Director, Customer Success - South

1 Month ago • 10-15 Years • Operations • $165,375 PA - $236,250 PA

Job Summary

Job Description

As Director, Customer Success - South, you'll contribute to strategic programs, establish operational goals, and lead a team of CSMs and TAMs. Responsibilities include guiding team behavior, providing coaching and mentorship, collaborating with cross-functional teams (Support, Engineering, Ops, Sales), and enhancing customer adoption and deployment strategies. The role requires strong leadership, technical knowledge (Cloud Services, Web Security, Networking), and experience building and managing high-performing teams.
Must have:
  • 10+ years customer-facing experience
  • 5+ years direct people management
  • Knowledge of Cloud Services, Web Security, Networking
  • Lead and mentor CSM/TAM teams
  • Improve process, costs, and resources
Good to have:
  • Experience hiring technical teams (up to 15)
  • CISSP, CCIE, CCNP, JNCIE, MCSE certifications
Perks:
  • Various health plans
  • Time off plans
  • Parental leave options
  • Retirement options
  • Education reimbursement
  • In-office perks

Job Details

About Zscaler

Serving thousands of enterprise customers around the world including 40% of Fortune 500 companies, Zscaler (NASDAQ: ZS) was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. As the operator of the world’s largest security cloud, Zscaler accelerates digital transformation so enterprises can be more agile, efficient, resilient, and secure. The pioneering, AI-powered Zscaler Zero Trust Exchange™ platform protects thousands of enterprise customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. 

Named a Best Workplace in Technology by Fortune and others, Zscaler fosters an inclusive and supportive culture that is home to some of the brightest minds in the industry. If you thrive in an environment that is fast-paced and collaborative, and you are passionate about building and innovating for the greater good, come make your next move with Zscaler. 

Job Description

We’re looking for an experienced Director, Customer Success. Reporting to the VP, Customer Success. We're looking for someone located in the South region of the United States.

In this role you will:

  • Provide input to the organizations strategic programs and lead these with the team
  • Establish operational goals and work plans and delegate assignments to team members
  • Guide behavior, motivate, and above all, support the existing CSM and TAM team – coach, mentor, and contribute to customer pursuits
  • Develop the team through trainings and certifications
  • Collaborate with our teams in Support, Engineering, Ops, and sales
  • Increase adoption and deployment strategies to meet customer requirements

What We're Looking for (Minimum Qualifications):

  • Bachelor's degree in Engineering, Business, IT or equivalent experience
  • 10+ years experience in a consultative customer-facing role, (e.g. sales engineering, customer success, technical account management, or professional services)
  • 5+ years direct people management experience with demonstrated effective leadership in terms of improving process, costs, and resources
  • 5+ years of fundamental knowledge of two or more of the following technologies: Cloud Services Architectures & Solutions, Web-based Security, Networking, & Infrastructure Solutions).

What Will Make You Stand Out (Preferred Qualifications):

  • Experience hiring and building technical teams of up to 15 members
  • Vendor certification CISSP, CCIE, CCNP, JNCIE, and MCSE

#LI-AA5

#LI-Remote

Zscaler’s salary ranges are benchmarked and are determined by role and level. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations and could be higher or lower based on a multitude of factors, including job-related skills, experience, and relevant education or training.

The base salary range listed for this full-time position excludes commission/ bonus/ equity (if applicable) + benefits.

Base Pay Range
$165,375$236,250 USD

At Zscaler, we believe that diversity drives innovation, productivity, and success. We are looking for individuals from all backgrounds and identities to join our team and contribute to our mission to make doing business seamless and secure. We are guided by these principles as we create a representative and impactful team, and a culture where everyone belongs. For more information on our commitments to Diversity, Equity, Inclusion, and Belonging, visit the Corporate Responsibility page of our website.

Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:

  • Various health plans
  • Time off plans for vacation and sick time
  • Parental leave options
  • Retirement options
  • Education reimbursement
  • In-office perks, and more!

By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.

Zscaler is proud to be an equal opportunity and affirmative action employer. We celebrate diversity and are committed to creating an inclusive environment for all of our employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status or any other characteristics protected by federal, state, or local laws.

See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.

Pay Transparency

Zscaler complies with all applicable federal, state, and local pay transparency rules. For additional information about the federal requirements, click here.

Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.

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About The Company

Axonius gives customers the confidence to control complexity by mitigating threats, navigating risk, automating response actions, and informing business-level strategy. With solutions for both cyber asset attack surface management (CAASM) and SaaS management, Axonius is deployed in minutes and integrates with hundreds of data sources to provide a comprehensive asset inventory, uncover gaps, and automatically validate and enforce policies. Cited as one of the fastest-growing cybersecurity startups, with accolades from CNBC, Forbes, and Fortune, Axonius covers millions of assets, including devices and cloud assets, user accounts, and SaaS applications, for customers around the world. For more, visit Axonius.com.

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