End User Support

9 Months ago • 10-15 Years

Job Summary

Job Description

Zeeco seeks an End User Support professional in Western India to provide technical assistance to existing and new clients, promoting Zeeco's products and services. The role involves identifying key personnel, establishing relationships, and influencing decision-makers. Responsibilities include assisting with commissioning, startup, and troubleshooting of combustion equipment, identifying sales opportunities, generating inquiries, following up on quotes, and aiding in closing orders. The position also requires supporting client maintenance turnarounds, establishing working agreements, and increasing manufacturer's representative productivity through technical and sales support. Feedback to product groups for continuous improvement is also expected. The ideal candidate will possess strong technical capabilities, excellent customer service and negotiation skills, and a proactive work ethic, with a preference for a Bachelor's degree in engineering and experience in chemical or hydrocarbon processing industries.

Must have:

Provide technical assistance to clients
Promote products and services
Build client relationships
Identify and influence decision makers
Assist with equipment commissioning and troubleshooting
Generate inquiries and follow up on quotes
Support client turnarounds
Strong problem-solving skills
Strong communication skills
Customer service/sales experience

Good to have:

Knowledge of combustion equipment
Experience in chemical/hydrocarbon processing
Bachelor's degree in engineering

Perks:

Robust work environment
Strong culture
Trained leadership
Opportunities for growth
Collaborate with industry leaders
Broaden skills with subject matter experts
People-centric culture
Mutual respect
Personal encouragement
Professional integrity
Limitless opportunity
Personal and professional growth

2 skills required

2 skills required for this role

Add these skills to join the top 1% applicants for this job

communication

problem-solving

Job Details

Zeeco fosters a robust work environment where employees, from engineering teams to support groups, benefit from a strong culture, trained leadership, and opportunities for growth. Zeeco collaborates with the biggest names in the industry, enabling individuals to broaden their skills alongside teams of subject matter experts.

Job Duties

Contact existing and new clients to offer technical assistance (forging relationships and building trust).
Contact existing and new clients to promote Zeeco products and services.
Identify key personnel, establish, and maintain working relationships.
Identify, negotiate with, and influence decision makers.
Assist with commissioning, startup, and troubleshooting of combustion equipment.
Understand end-user’s needs and identify sales opportunities.
Work to generate inquiries.
Follow up and provide feedback on any open quotes.
Assist in closing orders.
Identify end-user facility maintenance turnaround dates and offer Zeeco products and services to support the turnaround.
Assist with establishing various working agreements with strategic end-users.
Increase the productivity of Zeeco’s manufacturer’s reps through technical and sales support and education.
Provide feedback to Zeeco’s product groups for continuous improvement.
Other job as assigned.

Qualifications

Preferred candidates must work well with others at all levels within an organization, be confident in their technical capabilities, demonstrate excellent customer service skills, work efficiently in our fast-paced environment, and be able to identify/influence decision makers through effective and persuasive negotiation. Bachelor’s degree in engineering preferred and/or significant work experience around combustion equipment required.
Preferable experience between ten (10) to fifteen (15) years.
Knowledge of combustion equipment is preferred.
Experience in chemical processing and/or hydrocarbon processing industry.
Independent / proactive work ethic.
Strong problem-solving ability.
Strong written and verbal communication skills.
Customer service/sales experience.

Working at Zeeco means being part of a people-centric culture and environment built on mutual respect, personal encouragement, professional integrity, and limitless opportunity. Join Zeeco and embark on a fulfilling journey where innovation, collaboration, and personal and professional growth converge.