IT Microsoft Dynamics 365 Team Lead

Core Responsibilities:

• Administer Trek’s Dynamics 365 CRM Online environment including: workflow customization, process automation, dashboard creation, and system configuration. 

• Set expectations with the business and hit deadlines. 

• Provide expertise to the team 

• Manage environment users 

• Research upcoming releases and follow business trends 

• Learn business processes. 

• Create and maintain documentation. 

• Provide weekly written status reports to management. 

• Proactively collaborate with stakeholders in all levels of the company. 

• Execute testing needed to assure the desired functionality of the solutions meets the business requirements. 

• Provide end-to-end training for CRM end users. 

• Proactively administer the CRM environments. 

• Proactively assist in communicating new features released to users. 

• Proactively share knowledge with co-workers and ensure appropriate knowledge transfer to cover duties during illness, vacations, training, etc. 

• Administer and configure 3rd party tools including 8x8, Adobe Sign, Postman, Power Automate,  

• Other duties as requested.  

QUALIFICATIONS AND EDUCATION REQUIREMENTS:

• Bachelor’s degree, preferably in Computer Science (equivalent professional experience considered) 

• Minimum 2 years of experience in Microsoft Dynamics 365 online or Salesforce. 

• Web development including JavaScript, CRM APIs, CSS and JSON: 2 years preferred 

• Experience with IDEs and Visual Studio and Visual Studio Code 

• Ability to understand complex business & system processes and clearly articulate business requirements. 

• Willingness to learn and take ownership of digitizing business processes.  

• Good written / oral communication skills. 

• Strong process management, process improvement and problem-solving skills.