Director, Regional Business & People Support, Bulgaria

The Company & Office in Sofia:

Milestone Systems (part of Canon Group) is a software company, 1600+ employees in 25 countries (200+ in Sofia), leader in video management software. Our products can be found in 500,000+ customer sites worldwide from corner stores to critical infrastructure.

The Role:

The Director, Regional Business & People Support for Bulgaria will be responsible for driving operational excellence within the region, ensuring alignment with global standards while adapting to local requirements. 

This position involves close collaboration within a two-dimensional matrix organization, engaging with both the regional team and leadership as well as the global functional team and leadership. 

It will report to our VP, Regional Business and People Support.

The Regional Director will champion the company’s culture, ensure local compliance within financial reporting, tax and labor laws, and drive sustainable growth, while positioning the company as a preferred employer in the region.

Responsibilities:

• Operational Excellence & Process Improvement: 
  • Oversee Regional Business & People Support operations, ensuring efficiency and compliance with global standards and local legal frameworks.
  • Maintain accountability for site operations within the region, always ensuring adherence to global and local compliance requirements.
  • Identify and implement opportunities for process improvement and resource optimization to enhance operational effectiveness
• Leadership: 
  • Inspire and lead diverse cross-functional teams, fostering a culture of collaboration, accountability, and continuous improvement.
  • Mentor and develop team members, ensuring professional growth, skill development, and succession planning.
  • Demonstrate strong decision-making capabilities and provide clear direction in a fast-paced and evolving environment.
  • Cultivate a high-performing environment by setting clear goals, providing constructive feedback, and celebrating team achievements.
• Matrix Collaboration:
  • Effectively navigate and contribute to a matrix organization, balancing regional needs with global functional objectives and guidelines.
  • Act as a liaison between local teams and global leadership, ensuring alignment and information flow.
• Lead and coordinate cross-functional teams, including:
  • HR/People & Culture: Lead employee engagement, retention strategies and labour law regulation and compliance while fostering a culture aligned with company values.
  • IT: Supervise regional IT helpdesk operations, ensure system uptime, and support local implementation of global IT initiatives.
  • Admin Teams and Facility Management: Ensure effective site operations, facilities maintenance, and support for administrative functions.
  • Finance: Oversee regional financial reporting, budgeting, and forecasting, ensuring alignment with corporate goals.
  • Accounting and Tax: Ensure timely and accurate financial reconciliations, audits, and compliance with local and international accounting standards and tax laws.
• Performance Management:
  • Track and improve key metrics across functional groups, ensuring regular reporting to regional and global leadership.
  • Analyse data to identify inefficiencies, recommend adjustments, and implement changes to optimize operational performance.
• Cultural Mindset: 
  • Drive initiatives that promote and embody the company’s culture, fostering an inclusive and collaborative work environment.
  • Develop and execute the local employer branding strategy to position the company as a preferred employer in the region.

What we are looking for:

• 8+ years of experience in fast-growing startups or high-performing, fast-growing larger organizations, within Finance, Administration and HR.
• Preferably a master’s degree within business administration and/or CPA or the like. 
• 5+ years of experience leading and mentoring a team, fostering collaboration and high performance.
• Strong understanding of Bulgarian laws and regulations.
• Ability to collaborate effectively across departments and within a global organization.
• Strong communication skills: clear, concise communication skills for explaining HR policies and processes, both written and verbal.
• Results-driven: proven ability to meet and improve operational KPIs, driving continuous process optimization.
• Cultural alignment: embody Milestone’s values of Reliability, Openness, Innovation, Flexibility and Independence. 

Milestone People-First Benefits:

• Hybrid-friendly/flexible way of working
• Competitive salary and benefits
• 25 days vacation
• Employer covered luxury health and dental packages
• Best Doctors Insurance
• Public transport card sponsored by us or parking place
• Employer sponsored mobile phone and telecom subscription
• Compliments gift card 
• Food vouchers
• Multisport card covered by the employer
• Employee Assistance Program supporting mental health with Mindromeda
• Dedicated employee learning and trainings budget
   

Thrilled to hear more:

If you want to take on this exciting challenge and be a part of our fast-growing technology company, apply now by submitting your application and CV.

*Only short-listed candidates will be contacted.