Director/Sr. Director of Product Management, Service Cloud

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Job Category

Product

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

As a Product Manager, you will develop the strategy and own the product roadmap and vision for product usage data. We provide insights that fuel critical decisions across the company, including executive leadership that uses them to set strategic directions for Salesforce! You'll be working closely with various collaborators to develop an understanding of internal customer use cases and work with our engineering architects to implement your roadmap. You will work through ambiguity to be able to get results while leaning on relationships with key internal partners to align priorities and provide prioritized use cases for our engineers

Your Impact

• Own parts of our cross-industry product Point of View and directional roadmap including how it works with/leverages partner integrations.

• Own, drive and support the vision/strategy/roadmap/development for industry-specific solutions

• Work with PMs in other clouds like Marketing, IoT, Einstein, etc to identify what we can leverage/extend/optimize for industries

• Work with Engineering to specify, detail, build and release product/features

• Work with our Industries experts to define the next business problem to solve that brings a multiplier effect to our team

• Engage with customers, partners, and ISVs, along with product ambassadors from across Salesforce to prioritize the right features

• Represent Salesforce as a product expert at customer interactions, industry and corporate events, community sites and social media.

Required Skills

• Demonstrable experience Or willingness to learn building enterprise SaaS products

• Willingness to learn and comprehend Enterprise architecture

• Product Management skills and business acumen around the building and launching of products

• Ability to work in a team of other PMs who have dependencies on you and vice versa. Others would leverage much of what you work on with corresponding needs for their functionality.

• Ability to work with Development Engineers, Quality Engineers, User Experience specialists, and Content Experience specialists day in and day out to provide direction, prioritization, detail out epics/user stories and ensure successful delivery

Accommodations

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Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

Salesforce welcomes all.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

For Washington-based roles, the base salary hiring range for this position is $204,400 to $341,900.

For California-based roles, the base salary hiring range for this position is $223,000 to $372,900.

Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.