Engineer II - NOC

Summary: -

To administer the Online Gaming platform and monitor and report as part of a “shift-based operations” team on a 24x7 basis, ensuring optimum performance and availability of such platform, provide second-level troubleshooting support, and liaise with all applicable service providers and third parties. Deliver on KPI’s set internally as well as adhere to SLAs and OLAs with regards to service delivery to our customers (both external and internal).
Reporting to the NOC Manager and Shift manager, the NOC engineer role is a demanding but rewarding role that requires a broad range of skills. We’re seeking a self-motivated candidate with the ability to continually improve and learn.

Roles and Responsibilities: -

• 3-5 years’ experience in a technical support / operational role

• All-round, with broad scope technology knowledge, both windows and Linux.

• Strong communication skills, both written and verbal, capable of gathering and delivering information to both technical and non-technical stakeholders.

• A working knowledge of monitoring tools, both event management and metrics. For example – Grafana, Datadog.

• Good problem-solving method and approach

• Evidence of accountability and ownership when managing incidents.

• Ability to analyse logs and troubleshoot issues.

• Excellent attention to detail and organisational skills

• Docker/Kubernetes experience

• Virtualisation – Open Stack, VMWare

• Cloud Platform experience – Google GK, Amazon EKS

• Experience with code repositories GitHub/GitLab

• Experience with CI/CD pipelines

• Experience with relational and non-relational databases. For example MSSQL/MongoDB

• Experience with DNS/HTTPS certificates.

• Experience with orchestration tools Ansible and Ansible Tower.

• Experience with event workflow ticketing systems, for example Freshdesk / Jira

What We're Looking For

• Bachelor’s Degree in Computer Science, Engineering or related field, or its equivalent

• Produce high-quality artwork that meets project briefs, exploring creative concepts and offering multiple executions.

• 24x7 proactive monitoring and support of the live and staging infrastructure

• Investigate and react to any live issues that occur.

• Prepare and execute periodic releases both infrastructure and software.

• Act as an escalation point for issues flagged through customer channels.

• Partake in the design and improvement of processes and activities related to the role.

• Handle service requests, incident problems and change requests in line with ITIL v4 best practice.

Why Aristocrat?

Aristocrat is a world leader in gaming content and technology, and a top-tier publisher of free-to-play mobile games. We deliver great performance for our B2B customers and bring joy to the lives of the millions of people who love to play our casino and mobile games. And while we focus on fun, we never forget our responsibilities. We strive to lead the way in responsible gameplay, and to lift the bar in company governance, employee wellbeing and sustainability. We’re a diverse business united by shared values and an inspiring mission to bring joy to life through the power of play.

We aim to create an environment where individual differences are valued, and all employees have the opportunity to realize their potential. We welcome and encourage applications from all people regardless of age, gender, race, ethnicity, cultural background, disability status or LGBTQ+ identity. EEO M/F/D/V

• World Leader in Gaming Entertainment

• Robust benefits package

• Global career opportunities

Our Values

• All about the Player

• Talent Unleashed

• Collective Brilliance

• Good Business Good Citizen

Travel Expectations

Additional Information:

Depending on the nature of your role, you may be required to register with the Nevada Gaming Control Board (NGCB) and/or other gaming jurisdictions in which we operate.