Payments & Fraud Analyst

As a Payments & Fraud Analyst, you will help maintain and improve payments & fraud processing systems and processes. The individual will work cross functionally to support processes to ensure we are maintaining good customer experience, keeping accounts safe and assisting with maintaining relationships with our payment providers and other teams around the business.

If you are passionate about financial security, possess a keen eye for detecting fraudulent activities, and thrive in a dynamic environment, please apply!

Your Squad

Our team thrives on collaboration and a strong sense of community. We foster a welcoming, inclusive environment where everyone contributes to our collective success. If you have a background in legal & compliance and you are proactive in problem-solving, we’d love to have you on board. We celebrate wins, support each other, and encourage professional growth.

Role and Responsibilities 

As a payments & fraud analyst, your role will cover a wide range of responsibilities, including:

• Monitor deposits and withdrawals, manage and handle customer support escalations.
• Work together with our other Payments/Fraud/Compliance staff to solve problems regarding customer questions.
• Support our Payments and Fraud analysts with checks to prevent fraud, abuse and money laundering.
• Monitor, troubleshoot and escalate any payment related issues internally and externally.
• Handling suspicious accounts and events in accordance with company procedures, whilst keeping up to date with the latest regulations of necessary Gambling Authorities.
• Maintaining operational communication with third party payment service providers regarding specific transaction issues.
• Monitor payment trends to ensure we maintain a strong payment success rate.
• Liaise with other internal departments to ensure cross functional support of all pertinent company initiatives.
• Correspond directly with clients on Payments, Fraud Prevention and Compliance Issues.
• Assistance with special Payments, Fraud Prevention and Support projects.
• Maintain professionalism and adhere to company standards during all interactions.
• Other tasks and duties related to job purpose as assigned.
• Continually assessing and analysing payment checkout conversion rates to identify bottlenecks or opportunities for improvement.
• Regularly reviewing transactional costs associated with different payment methods and gateways to ensure optimal cost-efficiency.
• Regularly reviewing potential fraudulent behaviour and transactions to ensure we are blocking these fraudulent transactions.
• Regularly communicate with third-party providers and online payment gateways to ensure seamless transaction processes and address any identified issues.
• Investigate and recommend new payment methods to expand into new geographical regions or improve service in existing ones, by complying with industry regulations and standards.
• Investigate fraud trends and recommend processes and strategies to block these bad behaviours.
• Conducting market research to identify payment and fraud trends, consumer preferences, and regulatory considerations in different regions.
• Prepare detailed reports and dashboards to track the performance of various payment methods, conversion rates, and costs to mitigate payment risks.
• Prepare detailed reconciliation reports and dashboards to track the cost of fraud, identify fraud trends and show chargeback rates.

Work experience and skills

• Between 3 -5 years of experience in payments or fraud detection 
• Bachelor's in Finance, Business, IT, or a related field

• Strong analytical skills with experience in evaluating payment conversion rates and costs
• Familiarity with a variety of online payment aggregators, platforms, and gateway services
• Ability to strategize and implement payments
• Excellent attention to detail and accuracy
• Proficient in using financial software and tools
• Knowledge of financial regulations and compliance
• Effective communication skills and ability to collaborate with cross-functional teams

Personal qualities and behavioral traits

Essential qualities or behaviors

• Excellent verbal and written communication skill
• Organizational Skills
• Numeric Thinking
• Problem-Solving
• Team Player
• Attention to detail

• Strong customer facing focus
• Familiarity with the regulatory landscape of online payments
• Experience in the gambling or e-commerce industry
• Proficient with Google Suite (Drive, Spreadsheets, Docs) as well as Slack and Jira

Bonus points if you also have:

• Knowledge of global payment service provider(s) operating rules and regulations
• Experience in fraud investigations, chargeback representation or law enforcement will be considered an asset.

What We Offer

• Competitive salary and benefits package.
• Training and development budget.
• Team socials and ad-hoc get-togethers.
• More initiatives rolling out in the coming year.

We believe that diversity and inclusion drive our success. At Stake, we foster an environment where all employees feel valued and empowered. We never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability. We are passionate about maintaining a fair and merit-based workplace where talent and achievement are the keys to success.