Professional Services Consultant

7 Months ago • 2 Years +

Job Summary

Job Description

As an Implementation Specialist, you will be guiding Resolver’s SaaS implementations by understanding customer needs, providing recommendations, configuring software, and administering training on best practices. You will be working with Consultants, Solution Architects, and Project Managers. You will be managing multiple SaaS projects and educating customers. You will also be gathering requirements, configuring software, and training users. The role involves ensuring project scope, schedule, and risk are communicated to customers and management.
Must have:
  • 2+ years of experience delivering enterprise software
  • Experience with Visio and MS Office
  • Ability to manage ongoing projects simultaneously
  • Fluent in both written and spoken English

Job Details

As an Implementation Specialist, you live to delight customers by solving business problems with technology. You are a customer advocate, who helps guide Resolver’s SaaS implementations by separating wants from needs, providing recommendations, configuring off-the-shelf software and administering training on best practices. 

You'll partner with Consultants, Solution Architects and Project Managers to impress customers with implementations that typically take 3- 6 months - but don't worry, you'll be working on multiple projects at once that will keep things interesting but not overwhelming!

You’ll get to work with a passionate, proactive team who will support you to be successful as you grow professionally.
 

What you will be doing

  • Managing and implementing multiple SaaS projects simultaneously
  • Educate and guide customers on what’s required for successful implementations
  • Managing the lifecycle of the project from requirements, configuring, testing, training and deployment
  • Gathering and documenting customer functional and technical requirements
  • Configuring the software based on the requirements gathered
  • Creating design alternatives, producing work estimates, recommendations, and securing agreement on designs that satisfy customer requirements and reflect industry best practices
  • Test configuration and design to ensure minimum rework and UAT issues for the customer
  • Deliver administrator, train-the-trainer, and end-user training sessions, and updating training materials as required (including documents, decks, videos, etc.)
  • Transition customers to the Support and Customer Success teams following implementation
  • Provide our Product Management team on market feedback
  • Controlling and communicating project scope, schedule, budget, and risk to customers and management
  • Continually seek opportunities to increase customer satisfaction

 

What you will need

  • 2+ years of prior experience in delivering enterprise off-the-shelf software or incident management solutions
  • Experience with Visio and MS Office
  • Ability to manage ongoing projects simultaneously
  • Fluent in both written and spoken English
  • Be a self-starter who can take charge of tasks with minimal direction (we’re not fans of micro-management)

Who we are

Resolver is a high-growth SaaS company whose intuitive, no-code platform gives our customers a clear picture of their risks so they can make quick and effective decisions. As a part of the Resolver team, your work will help transform risk management to risk intelligence so organizations can protect people and assets and deliver on their purpose. 

We are ambitious in both our mission and our culture. As a business within Kroll, we offer an innovative, non-hierarchical work environment blended with the stability and financial security of an enterprise.

Interested?!

If you want to work in a highly collaborative environment and are committed to making a difference, we’d like to meet you. Click here to get the process rolling.

We truly appreciate all interest and will happily reply to qualified candidates.

Resolver is committed to providing accommodations for all persons with disabilities. If at any point in the recruitment process you require accommodation, please notify the applicable recruiter or contact us directly at careers@resolver.com

 

Similar Jobs

The Walt Disney Company - Director, PMO

The Walt Disney Company

Burbank, California, United States (On-Site)
1 Month ago
tonies studios - Sales and Operational Planning (S&OP) Analyst

tonies studios

London, England, United Kingdom (On-Site)
3 Weeks ago
Entrata - Manager, Interaction Specialists

Entrata

Pune, Maharashtra, India (Hybrid)
1 Month ago
Nintendo - CONTRACT - Marketing Specialist (LatAm)

Nintendo

Redmond, Washington, United States (Hybrid)
5 Months ago
Moonbug Entertainment - Production Manager

Moonbug Entertainment

England, United Kingdom (On-Site)
3 Weeks ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Trailer Park - Lead Graphic Designer

Trailer Park

London, England, United Kingdom (Hybrid)
1 Day ago
Cargo Studio - Office Administrator

Cargo Studio

(On-Site)
2 Months ago
Corsair - Sr. Payroll Specialist

Corsair

Taoyuan City, Taiwan (On-Site)
1 Month ago
Tonies - Senior Licensing Manager

Tonies

Düsseldorf, North Rhine-Westphalia, Germany (Hybrid)
1 Month ago
McDonald's Corporation - Senior Director, Engineering Execution

McDonald's Corporation

Chicago, Illinois, United States (On-Site)
1 Day ago
Affinidi - Senior Staff Software Engineer, Decentralised Systems

Affinidi

Berlin, Berlin, Germany (Hybrid)
7 Hours ago
Assystems - Adjoint pilotage et gestion budgétaire H/F

Assystems

Marseille, Provence-Alpes-Côte D'Azur, France (On-Site)
6 Months ago
Greenworks Sunrise Global Marketing - Senior Product Manager, Accessories

Greenworks Sunrise Global Marketing

Mooresville, North Carolina, United States (On-Site)
9 Hours ago
Aspire - FinCrime Analyst, Transaction Screening

Aspire

Gurugram, India (Hybrid)
7 Hours ago

Get notifed when new similar jobs are uploaded

Jobs in Manila, Metro Manila, Philippines

PwC - Salesforce Technical Lead (Manager)

PwC

Makati, Metro Manila, Philippines (Hybrid)
7 Months ago
Trend Micro - Backend Engineer

Trend Micro

Manila, Metro Manila, Philippines (On-Site)
16 Years ago
GameJobs - Korean QA Tester

GameJobs

Manila, Metro Manila, Philippines (On-Site)
11 Months ago
IGG - Games Account Supervisor

IGG

Manila, Metro Manila, Philippines (On-Site)
6 Months ago
OLIVER Agency - Account Management & Social Media Executive

OLIVER Agency

Manila, Metro Manila, Philippines (On-Site)
23 Hours ago
Kooapps - Digital Marketing Staff

Kooapps

Makati, Metro Manila, Philippines (On-Site)
11 Months ago
PwC - AC Manila - Accounting Manager

PwC

Metro Manila, Philippines (On-Site)
6 Months ago
WebFX - Remote Copywriter: Finance/Investment/Money/Business

WebFX

Philippines (Remote)
6 Months ago
PwC - SAP MM Manager

PwC

Makati, Metro Manila, Philippines (On-Site)
7 Months ago
Sovrun - Game Engine Programmer

Sovrun

Makati, Metro Manila, Philippines (Hybrid)
1 Month ago

Get notifed when new similar jobs are uploaded

Similar Category Jobs

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

About The Company

Leeds, England, United Kingdom (On-Site)

London, England, United Kingdom (Hybrid)

London, England, United Kingdom (Hybrid)

Leeds, England, United Kingdom (On-Site)

Leeds, England, United Kingdom (On-Site)

Leeds, England, United Kingdom (On-Site)

Leeds, England, United Kingdom (On-Site)

London, England, United Kingdom (Hybrid)

Toronto, Ontario, Canada (Hybrid)

Manila, Metro Manila, Philippines (On-Site)

View All Jobs

Get notified when new jobs are added by Resolver

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug