Lead Software Engineer, ServiceNow

At Disney, we're storytellers. We make the impossible, possible. The Walt Disney Company is the premier entertainment & technological leaders. Walt's passion was to continuously envision new ways to move audiences around the world - a passion that remains our touchstone in an enterprise that stretches from theme parks, resorts and a cruise line to sports, news, movies, and other businesses. Uniting each endeavor is a dedication to crafting & delivering unforgettable experiences - and we're constantly looking for outstanding ways to improve these exciting experiences.

The Business Technology Platforms group is part of the Enterprise Technology Core Systems & Platforms organization. Here, we are responsible for the products and platforms that support Disney's corporate business functions and enterprise service management platforms (Appian, Salesforce, & ServiceNow). We are looking for a Lead ServiceNow Software Engineer to ensure that we are building outstanding products, and continuously maintaining and enhancing existing products to improve what differentiates us from others.

What You Will Do

• Own the development (or develops, test, and deploys) of medium to large, innovative software solutions and projects that meet specifications and impact future development. This could include reviewing/writing code, leading programming & testing, and debugging

• Manage oversight of platform projects and related agile delivery teams, where a project comprises of multiple components, throughout its entire lifecycle

• Design the component tasks of software development projects, and conceive and set technical architectural direction

• Act as a peer group leader to help train staff on Software Engineering standards and processes - service as an escalation point for difficult problems and sophisticated inquiries

Required Qualifications & Skills

• 7+ years experience in a Software Engineering type role

• Validated experience developing solutions in the ServiceNow platform (Service Portals, Employee Service Center, HR Service Delivery, etc.)

• Ability to develop, create, and test server-side with advanced JavaScript, Angular, Unix Shell, and Windows PowerShell scripts

• Demonstrated success in platform automation, workflows, abstraction APIs, and Scripted Rest API Framework

• Knowledge of ITIL v3 or later and ITSM best methodologies

• Experience working in an outsourced IT environment and building strong collaborative vendor relationships

• Experience with agile software development methodologies (PMI-ACP, SAFe Agilist, ICP-ACC, etc.) and leading the full software development lifecycle

• Effective communication, writing, collaboration, and executive presentation skills - with an ability to translate sophisticated ideas across multiple domains into understandable strategies, requirements value statements, and business outcomes

• Bachelor's degree in Computer Science, Information Systems, Software, Electrical or Electronics Engineering, or comparable field of study, and/or equivalent work experience

Preferred Qualifications

• Master's degree in a related discipline, and/or related designation/s (ServiceNow, etc.)

• Experience with the following platforms: SAP, Workday, SuccessFactors

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