer 

• Differentiated & Business Value/Outcome-driven Demonstrator 

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. 

Requirements 

• Fluency in French is a must
• Proven experience on an ERP Workload using Dynamics 365, SAP, Infor, IFS or any other Enterprise/Corporate ERP solution. 

Previous Experience: 

• ERP workload experience with one or more of the following: technical presales, post-sales consulting or relevant company/customer IT application implementation or management 

• Driving and designing a solution strategy as part of the overall opportunity discovery and lifecycle 

• Working across and in collaboration with virtually-dispersed technical pursuit teams designing cloud-based solutions for company or customers 

• Success working virtually with customers in presales or consulting engagements related to business applications workloads. This may include stakeholders within your company 

• Proven success demonstrating differentiated solution value and Microsoft competitive advantage 

• Delivering online/virtual technical workload demonstrations to strategic decision makers 

• Desirable but not required – workload certifications/degrees 

Strong understanding of: 

• Business solutions (ERP) workload experience in one or more of the following: Supply Chain, Manufacturing, Retail/Commerce and/or Finance and how these solutions help customers achieve their desired business outcomes 

• Business value selling methodologies and practices mapped to customer or company persona pains/issues to uncover customer’s stated and unstated needs 

• Commercial cloud offerings, ideally Microsoft’s cloud platform, as well as competitive knowledge of other business applications solutions and related ecosystems 

Desired skills: 

• Excellent virtual presentation and communications skills across various customer stakeholders; experienced online storyteller. 

• Comfortable working within a digitally-equipped sales organization engaging virtually with customers throughout the sales process. 

• Customer-centric mindset with demonstrated passion for delivering customer value 

• Ability to bring innovative technical solution ideas to customer problems 

• Experienced problem solver able to thrive in a fast-paced environment 

• Growth mindset, insatiably curious, always learning and welcoming of challenges for the opportunity to grow 

Bachelor’s degree or relevant work experience. 

Your Onboarding Process 

Microsoft provides extensive world class onboarding & readiness designed to help you extend your existing technical workload skills with Microsoft Business Application product knowledge. You’ll attend an in-depth onboarding program designed to help you become a technical expert in your Business Applications workload. 

Job Responsibilities 

The Digital Technical Specialist (ERP) is a key member of the Business Applications Digital Sales pursuit team focused on driving demand and sales growth in managed accounts. These technical sellers are strategic thinkers, proactive problem solvers and technical solution roadblock resolvers who display a growth mindset with functional and technical knowledge in their workload. 

The following are the role responsibilities for the Microsoft Business Applications Technical Specialist: 

Assist Digital Sales Representative in Crafting Solution and RFI Response: 

• Assist Digital Sales Representative in crafting customer-centric solution leveraging Co-Sell partner resources by assembling and collaborating with a technical pursuit team that may include ISV components. Deliver compelling RFI response. 

Design Customer-centric Solution Aligned to Business Value 

• Work with technical pursuit team securing customer agreement to the solution design aligned to agreed outcomes/digital transformation journey focusing on business value. 

Deliver Customer-centric Demonstration Aligned to Solution Design and Business Value 

• Deliver compelling solution demonstrations highlighting Microsoft competitive differentiation aligned to the designed customer-centric solution with business value impact. 

• Ensure demonstration follows Tell-Show-Vision model and has an end-to-end view building opportunities for seeding and expansion after initial sale. 

Work with Customer Success/Partner Team on Deployment Plan Mapped to Solution Key Performance Indicators 

• Assist Digital Sales Representative if required in reviewing licensing proposal. Collaborate with Customer Success team and partner to ensure a customer-agreed deployment plan with key performance indicators.