Partner Operations Manager (English, Korean)
10 Months ago • 2 Years +
Operations
Job Description
As a Partner Operations Manager, you will be responsible for delivering exceptional support to YouTube's valued partners and creators. You will prioritize their needs, resolving complex issues, providing platform education, and facilitating channel growth. You will advocate a partner/creator-centric approach within a dynamic environment, ensuring seamless, global support across the YouTube platform. Key responsibilities include: providing comprehensive operational support to partners via email communication, consulting with cross-functional teams to optimize YouTube products and services, collaborating with Strategic Partner Managers and Partner Technology Managers to develop partner-centric business plans and growth strategies, proactively driving, measuring, and analyzing partner performance, identifying opportunities for operational workflow optimization and process improvement, utilizing key metrics to assess data through quantitative and qualitative analysis, generating actionable insights, contributing to the scalability of the Partner Operations team through innovative solutions, efficiency gains, and thorough root cause analysis.
Good To Have:
- Experience in project/program management or developing scalable solutions within the technology or media industry
- Experience with the YouTube creator and partner ecosystem in Korea
- Ability to provide constructive feedback and develop innovative solutions for scaling initiatives
- Ability to effectively manage competing priorities and maintain organization within a fluid, dynamic environment
- Ability to troubleshoot issues and effectively communicate technical concepts to diverse audiences
- Excellent communication, presentation, and time management skills
Must Have:
- Bachelor’s degree or equivalent practical experience
- 2 years of experience in technical project management or customer-facing role
- Fluency in English and Korean for engaging with local stakeholders
- Deliver comprehensive operational support to YouTube partners via email communication
- Consult with cross-functional teams to optimize YouTube products and services
- Collaborate with Strategic Partner Managers and Partner Technology Managers
- Proactively drive, measure, and analyze partner performance
- Utilize key metrics to assess data through both quantitative and qualitative analysis
- Contribute to the scalability of the Partner Operations team
Minimum qualifications:
- Bachelor’s degree or equivalent practical experience.
- 2 years of experience in a technical project management or a customer-facing role.
- Ability to communicate in English and Korean fluently in order to engage with the local stakeholders.
Preferred qualifications:
- Experience in project/program management or developing scalable solutions within the technology or media industry.
- Experience with the YouTube creator and partner ecosystem in Korea.
- Ability to provide constructive feedback and develop innovative solutions for scaling initiatives.
- Ability to effectively manage competing priorities and maintain organization within a fluid, dynamic environment.
- Ability to troubleshoot issues and effectively communicate technical concepts to diverse audiences.
- Excellent communication, presentation, and time management skills.
About the job
In this role, you will be dedicated to delivering an exceptional experience for YouTube's valued partners and creators. You will consistently prioritize partner and creator needs. Whether resolving complex issues, providing comprehensive platform education, or facilitating channel growth, you will advocate a partner/creator-centric approach. Within a fluid, dynamic environment, you will ensure seamless, global support for partners, creators, and artists across the YouTube platform.
At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we listen, share, and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have fun — and we do it all together.
Responsibilities
- Deliver comprehensive operational support to YouTube partners via email communication.
- Consult with cross-functional teams to optimize YouTube products and services and collaborate with Strategic Partner Managers and Partner Technology Managers to develop partner-centric business plans and growth strategies.
- Proactively drive, measure, and analyze partner performance, identifying opportunities for operational workflow optimization and process improvement.
- Utilize key metrics to assess data through both quantitative and qualitative analysis, generating actionable insights.
- Contribute to the scalability of Partner Operations team through innovative solutions, efficiency gains, and thorough root cause analysis.
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