Murex Datamart Reporting Support Engineer

Job Summary

Synechron is seeking a dedicated Murex Datamart Reporting Support Engineer at the mid-level to support and optimize the reporting functions within our financial systems infrastructure. This role focuses on providing effective tier 2 support for Datamart and reporting modules, resolving incidents, and ensuring the accuracy and availability of reports such as P&L, Market Valuation, Accounting, and Risk. The successful candidate will bring solid technical expertise, analytical skills, and communication abilities to collaborate with technical and business stakeholders, supporting operational excellence and continuous improvement.

This position plays a crucial role in maintaining reliable reporting outputs, resolving data issues efficiently, and supporting strategic reporting initiatives aligned with business needs.

Software Requirements

Required Skills:

• Proficiency with Murex (version 3.1 or above) focusing on Datamart and reporting modules
• Strong SQL skills for data querying, analysis, and solving data-related issues
• Shell scripting (Bash/sh) for automation and troubleshooting tasks
• Experience supporting report generation (P&L, MV, Risk, Accounting)
• Familiarity with incident management tools such as ServiceNow or JIRA

Preferred Skills:

• Experience with reporting tools such as PowerBI, Tableau, or QlikView
• Knowledge of data warehousing and data architecture concepts
• Basic scripting in Python or Perl for automation tasks

Overall Responsibilities

• Support and maintain Murex Datamart and reporting modules, ensuring system stability and report integrity
• Respond to and resolve L2 support tickets related to report discrepancies, data issues, and system errors
• Collaborate with business users to understand reporting requirements, diagnose issues, and implement solutions
• Perform data analysis and troubleshooting using SQL queries to identify root causes of problems
• Assist in system upgrades, patching, and configuration changes impacting reporting environments
• Automate routine report validation tasks and improve existing processes to enhance efficiency
• Document problem resolutions, configurations, and procedures for team knowledge sharing
• Support incident escalations, communicate effectively with stakeholders, and prioritize support activities
• Participate in continuous improvement initiatives to enhance report accuracy, timeliness, and system performance

Strategic objectives:

• Ensure high availability and accuracy of critical reports
• Reduce report incidents and data inconsistencies
• Automate manual processes to improve operational efficiency

Performance outcomes:

• Consistent high-quality report availability
• Rapid incident resolution with minimal business disruption
• Clear documentation and proactive stakeholder communication

Technical Skills (By Category)

Reporting & Data Analysis (Essential):

• Experience supporting Murex Datamart, especially related to P&L, MV, Risk, and Accounting reports
• SQL mastery for data extraction, validation, and issue diagnosis
• Knowledge of report configuration and static data management

Scripting & Automation (Essential):

• Shell scripting (Bash/sh) for automating data checks, batch processes, and troubleshooting
• Experience in automating routine report validation and data reconciliation

Data Management & Architecture (Essential):

• Understanding of relational databases, data flow, and data warehousing concepts
• Experience with data definitions, static data, and interface setup

Support & Incident Management (Essential):

• Hands-on use of ServiceNow, JIRA, or equivalent service management tools

Additional Skills (Preferred):

• Basic knowledge of cloud deployment environments
• Familiarity with additional scripting languages like Python or Perl

Experience Requirements

• 5+ years of production support experience supporting Murex Datamart and reporting modules
• Proven experience in resolving report and data-related issues efficiently
• Support experience in a support or operational role in financial services (trading, risk, or accounting)
• Experience working in structured support environments with incident escalation and resolution

Alternative pathways:

• Candidates demonstrating strong support skills, extensive scripting experience, and deep understanding of financial reporting can be considered irrespective of exact years if their expertise is aligned

Day-to-Day Activities

• Monitor system dashboards, reports, and alerts for performance issues or data discrepancies
• Troubleshoot and resolve report failures and data anomalies using SQL and scripts
• Engage with business users to clarify reporting needs and resolve issues
• Support system upgrades, patches, and configurations affecting reporting modules
• Automate manual validation routines to improve reliability and efficiency
• Document resolutions, configurations, and operational procedures
• Collaborate with technical teams, support units, and stakeholders for incident resolution
• Participate in shift handovers, incident reviews, and ongoing process improvements

Qualifications

• Bachelor’s degree in Computer Science, Finance, Data Management, or a related discipline
• 5+ years supporting Murex Datamart and Reporting modules in a production environment
• Strong SQL and shell scripting expertise
• Knowledge of financial reporting processes such as P&L, MV, Risk, and Accounting
• Experience supporting high-pressure environments, managing incidents, and problem resolution
• Willingness to work in shifts, including nights, weekends, or holidays as needed

Professional Competencies

• Critical thinking and analytical skills to troubleshoot complex issues
• Effective communication skills for liaising with technical teams and business stakeholders
• Collaboration skills to support cross-team coordination and problem-solving
• Ability to work independently, prioritize workloads, and manage multiple issues efficiently
• Adaptability and willingness to learn new tools and processes
• Focus on continuous enhancement of operational procedures and system stability

S​YNECHRON’S DIVERSITY & INCLUSION STATEMENT
 

Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative ‘Same Difference’ is committed to fostering an inclusive culture – promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more.

All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant’s gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.

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