Operations Manager - Global Payment

2 Months ago • 5-7 Years • Operations

Job Summary

Job Description

The Global Payment team at ByteDance requires an Operations Manager to oversee payment solutions across various platforms, including TikTok. Responsibilities encompass operational governance, regulatory compliance (including Irish AML requirements), vendor management (within EBA guidelines), business continuity planning, change management, and robust reporting. The role demands strong leadership, communication, and problem-solving skills within a fast-paced, global environment. Experience in banking, FinTech, or payment services is crucial, along with a deep understanding of outsourcing, vendor management, and operational resilience.
Must have:
  • Operational governance and regulatory compliance
  • Vendor management & outsourcing expertise
  • Business continuity planning & resilience
  • Change management & process improvement
  • Strong leadership & communication skills
  • AML knowledge (Irish requirements)
Good to have:
  • Experience with certification frameworks
  • Team motivation & contractor management

Job Details

Responsibilities
Team Introduction The Global Payment team of Bytedance provides payment solutions - including payment acquisitions, disbursements, transaction monitoring, payment method management, foreign exchange conversion, accounting, reconciliations, and so on to ensure that our users have a smooth and secure payment experience on ByteDance platforms including TikTok. Responsibilities - Management of operations governance and regulatory deliverables including analysis of rules and regulations, firmwide policies, standards and controls - Management of intragroup and third-party outsourcing relationships within EBA guidelines (ensuring appropriate due diligence, SLAs and risk assessments are completed and outsourcing registers are maintained) - Developing comprehensive whole of entity Management and Operational Reporting - Ensuring the operations function meets its resilience requirements, including regular BCP planning and testing - Management and oversight of a robust Change Management process - Creating a culture and practice of Continuous Process Improvement
Qualifications
Minimum Qualifications - High degree of integrity and trustworthiness and the ability to lead and inspire change - Strong Leadership, Communication and People Management skills - Works well under pressure within time/budget constraints to solve problems, adjust quickly to shifting priorities, and make decisions with limited information - Demonstrated teamwork and collaboration skills, in particular contributing to global and cross-functional teams - Highly motivated to contribute and grow within a complex area of emerging importance - Strong understanding of: - Outsourcing and Vendor Management - Business Continuity Planning and Operational Resilience - Knowledge of Irish AML requirements Preferred Qualifications - 5+ years of work experience in Operations and Vendor Management, with at least 2 years of experience in banking or payment services - In-depth experience managing complex operations in a bank, FinTech or payment related industry - Experience in deploying and managing standard certification frameworks - Be able to motivate team members and contractors ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
Job Information
About Us

Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Lemon8, CapCut and Pico as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.

Why Join ByteDance

Inspiring creativity is at the core of ByteDance's mission. Our innovative products are built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and enrich life - a mission we work towards every day.

As ByteDancers, we strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our Company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

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About The Company

Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.

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