Salesforce QA - EDS

3 Years ago • 5 Years + • Quality Assurance

Job Summary

Job Description

We are seeking an experienced and detail-oriented Salesforce QA to join our Engineering & Development Services team. The ideal candidate will have 5 years of experience in manual Salesforce testing, along with a basic understanding of Copado for test automation. As a key member of our quality assurance team, you will be responsible for ensuring the quality and functionality of Salesforce applications while working closely with developers, solution engineers, and customers to identify potential issues. You will work closely with our technical teams to validate that the software and configurations meet the agreed-upon acceptance criteria, ensuring a seamless deployment for our clients. Perform thorough manual testing on Salesforce applications, design and execute test strategies, plans, and cases, execute test cases and document results, identify and report bugs and issues, and provide ongoing feedback on application quality. Within 90, 180 and 365 days you'll be autonomous, contribute to the refinement of QA processes, be a main point of contact, and take full ownership of QA on high-profile or complex Sitetracker implementations.
Must have:
  • 5+ years of experience in software quality assurance, preferably in a SaaS implementation.
  • Strong analytical and problem-solving skills
  • Excellent communication and collaboration skills.
Good to have:
  • Salesforce certifications (e.g., Salesforce Administrator, Salesforce Platform Developer)
  • Experience working with the Salesforce platform, with a focus on testing configurations, workflows, and integrations.
  • Experience in telecommunications, utilities, or energy industries.
  • Knowledge of performance and security testing.

Job Details

We are seeking an experienced and detail-oriented Salesforce QA to join our Engineering & Development Services team. The ideal candidate will have 5 years of experience in manual Salesforce testing, along with a basic understanding of Copado for test automation. As a key member of our quality assurance team, you will be responsible for ensuring the quality and functionality of Salesforce applications while working closely with developers, solution engineers, and customers to identify potential issues. You will work closely with our technical teams to validate that the software and configurations meet the agreed-upon acceptance criteria, ensuring a seamless deployment for our clients.

Key Responsibilities:

Perform thorough manual testing on Salesforce applications to ensure functionality, security, and performance. Collaborate with developers, solution engineers, and other stakeholders to understand requirements and create detailed test plans and test cases.
Design, document, and execute test strategies, plans, and cases that align with customer-specific needs and configurations.
Execute test cases and document results, tracking defects and working with developers to ensure timely resolution. Utilize Copado and other Salesforce tools to automate repetitive test cases where applicable.
Identify and report bugs and issues, verifying bug fixes and ensuring they are properly addressed.
Provide ongoing feedback on application quality and suggest improvements to testing processes.
Work within an Agile framework
Stay updated on Salesforce platform updates and testing best practices.
Exception documentation skills covering the details of functionality, and acceptance criteria.
Adhere to delivery timelines, ensure great quality, follow the QA process, and suggest improvements as well.

The Skill Set

    • 5+ years of experience in software quality assurance, preferably in a SaaS implementation or customer-facing role.
    • Strong analytical and problem-solving skills, with the ability to quickly understand customer processes and translate them into effective test cases.
    • Excellent communication and collaboration skills, with the ability to work effectively across teams, including customers, implementation consultants, and technical resources.
    • High attention to detail with a focus on ensuring quality in custom deployments.
    • Experience working in Agile or Scrum environments is beneficial, especially Preferred Qualifications: Salesforce certifications (e.g., Salesforce Administrator, Salesforce Platform Developer)
    • Experience working with the Salesforce platform, with a focus on testing configurations, workflows, and integrations.
    • Experience in telecommunications, utilities, or energy industries.
    • Knowledge of performance and security testing.

Within 90 Days, You'll:

    • Gain a deep understanding of the Sitetracker platform, its implementation process, and its key features
    • Build foundational knowledge of the Salesforce platform, focusing on the specific customizations and workflows Sitetracker implements for clients.
    • Shadow experienced Solution Architects and Solution Analysts and contributed to test planning, test case creation, and test execution for smaller projects or portions of larger implementations.
    • Begin to understand the unique business requirements of Sitetracker’s key clients by reviewing project documentation and attending customer meetings.
    • Collaborate with implementation and engineering resources to gain insight into how Sitetracker's custom implementations are executed

Within 180 Days, You'll:

    • Be completely autonomous in driving QA efforts from test planning to execution and bug tracking. You will be responsible for ensuring that the EDS delivery meets the customer’s acceptance criteria.
    • Contribute to the refinement of QA processes by providing feedback based on your initial experiences. Proactively suggest improvements to test coverage, efficiency, and quality.
    • Act as the main point of contact for QA-related queries during the implementation process. You will be expected to communicate test results, bugs, and fixes in a clear, professional manner.
    • Balance working on multiple customer implementations, providing QA support for varying project timelines, and managing priorities effectively.
    • Begin to identify areas where test automation could be introduced or expanded to improve efficiency in future implementations.

Within 365 Days, You'll:

    • Take full ownership of QA on high-profile or complex Sitetracker implementations, working closely with senior stakeholders both internally and externally.
    • Become a key contributor to the overall QA strategy within the implementation team, identifying areas of improvement in processes, tools, and collaboration between teams.
    • As a seasoned QA Analyst, help onboard and mentor new team members, sharing best practices and lessons learned from your experiences.
    • Lead efforts to integrate automated testing for standard Sitetracker implementations, enhancing the overall efficiency and reliability of the QA process.
    • Contribute significantly to successful customer go-lives by ensuring that the final product is stable, reliable, and aligned with the customer’s needs via regression and smoke test plans, test case results, automation execution, etc.
    • You’ll be recognized as a trusted QA resource both internally and by Sitetracker’s clients.
About Sitetracker
 
Sitetracker was founded ten years ago with the singular focus of solving a problem that was first recognized within the telecommunications industry; how to effectively manage the volume, variety, and velocity of critical infrastructure projects needed to meet the demand of expanding wireless and cellular service.  That problem has become even more pronounced due to the eventual explosion of 5G.  Being able to effectively deploy infrastructure is going to be the differentiator between leading telecommunication providers. 
 
However, over the years, we realized that this challenge isn’t localized to telecommunications – it’s pervasive nearly everywhere and has reached an inflection point.  Utilities (such as gas and electric services), smart cities, and alternative energy all face similar challenges.  Sitetracker is the only full-lifecycle project management platform suited to support these companies and address these challenges.
 
We are exceptionally proud of the company we’ve built (we were recently recognized as the #2 place to work in San Francisco, as well as one of the top places to work in the entire United States).  Our people are extraordinary and we’re continuing to invest in our people-first culture.

Similar Jobs

Notion - Staff Accountant

Notion

San Francisco, California, United States (On-Site)
1 Month ago
Interface AI - Director of Customer Support

Interface AI

San Francisco, California, United States (Remote)
1 Month ago
entrata - Implementation Project Manager II

entrata

United States (Remote)
5 Days ago
Revenera - Senior Site Reliability Engineer

Revenera

Bengaluru, Karnataka, India (On-Site)
1 Month ago
Loyalty Juggernaut - Product Engineer (Class of 2026)

Loyalty Juggernaut

Hyderabad, Telangana, India (On-Site)
2 Weeks ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Zscaler - Sr Staff, Security Third Party Risk Management

Zscaler

Costa Rica (Remote)
1 Month ago
Coupa - Sr. Software Engineer

Coupa

Pune, Maharashtra, India (Remote)
1 Month ago
Cognite - Director Go-To-Market Systems & AI

Cognite

Phoenix, Arizona, United States (Hybrid)
1 Week ago
Red Points - Youtube MCN Account Manager

Red Points

Barcelona, Catalonia, Spain (On-Site)
1 Month ago
Brainrider - Talent Bench

Brainrider

United States (Remote)
1 Week ago
Cognite - Senior Front-end Engineer - Canvas

Cognite

Oslo, Oslo, Norway (Hybrid)
5 Months ago
Highspot - Salesforce Technical Lead

Highspot

Hyderabad, Telangana, India (Hybrid)
8 Months ago
Mindtickle - Staff Engineer

Mindtickle

Pune, Maharashtra, India (On-Site)
3 Months ago
Salesforce - SVP, Data Cloud, Search - Structured & Unstructured

Salesforce

Bellevue, Washington, United States (On-Site)
2 Weeks ago
ElevenLabs - Customer Success Manager - APAC

ElevenLabs

Singapore (Remote)
2 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Bengaluru, Karnataka, India

Balbix - Staff /Sr Staff/ Principal Engineer - Lakehouse

Balbix

Gurugram, Haryana, India (On-Site)
8 Months ago
Synechron - Senior Performance Test Engineer

Synechron

Bengaluru, Karnataka, India (On-Site)
2 Weeks ago
Bazaar Voice - Marketing Operations Application Specialist - Marketo

Bazaar Voice

Bengaluru, Karnataka, India (Hybrid)
2 Months ago
Yahoo - Sr Software Engineer - Backend

Yahoo

India (Hybrid)
1 Week ago
Morning Star - Senior Product Consultant

Morning Star

New Delhi, Delhi, India (Hybrid)
6 Days ago
Qualcomm - Graphics Performance Modelling Staff Engineer

Qualcomm

Bengaluru, Karnataka, India (On-Site)
1 Week ago
PhonePe - Area Sales Manager

PhonePe

Dehradun, Uttarakhand, India (On-Site)
1 Month ago
Monks - Full Stack Developer

Monks

Noida, Uttar Pradesh, India (On-Site)
8 Months ago
Qualcomm - Senior Lead/Staff RTL Design Engineer

Qualcomm

Noida, Uttar Pradesh, India (On-Site)
4 Weeks ago
Capgemini - Delivery Manager

Capgemini

Hyderabad, Telangana, India (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

Quality Assurance Jobs

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

About The Company

Bengaluru, Karnataka, India (Hybrid)

Bengaluru, Karnataka, India (Remote)

Sydney, New South Wales, Australia (On-Site)

United States (Remote)

Bengaluru, Karnataka, India (On-Site)

Jakarta, Jakarta, Indonesia (On-Site)

New York, United States (Remote)

Bengaluru, Karnataka, India (Hybrid)

View All Jobs

Get notified when new jobs are added by sitetracker

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug