Key Account Coordinator, Spanish speaking

2 Months ago • All levels

Job Summary

Job Description

The Key Account Coordinator manages customer accounts and operational transactions, primarily within the Iberia market. This role involves handling account-specific inquiries, supporting communication across different functions, and assisting with sales project administration. Responsibilities include managing order workbooks, providing sales data analysis and reporting, working with marketing and planning teams, and attending sales meetings. The coordinator also ensures customer service and manages administrative functions. This role requires strong organizational skills, excellent attention to detail, and the ability to work proactively and at pace.
Must have:
  • Excellent written and verbal communication in Spanish and English
  • Appreciation for customer’s logistical needs and vendor compliance
  • Ability to develop and maintain working relationships
  • Working knowledge of Microsoft Office 365 with strong Excel skills
  • Excellent organizational skills and ability to prioritize
  • Demonstrates a team player ethic
  • Excellent attention to detail
  • Ability to work with confidential information and remain discreet
  • Driven, pro-active and able to work at pace
Perks:
  • Competitive compensation package with full benefits
  • 401(K) plan with matching contributions
  • Creative work environment

Job Details

 
Role Purpose
The Key Account Coordinator handles mass customers and operational transactions primarily in the Iberia market in partnership with designated members of the sales team. This role holder will manage incoming account specific queries and will be expected to support communications across all functions, most notably commercial and operations. The Key Account Coordinator assists with sales project administration, tracking delivery status and resolving discrepancies. They are also responsible for providing excellent customer service and managing the administrative functions of the designated accounts.
 
What You’ll Do: 
  • Account Support; fielding account specific calls and e-mails and developing relationships with key clients primarily within the Iberia market (so Spanish language is required).
  • Maintain open order workbook, linking with operations and accounts teams.
  • Provide sales data analysis and weekly reporting (including key initiatives sales data and stock availability) to Sales Manager and customer.
  • Work closely with the Marketing and Planning teams on execution and delivery of key initiatives where applicable I.e., FSDU’s.
  • Communicate any pricing changes to the Sales Manager where relevant.
  • Attend account sales meetings both internally/externally and conference calls where applicable.
  • Ensure that records and information are maintained and updated to reflect Funko details.
  • Ensure the highest level of customer service when resolving queries and liaising with both Customers and our internal Customer Services team.
  • Bespoke IOI support as required by Sales Manager and customers.
  • Participate in product / brand knowledge training to learn about new and existing product lines.
 
What You’ll Bring:
  • Excellent written and verbal communication in Spanish and English.
  • Appreciation for customer’s logistical needs and vendor compliance.
  • Ability to develop and maintain working relationships with customers, retail partners, peers and other departments.
  • Working knowledge of Microsoft Office 365 packages, including strong Excel skills.
  • Excellent organizational skills and ability to prioritize.
  • Demonstrates a ‘team player’ ethic.
  • Excellent attention to detail.
  • Ability to work with confidential information and remain discreet at all times.
  • Driven, pro-active and able to work at pace.
 

What Funko Offers
Funko offers a competitive compensation package with full benefits and a 401(K) plan with matching contributions from the company. Most importantly, we offer a creative work environment with people who love pop culture just as much as you do. Can’t wait to gush about your latest binge? Neither can we! Looking for a place where your favorite pop culture t-shirt will receive the compliments it deserves? We know how you feel!

Funko is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.



The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

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About The Company

Thank you for considering a career with Funko! We appreciate your interest in joining our vibrant community. Here, we celebrate creativity, passion, and the joy of fandom. Whether you’re looking to unleash your potential in a dynamic role or collaborate with fellow enthusiasts, we’re excited to explore the possibilities together. Your journey to bringing joy to fans starts here!

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