Employee Experience Specialist

2 Months ago • All levels • Human Resource

Job Summary

Job Description

The Employee Experience Specialist at King plays a crucial role in supporting the entire employee lifecycle. This includes Tier 1 support, such as handling inquiries, data entry, and maintaining employee files. Tier 2 responsibilities involve advising on HR policies, resolving queries, and driving process improvements. The role requires excellent customer service, strong organizational skills, and familiarity with HR systems (Workday preferred). The successful candidate will collaborate with global teams, ensure data accuracy, and maintain confidentiality while handling sensitive HR matters. They will also contribute to projects aimed at enhancing HR processes and the overall employee experience across ABK (Activision Blizzard King).
Must have:
  • Excellent customer service
  • HR data system experience
  • HR policy interpretation
  • Fluency in Spanish and English
  • Strong organizational skills
Good to have:
  • Workday experience
  • Case management system experience
  • Ticketing system experience
  • Additional languages

Job Details

Craft:

HR & Business Support

Job Description:

Employee Experience Specialist

Employee Experience is at the heart of Activision Blizzard & King's (ABK's) global HR department. We are the link to the HR Centres of Expertise (CoE), collaborating with HR Technology, HR Business Partners and Recruitment to ensure smooth HR operations and a great employee experience.

This role is responsible for supporting the full employee life cycle, which includes employee lifecycle data entry and audits, handling employee files and documentation and HR administration (Tier 1 support). In addition to that, you will be independently advising on HR policies and practices, resolving manager and employee policy and process queries, and supporting continuous improvement initiatives (Tier 2 support).

We offer a hybrid workplace: Our Hybrid Working model gives teams across the Kingdom the flexibility to decide how they want to work together as a team, with a mix of in- office and home working.

Responsibilities

  • Provide excellent customer service and act as the first point of contact for incoming inquiries from employees and managers and routine questions related to all types of HR policies, programs and procedures.
  • Maintain an understanding of policies, procedures, and regulations that are significant to Human Resources and applicable to local employment law, as well as provide Tier 1 HR policy interpretation.
  • Maintain our HR Systems and all people records using Workday and other applicable systems, as well as ensure accurate and timely delivery of data to our internal partners and for relevant Government/Legal Compliance requirements.
  • Manage employment documents by creating and sharing important records while keeping personnel files up to date.
  • Process Improvement - Improve HR resources by ensuring policies and employee guides are clear, complete, and up to date.
  • Lead in educating and advising managers and employees on policies, HR practices and local legislation.
  • Work with HR CoE's to support projects, improve processes, and make operations more efficient
  • Collaborate with Employee Experience Specialists worldwide to create a seamless employee experience across ABK, and, where applicable, ensure it's globally consistent.
  • Participate in and support projects where a need is identified to be more effective.
  • Handle sensitive HR matters with confidentiality and escalate complex cases to senior HR leaders when needed.

Skills

  • Fluent in both Spanish and English (verbal and written)
  • Demonstrable organisational and excellent time management skills with solid attention to detail.
  • Organized and adaptable, able to manage multiple HR tasks in a dynamic and fast-paced environment while following set processes and guidance from team/project leads.
  • Proactive and solution-focused, able to anticipate challenges and find effective ways to address them.
  • Experience of working with HR data systems, accurately inputting data and maintaining systems, preferably within a fast- moving company.
  • Knowledge and understanding of employment law and ability to interpret HR policies.
  • You’ll appreciate and understand the need for confidentiality and discretion in dealing with any people related activities.
  • IT skills – particularly Excel, Word and PowerPoint.

Not sure you meet all qualifications? Let us decide! Research shows that women and members of other under- represented groups tend to not apply to jobs when they think they may not meet every qualification, when, in fact, they often do! At Activision Blizzard, we are committed to creating a diverse and inclusive environment and strongly encourage you to apply.

Bonus skills

  • Experience with using Workday
  • Previous experience with Case Management systems
  • Experience managing your workload through a ticketing system with queries coming from multiple locations.
  • Other languages – we are a distributed team across the globe.

About King

With a mission of Making the World Playful, King is a leading interactive entertainment company with more than 20 years of history of delivering some of the world’s most iconic games in the mobile gaming industry, including the world-famous Candy Crush franchise, as well as other mobile game hits such as Farm Heroes Saga. King games are played by more than 200 million monthly active users. King, part of Microsoft (NASDAQ: MSFT), has Kingsters in Stockholm, Malmö, London, Barcelona, Berlin, Dublin, San Francisco, New York, Los Angeles and Malta. More information can be found at King.com or by following us on LinkedIn, @lifeatking on Instagram, or @king_games on X.

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About The Company

We bring moments of magic to hundreds of millions of people every single day. We create unforgettable games that are loved around the world. We take the art and science of gaming to the next level through curiosity for the unexplored, passion for games, respect for each other, and love for our players. Who we areKing is a leading interactive entertainment company for the mobile world, with people all around the world playing one or more of our games, including franchises such as Candy Crush, Farm Heroes, Pet Rescue and Bubble Witch. We have 249 million monthly active users as of fourth quarter 2019 across web, social and mobile platforms. King was acquired by Activision Blizzard Inc. (Nasdaq ATVI) in February 2016 and operates as an independent unit of the company. Our passionMaking great games is incredibly challenging but we’ve proven it can be done… and we see a world of possibilities ahead.

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