Safer Gambling Specialist

4 Months ago • All levels

Job Summary

Job Description

Aristocrat Interactive seeks a dynamic Safer Gambling Specialist to review and monitor customer accounts, identify high-risk players through behavioral analysis, and proactively engage with them via phone, email, and SMS to promote responsible gambling. Responsibilities include handling inbound customer communication, promoting responsible gaming tools, staying updated on regulatory changes, and collaborating with the AML department on affordability assessments. The ideal candidate possesses experience in customer service, ideally with RG & AML experience, excellent communication skills, and attention to detail.
Must have:
  • Review customer accounts
  • Identify high-risk players
  • Proactive communication
  • Handle inbound inquiries
  • Knowledge of Responsible Gaming
  • Regulatory awareness
  • AML collaboration
Good to have:
  • Previous RG & AML experience

Job Details

Aristocrat Interactive is a leading international online gaming company and is looking for a dynamic and motivated Safer Gambling Specialist.

What You'll Do

  • Reviewing and monitoring customer’s accounts using the company's internal systems, in line with the responsible gaming guidelines

  • Identifying high risk players by conducting analysis of customers’ behaviour and activity.

  • Proactive outbound communication in the form of phone calls, emails and sms to ensure that the players are gambling responsibly.

  • Handling of inbound customer communication via phone, chat and email.

  • Knowing and promoting our Responsible Gaming tools.

  • Maintain knowledge and awareness of the ever-changing regulatory landscape

  • Working closely with the AML department to assess the customer’s affordability.

What We're Looking For

  • Experience and a passion in dealing with customers.

  • Previous experience in RG & AML – added asset.

  • Awesome verbal and written command of the English language.

  • Attention to details.

  • Excellent written and verbal communication skills.

Company Summary

Aristocrat Interactive  

Aristocrat Interactive is Aristocrat Leisure Limited’s (ASX:ALL) regulated online Real Money Gaming (RMG) business and was formed in 2024 when the Anaxi and NeoGames businesses (Anaxi, NeoGames, Aspire Global, BtoBet, and Pariplay) came together.  The business is an industry leader in content and technology solutions for online RMG, with a full-service offering that includes content, proprietary technology platforms and a range of value added services across iLottery, iGaming and Online Sports Betting (OSB). 

About Aristocrat

Aristocrat Leisure Limited (ASX: ALL) is a leading gaming content creation company powered by technology to deliver industry-leading casino games together with mobile games and online real money games, collectively entertaining millions of players worldwide, every day. Headquartered in Sydney, Australia, Aristocrat has three operating business units, spanning regulated land-based gaming (Aristocrat Gaming), mobile games publishing (Pixel United) and regulated online real money (Aristocrat Interactive). Our team of over 8,500 people across the globe are united by our company mission to bring joy to life through the power of play.

Our Values

  • All about the Player

  • Talent Unleashed

  • Collective Brilliance

  • Good Business Good Citizen

Travel Expectations

None

Similar Jobs

Blazesoft - System Economy Manager (Gaming)

Blazesoft

Vaughan, Ontario, Canada (On-Site)
6 Months ago
Ubisoft - Chief Accountant

Ubisoft

Da Nang, Vietnam (On-Site)
5 Months ago
PAPAYA - Monetization Illustrator

PAPAYA

Tel Aviv-Yafo, Tel Aviv District, Israel (On-Site)
6 Months ago
Ajmera Infotech - ASP.NET Developer with Azure Expertise

Ajmera Infotech

San Jose, California, United States (On-Site)
10 Months ago
Nagarro - Trainee Technical Consultant

Nagarro

Germany (Remote)
4 Months ago
PwC - Consultor JR Workday – Tenerife

PwC

Santa Cruz De Tenerife, Canary Islands, Spain (On-Site)
9 Months ago
OKX - Senior Agent, Customer Service (Korean Speaker)

OKX

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia (Hybrid)
9 Months ago
Morning Star - Senior ServiceNow Engineer

Morning Star

Mumbai, Maharashtra, India (Hybrid)
9 Months ago
Evolution - HR Administration Intern

Evolution

Tbilisi, Tbilisi, Georgia (On-Site)
4 Months ago
Nagarro - Cloud Pricing Architect

Nagarro

Germany (Remote)
5 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Tencent - Product Lead - Marketing Technology

Tencent

London, England, United Kingdom (On-Site)
5 Months ago
Nielsen Holdings - Lead Software Engineer - Python

Nielsen Holdings

Gurugram, Haryana, India (Hybrid)
6 Months ago
Nielsen Holdings - Junior Modeling Analyst

Nielsen Holdings

Warsaw, Masovian Voivodeship, Poland (Remote)
5 Months ago
The Walt Disney Company - Bilingual Secretary

The Walt Disney Company

Chiba, Chiba, Japan (On-Site)
5 Months ago
Single Store - Lead Value Engineering

Single Store

San Francisco, California, United States (Remote)
3 Months ago
Voldex - Backend Software Engineer

Voldex

Canada (Remote)
3 Months ago
Easygo - Administrative Assistant

Easygo

Melbourne, Victoria, Australia (On-Site)
4 Months ago
Sperasoft - 2D Artist (Hard-surface)

Sperasoft

Masovian Voivodeship, Poland (On-Site)
3 Months ago
Epic Games - Senior Product Counsel, Children's Privacy & Design

Epic Games

Cary, North Carolina, United States (On-Site)
4 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Sliema, Malta

Evolution - Commercial Analyst

Evolution

St. Julian's, Malta (On-Site)
5 Months ago
Evolution - Office Coordinator Team Lead

Evolution

St. Julian's, Malta (On-Site)
5 Months ago
Aristocrat Gaming - Key Account Manager

Aristocrat Gaming

St. Julian's, Malta (Hybrid)
5 Months ago
Relax Gaming  - Partner Commercial Manager

Relax Gaming

Sliema, Malta (Hybrid)
3 Months ago
Evolution - Studio Maintenance Specialist

Evolution

Birkirkara, Malta (On-Site)
5 Months ago
Evolution - Norwegian Speaking Game Presenter

Evolution

Birkirkara, Malta (On-Site)
1 Year ago
PwC - External Audit Associate

PwC

Qormi, Malta (On-Site)
9 Months ago
PwC - Junior Functional Consultant  - Microsoft D365

PwC

Qormi, Malta (On-Site)
9 Months ago
ComeOn Group - QA Engineer - Data Warehouse

ComeOn Group

St. Julian's, Malta (Hybrid)
3 Months ago
ComeOn Group - Brand Executive - Denmark

ComeOn Group

St. Julian's, Malta (Hybrid)
3 Months ago

Get notifed when new similar jobs are uploaded

Similar Category Jobs

SKYDANCE - Internship - Information Technology (Summer 2025)

SKYDANCE

Santa Monica, California, United States (Hybrid)
3 Months ago
Tesla - Electrician / Field Service Technician - Supercharging

Tesla

Bristol, England, United Kingdom (On-Site)
5 Months ago
Next Level Business Services - Salesforce Technical Architect

Next Level Business Services

San Francisco, California, United States (On-Site)
8 Months ago
Huuuge Games - Office Manager (Part-Time - Maternity Cover Contract)

Huuuge Games

Tel Aviv-Yafo, Tel Aviv District, Israel (On-Site)
4 Months ago
PlayStation Global - Associate Build Service Analyst

PlayStation Global

Quebec, Canada (Remote)
3 Months ago
Netflix - Administrative Assistant, Finance - APAC

Netflix

Tokyo, Japan (On-Site)
8 Months ago
Anavation - Deployment Staff Officer

Anavation

Linthicum Heights, Maryland, United States (On-Site)
7 Months ago
Bally's Interactive - Treasury Operations and Systems Manager

Bally's Interactive

Douglas, Scotland, United Kingdom (On-Site)
4 Months ago
Nintendo - Intern HR Learning & Development (m/f/d)

Nintendo

Frankfurt, Hessen, Germany (On-Site)
8 Months ago
The Walt Disney Company - Entertainment Technician

The Walt Disney Company

Kapolei, Hawaii, United States (On-Site)
5 Months ago

Get notifed when new similar jobs are uploaded

About The Company

Aristocrat Leisure Limited (ASX: ALL) is a leading gaming content creation company powered by technology to deliver industry-leading casino games together with mobile games and online real money games, collectively entertaining millions of players worldwide, every day. Headquartered in Sydney, Australia, Aristocrat has three operating business units, spanning regulated land-based gaming (Aristocrat Gaming),social casino (Product Madness)and regulated online real money (Aristocrat Interactive). Our team of over 8,500 people across the globe are united by our company mission tobring joy to life through the power of play.For further information visit the Group's website at

Gurugram, Haryana, India (Hybrid)

Noida, Uttar Pradesh, India (Hybrid)

Noida, Uttar Pradesh, India (Hybrid)

Montreal, Quebec, Canada (Hybrid)

Noida, Uttar Pradesh, India (Hybrid)

Gurugram, Haryana, India (Hybrid)

Noida, Uttar Pradesh, India (Hybrid)

Gurugram, Haryana, India (On-Site)

Gurugram, Haryana, India (Remote)

Noida, Uttar Pradesh, India (Hybrid)

View All Jobs

Get notified when new jobs are added by Aristocrat

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug