Executive Assistant, Consumer Insights

Netflix is one of the world’s leading entertainment services with 278 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages. Members can play, pause and resume watching as much as they want, anytime, anywhere, and can change their plans at any time.

The Role

Netflix is one of the world's leading entertainment services with 280 million paid memberships in over 190 countries enjoying TV series, films, and games across a wide variety of genres and languages. Members can play, pause, and resume watching as much as they want, anytime, anywhere, and can change their plans at any time. Like our members, we love entertainment and are big believers in the power of the consumer's voice when delivering best-in-class TV series, movies and product experience. 

The Executive Assistant of Consumer Insights (CI) is a key role within the centralized CI Core Group, a respected team focused on elevating the quality, efficiency, accessibility, and innovation of the CI team to a world-class standard. In this role, you will be directly partnered with the CI Vice President to provide dedicated, day-to-day administrative support (eg. managing complex calendars, managing travel plans & associated expenses, drafting & editing key emails, agendas & decks, note taking, etc). Beyond this, you will contribute to the overall efficiency and coordination of the whole CI team – leading efforts to improve team member journey and experience, and streamlining CI’s rhythm of business by defining and optimizing cadence of onsites/offsites, department comms, meetings, and strategy at both the team level and in direct support of Directors & VP.

A successful candidate is a professional & savvy communicator, is interested in developing their business acumen, highly detail-oriented, with the ability to make mature judgment calls and operate with strong initiative. Prior experience as an Executive Assistant in a fluid, fast-paced environment is a must. This position will be based in Los Angeles, CA or Los Gatos, CA in-office on a hybrid schedule. 

Specific responsibilities include but are not limited to:

• Proactively manages calendar, travel, and expenses for VP

• Coordinates travel arrangements, prepares detailed itineraries and processes expense reports

• Schedules complex and high-visibility meetings and calls, internally & externally   

  • Schedules and prioritizes meetings based on an understanding of business context, stakeholders, and urgency

  • Proactively manages long-term calendaring beyond day-to-day requests

  • Prioritizes and responds on the executive’s behalf with minimal direction 

• Plans and executes high-impact or large-scale team events, including all hands, town halls, and offsites; provides day of support

• Arrange and prioritize meetings against target dates, accounting for required work-back scheduling 

• Manages meeting agendas & notes, tracks action items and follow-up tasks with individuals

• Partners closely with the organization’s HR partners and cross-functional teams to identify issues and solutions affecting the morale and cultural health of the organization

• Develops a buttoned-up process and coordinated comms for recurring CI activities & personnel processes, with a focus on those that benefit from centralized coordination

• Creates presentations and documents using Google Workspace  

• Acts as the primary point of contact for internal space planning partners

• Executes on special projects and ad hoc requests as needed

Qualifications

• 5+ years of experience managing multiple executive calendars in Google suite

• Proficiency in Google Workspace: Gmail, GCalendar, Docs, Sheets, Groups, etc

• Proficiency in Slack: Direct & group messages, automations, etc

• Tech-savvy

• Strong writing and editing skills

• Excellent attention to detail

• Responsive and able to work flexibly across multiple time zones

• Able to stay calm under pressure, work on short deadlines and juggle multiple requests

• Strong organization skills, with the ability to prioritize and balance multiple projects, and comfortably switch between tasks

• Independent worker, with strong judgment and ability to make decisions independently and quickly

• Solutions-oriented attitude when presented with a complex situation that requires creative thinking

• Discreet and able to maintain confidential information

At Netflix, we carefully consider a wide range of compensation factors to determine your personal top of market. We rely on market indicators to determine compensation and consider your specific job, skills, and experience to get it right. These considerations can cause your compensation to vary and will also be dependent on your location. 

The overall market range for roles in this area of Netflix is typically $55,000 - $240,000. This market range is based on total compensation (vs. only base salary), which is in line with our compensation philosophy.

Netflix is a unique culture and environment. Learn more .

We are an equal-opportunity employer and celebrate diversity, recognizing that diversity of thought and background builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.

We are an equal-opportunity employer and celebrate diversity, recognizing that diversity of thought and background builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.