Learning and Development Digital and Operations Senior Associate

Meaningful work you’ll be part of 

As a Learning and Development Digital and Operations Senior Associate, you’ll work as part of a team of problem solvers, helping to solve business issues and deliver high quality client service and operational efficiency. Responsibilities include but are not limited to:   

• Build and manage relationships with key stakeholders to facilitate efficient and effective delivery of projects and courses 

• Support the implementation and execution of national and local learning solutions 

• Drive the development and execution of project plans, including drafting communications and coordinating the translation process 

• Support L&D processes, which will involve the use of HC systems such as Cornerstone, Vantage, Content Sphere, SharePoint Online, PowerBI Dashboards, Talent Link, Enroute, Workday and Metrics that Matter 

• Proactively coordinate the national planning, scheduling, coordination and reporting of multiple mandatory courses across Canada using centralized processes in consultation with national & local L&D teams, and in coordination with the business, Resource Management and other HC groups 

• Ensure that sessions are appropriately scheduled and set up; participants have been identified and enrolled; instructors have been identified and notified; internal/external training space has been booked; and session information has been accurately recorded in various tracking documents 

• Generate reports from single or multiple systems and troubleshoot the reporting dashboard environment 

• Support L&D compliance with remediations, exemptions and communications 

• Export/import of data sets into Alteryx workflows as part of the L&D Reporting requirements and timelines as well as troubleshooting errors 

• In consultation with national L&D team members, determine L&D compliance and metric information required and liaise with others across HC to report this on a timely basis 

• Review/process invoices (e.g. external training venues) to ensure costs are aligned with budget, investigating any significant variances and making recommendations for cost-saving opportunities 

• Collaborate/support L&D Digital and Operations Team with reporting, budgets and other projects (as needed) ensuring that we are optimizing processes to drive efficiencies. 

Experiences and skills you’ll use to solve 

• Experience in a corporate environment supporting a multi-functional team 

• Proficiency in business intelligence software (e.g., Alteryx, Power BI, Tableau) and M365; advanced Excel skills required 

• Strong relationship-building skills, professional interaction at all levels 

• Excellent project management and coordination skills, ability to manage/prioritize multiple tasks 

• Exceptional attention to detail in managing/analyzing large volumes of data 

• Basic understanding of business strategy and learning priorities

• Logical, creative, and innovative problem-solving skills 

• Strong verbal and written communication skills, clear and concise drafting 

• Agile and adaptable, with a focus on continuous improvement and best practices 

• PwC Canada is committed to cultivating an inclusive, hybrid work environment. Exact expectations for your team can be discussed with your interviewer    

• This is an 18-month full-time contract opportunity 
   

Why you’ll love PwC 

We’re inspiring and empowering our people to change the world. Powered by the latest technology, you’ll be a part of diverse teams helping public and private clients build trust and deliver sustained outcomes. This meaningful work, and our continuous development environment, will take your career to the next level. We reward your impact, and support your wellbeing, through a competitive compensation package, inclusive benefits and flexibility programs that will help you thrive in work and life. Learn more about our Application Process and Total Rewards Package at: https://jobs-ca.pwc.com/ca/en/life-at-pwc