Junior Tech & Client Support Analyst (English and Portuguese)

Company:

Description:

We are seeking a talented professional to join our team at Marsh. This role will be based in Mexico City. This is a hybrid role that has a requirement of working at least three days a week in the office. The Junior Tech & Client Support Analyst, will be responsible for supporting clients with their usage of our online platform, ensuring they receive the necessary technical support and administrative services. This position is ideal for a recent graduate or someone currently in university, looking to gain experience in customer service and technical support.

We will count on you to:

• Follow up on client requirements regarding platform usage, reports, and various activities.
• Provide technical support and administration services for the online platform.
• Manage tool processes, including data validation and client queries.
• Communicate primarily via email, with occasional phone support as needed.

What you need to have:

• Recent graduate or currently enrolled in university.
• At least 1 or 2 years of experience in customer service or technical support.
• Proficiency in Excel
• English (C1 level) - Portuguese (Intermediate)

What makes you stand out:

• Experience with task management software such as Jira, Confluence, or Zendesk (not mandatory but preferred).
• A customer-oriented mindset with a willingness to learn and adapt.

Why join our team:

• We help you be your best through professional development opportunities, interesting work, and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have an impact for colleagues, clients, and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh, a business of Marsh McLennan (NYSE: MMC), is the world’s top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on LinkedIn and X.

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.