Lead - People Lifecycle Management

1 Month ago • 5-6 Years • Operations

About the job

Job Description

The Lead - People Lifecycle Management will oversee employee lifecycle management, FTC management, HR vendor management, and global HR operations setup in new geographies. Responsibilities include designing and implementing strategies for a positive employee experience, managing a large FTC workforce (20,000+), establishing vendor management processes, and setting up HR operations in new countries. The role requires collaboration with stakeholders, process improvement, and team leadership. This involves ensuring compliance with regulations and policies, and enhancing operational efficiency across all aspects of HR.
Must have:
  • Employee Lifecycle Management expertise
  • FTC management experience (20,000+)
  • HR vendor management proficiency
  • Global HR operations setup experience
  • Process improvement and team leadership skills
  • Strong communication and collaboration skills
Good to have:
  • Exposure to global HR operations and compliances
Perks:
  • Medical Insurance
  • Critical Illness Insurance
  • Accidental Insurance
  • Life Insurance
  • Employee Assistance Program
  • Maternity Benefit
  • Paternity Benefit
  • Adoption Assistance
  • Day-care Support
  • Relocation benefits
  • Higher Education Assistance
  • Car Lease

About PhonePe Group: 

PhonePe is India’s leading digital payments company with 50 crore (500 Million) registered users and 3.7 crore (37 Million) merchants covering over 99% of the postal codes across India. On the back of its leadership in digital payments, PhonePe has expanded into financial services (Insurance, Mutual Funds, Stock Broking, and Lending) as well as adjacent tech-enabled businesses such as Pincode for hyperlocal shopping and Indus App Store which is India's first localized App Store. The PhonePe Group is a portfolio of businesses aligned with the company's vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services.

Culture

At PhonePe, we take extra care to make sure you give your best at work, Everyday! And creating the right  environment for you is just one of the things we do. We empower people and trust them to do the right  thing. Here, you own your work from start to finish, right from day one. Being enthusiastic about tech is a  big part of being at PhonePe. If you like building technology that impacts millions, ideating with some of  the best minds in the country and executing on your dreams with purpose and speed, join us!

About: Phonepe is the leader in the UPI based payments in India with a market share of more than 47%. Our goal is to make payments so easy, safe and universally accepted that people never feel the need to carry cash or cards again. We believe India is at the cusp of a new mobile revolution, which will change the way we manage our money on the go. We see ourselves facilitating this change, through technology and dogged customer centricity. PhonePe went live in 2016 and till date has got over 500 mn registered users and 38 mn merchants. PhonePe has forayed into diverse areas with its offerings in almost all fintech segments including insurance, lending, mutual funds and stock broking. In 2024, PhonePe also launched Indus AppStore - its own native Android-based mobile app store built for Indian consumers providing app discovery and content in 12 Indian languages.

 

Job Summary:

Looking for an experienced and proactive Lead - People Lifecycle Management to join our People Experience team and oversee the critical areas of Employee Lifecycle Management, FTC Management and HR Vendor Management, and set up the Global HR Operations in the newer geographies. The incumbent would be responsible for reviewing and realigning the processes for enhancing the experience to the employees, partners and other stakeholders.

 

Key Responsibilities:

 

  1. Employee Lifecycle Management (FTE)
  • Provide leadership and direction for employee lifecycle related activities ensuring alignment with organizational goals and objectives.
  • Design and implement strategies for fostering a positive employee experience and engagement across all lifecycle touchpoints (pre-boarding/ onboarding/ induction, background verification, employee support and employee data management).
  • Ensure standardization of employee lifecycle processes across the organization and adherence to the statutory and regulatory requirements.

 

  1. FTC Management:
  • Provide strategic direction for managing 20,000 FTCs (third-party payroll workforce), ensuring alignment with overall business objectives and operational efficiency.
  • Develop and maintain strong partnerships with third-party payroll partners, ensuring they meet PhonePe's performance and compliance standards.
  • Oversee the standardization of FTC management processes in alignment with the Business Heads and Business HR teams and champion continuous improvement initiatives aimed at enhancing the effectiveness.
  • Establish and maintain governance frameworks to monitor and ensure compliance with organizational policies and relevant labor laws.

 

  1. Vendor Management (for HR function): 
  • Lead the implementation of streamlined processes for vendor management and invoice processing, focusing on efficiency and consistency across HR.
  • Ensure continuous process improvements to enhance the effectiveness of vendor operations, cost reporting and forecasting.

 

  1. Global HR Operations:
  • Support PhonePe’s expansion in overseas locations by setting-up the HR operations processes by identifying partners/vendors in respective geographies.
  • Establish HR operational frameworks, policies, and procedures in line with the regulatory requirements and cultural nuances of the country of operation.
  • Evaluate the performance of HR operations in new countries, conducting regular assessments/ audits to ensure adherence to relevant standards, policies, and regulations.
  • Develop a comprehensive understanding of payroll and compliance requirements in the countries of operation and address the related queries from the employees.

 

  1. Team Management and Process Improvement:
  • Guide the team members and ensure their development through relevant interventions and regular feedback. Identify and address skill gaps to enhance team performance. 
  • Conduct periodic reviews of processes, identify areas for improvement and automation, and implement changes to enhance efficiency and accuracy.
  • Establish and maintain standard operating procedures (SOPs) and FAQs to ensure uniform and standardized processes.

 

Capabilities & Requirements:

  • MBA in Human Resources/ Business Administration, or a related field.
  • 5 to 6 years of experience in HR operations within a fast-paced environment with a large headcount.
  • Exposure to global HR operations and compliances is a plus.
  • Ability to work collaboratively with different stakeholders and lead initiatives without direct authority.
  • Excellent communication and relationship building skills.
  • Drive for result, strong bias for action, problem solving and ownership.

PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)

  • Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance
  • Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System
  • Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program
  • Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy
  • Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment 
  • Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy

Working at PhonePe is a rewarding experience! Great people, a work environment that thrives on creativity, the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us. Read more about PhonePe on our blog.

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About The Company

PhonePe was founded in December 2015 and has emerged as India’s largest payments app, enabling digital inclusion for consumers and merchants alike. With 48 crore (480 Million) registered users, one in four Indians are now on PhonePe. The company has also successfully digitized 3.6 crore (36 Million) offline merchants spread across Tier 2,3,4 and beyond, covering 99% of the postal codes across India. PhonePe is also the leader in Bharat Bill Pay System (BBPS), processing over 45% of the transactions on the BBPS platform. PhonePe forayed into financial services in 2017, providing users with safe and convenient investing options on its platform. Since then, the company has introduced several Mutual Funds and Insurance products that offer every Indian an equal opportunity to unlock the flow of money and access to services. PhonePe was recently recognized as the Most Trusted Brand for Digital Payments as per the Brand Trust Report 2023 by Trust Research Advisory (TRA).



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Bengaluru, Karnataka, India (On-Site)

Bengaluru, Karnataka, India (On-Site)

Bengaluru, Karnataka, India (On-Site)

Bengaluru, Karnataka, India (On-Site)

Bengaluru, Karnataka, India (On-Site)

Bengaluru, Karnataka, India (On-Site)

Bengaluru, Karnataka, India (On-Site)

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