End User Support
Job Summary
Job Description
Zeeco seeks an End User Support professional in Western India to provide technical assistance to existing and new clients, promoting Zeeco's products and services. The role involves identifying key personnel, establishing relationships, and influencing decision-makers. Responsibilities include assisting with commissioning, startup, and troubleshooting of combustion equipment, identifying sales opportunities, generating inquiries, following up on quotes, and aiding in closing orders. The position also requires supporting client maintenance turnarounds, establishing working agreements, and increasing manufacturer's representative productivity through technical and sales support. Feedback to product groups for continuous improvement is also expected. The ideal candidate will possess strong technical capabilities, excellent customer service and negotiation skills, and a proactive work ethic, with a preference for a Bachelor's degree in engineering and experience in chemical or hydrocarbon processing industries.
Must have:
- Provide technical assistance to clients
- Promote products and services
- Build client relationships
- Identify and influence decision makers
- Assist with equipment commissioning and troubleshooting
- Generate inquiries and follow up on quotes
- Support client turnarounds
- Strong problem-solving skills
- Strong communication skills
- Customer service/sales experience
Good to have:
- Knowledge of combustion equipment
- Experience in chemical/hydrocarbon processing
- Bachelor's degree in engineering
Perks:
- Robust work environment
- Strong culture
- Trained leadership
- Opportunities for growth
- Collaborate with industry leaders
- Broaden skills with subject matter experts
- People-centric culture
- Mutual respect
- Personal encouragement
- Professional integrity
- Limitless opportunity
- Personal and professional growth
2 skills required
Job Details
Zeeco fosters a robust work environment where employees, from engineering teams to support groups, benefit from a strong culture, trained leadership, and opportunities for growth. Zeeco collaborates with the biggest names in the industry, enabling individuals to broaden their skills alongside teams of subject matter experts.
Job Duties
- Contact existing and new clients to offer technical assistance (forging relationships and building trust).
- Contact existing and new clients to promote Zeeco products and services.
- Identify key personnel, establish, and maintain working relationships.
- Identify, negotiate with, and influence decision makers.
- Assist with commissioning, startup, and troubleshooting of combustion equipment.
- Understand end-user’s needs and identify sales opportunities.
- Work to generate inquiries.
- Follow up and provide feedback on any open quotes.
- Assist in closing orders.
- Identify end-user facility maintenance turnaround dates and offer Zeeco products and services to support the turnaround.
- Assist with establishing various working agreements with strategic end-users.
- Increase the productivity of Zeeco’s manufacturer’s reps through technical and sales support and education.
- Provide feedback to Zeeco’s product groups for continuous improvement.
- Other job as assigned.
Qualifications
- Preferred candidates must work well with others at all levels within an organization, be confident in their technical capabilities, demonstrate excellent customer service skills, work efficiently in our fast-paced environment, and be able to identify/influence decision makers through effective and persuasive negotiation. Bachelor’s degree in engineering preferred and/or significant work experience around combustion equipment required.
- Preferable experience between ten (10) to fifteen (15) years.
- Knowledge of combustion equipment is preferred.
- Experience in chemical processing and/or hydrocarbon processing industry.
- Independent / proactive work ethic.
- Strong problem-solving ability.
- Strong written and verbal communication skills.
- Customer service/sales experience.
Working at Zeeco means being part of a people-centric culture and environment built on mutual respect, personal encouragement, professional integrity, and limitless opportunity. Join Zeeco and embark on a fulfilling journey where innovation, collaboration, and personal and professional growth converge.
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