Senior Formalities and Industrial Relation
Job Summary
Job Description
This role focuses on managing industrial relations and compliance with labor laws and regulations. You will work closely with internal teams and external stakeholders to ensure a conducive employee experience through clear and compliant HR policies and processes. Responsibilities include creating, reviewing, and revising HR policies, owning Employee Relations activities like investigations and audits, and conducting labor compliance training. You will roll out these activities across operating offices and resolve sensitive employee issues. Key duties involve building relationships with stakeholders, drafting legal employment documentation, managing employee formalities such as work permits and BPJS registration, and handling government reporting. You will also resolve complex employee relations issues, initiate and maintain employment-related compliance, and enhance knowledge on industrial relations.
Must have:
- Bachelor’s Degree in Law, Human Resources, or related field
- Minimum 5 years experience in HR Compliance, Industrial Relations, or employee formalities
- Strong understanding of labor law and best practices
- Solid communication, listening, and problem-solving skills
- Excellent analytical skills
- Up-to-date knowledge of government regulations and labor laws
- Experience managing employment-related compliance
Good to have:
- Experience in managing employment-related compliance, including formalities processes (e.g., work permits, BPJS registration, expatriate documentation)
2 skills required
Job Details
About The Role
This role focuses on managing industrial relations and compliance with labor laws and regulations. You’ll work closely with both internal teams (People and Culture) and external stakeholders. You’ll ensure our our employee have a consistent, conducive, and cooperative GoTo experience through clear and compliant HR-owned policies and processes. Along with creating, reviewing, and revising our HR policies, you’ll get to own various Employee Relations activities, including the investigation & audit process and labor compliance training. With the People Business Partner community, you’ll roll out these Employee Relations activities to all our operating offices, and gracefully resolve sensitive employee issues.
What You Will Do
- Build constructive relationships between all stakeholders both internally (employees) and externally (government bodies, other industry bodies, and external parties)
- Draft and review all legal employment documentation (e.g., company policy, employment agreement, third-party agreement, warning letters, etc)
- Manage employee formalities processes, including work permits (RPTKA, IMTA, KITAS), expatriate documentation, BPJS registration, and employment-related reporting to government bodies
- Responsible for routine or mandatory reports to the government or regulators, and monthly reports to management
- Resolve complex employee relations issues and address grievances, including reviewing investigation reports and recommending disciplinary action based on IR guidelines and practices
- Initiate and maintain employment-related compliance, and communicate new policies to employees
- Enhance management and employee knowledge on industrial relations issues
- Review and revise Company Regulations/Peraturan Perusahaan (PP), wage reviews, and labor-related policies and procedures
- Manage end-to-end termination processes and develop strategies to minimize risks, offering support to managers during separations
What You Will Need
- Bachelor’s Degree in Law, Human Resources, or a related field
- Minimum 5 years of experience in HR Compliance, Industrial Relations, or managing employee formalities (including work permits, expatriate documentation, and regulatory reporting)
- Strong understanding of labor law and the best practices for implementation
- Team player with solid communication, listening, and problem-solving skills
- Excellent analytical skills with the ability to assess alternative solutions, identify weaknesses, and implement the best approach to issues
- Up-to-date knowledge of government regulations and labor laws
- Experience in managing employment-related compliance, including formalities processes (e.g., work permits, BPJS registration, expatriate documentation)
About The Team
Our key missions are to govern GoTo’s HR policies and processes, ensuring they’re compliant with our company, local, and regional guidelines, and ensure a safe, enjoyable, and conducive employee experience for our employee across all locations.
We’re a lean yet mighty team, as our work impacts every team within the company as a whole and combines legal, psychological, and business knowledge. We don’t create HR policies merely for the sake of ticking the task off a list. We craft them specifically with the intent to ensure employee satisfaction, protect their psychological and physical safety, and meet stipulated business requirements.
About GoTo Group
GoTo Group is the largest digital ecosystem in Indonesia with its mission to “Empower Progress’ by offering technological infrastructure and solutions for everyone to access and thrive in the digital economy. The GoTo ecosystem consists of on-demand transportation services, food and grocery delivery, logistics and fulfillment, as well as financial and payment services through the Gojek and GoTo Financial platforms.It is the first platform in Southeast Asia that hosts these crucial cases in a single ecosystem, capturing the majority of Indonesia’s vast consumer household.
About Gojek
Gojek is Southeast Asia’s leading on-demand platform and pioneer of the multi-service ecosystem with over 2.5 million driver partners across the regions offering a wide range of services such as transportation, food delivery, logistics and more. With its mission to create impact at scale, Gojek is committed to resolving consumer problems and raising standards of living by connecting consumers to the best providers of goods and services in the market.
About GoTo Financial
GoTo Financial accelerates financial inclusion through its leading financial services and merchants solutions. Its consumer services include GoPay and GoPayLater and serve businesses of all sizes through Midtrans, Moka, GoBiz Plus, GoBiz, and Selly. With its trusted and inclusive ecosystem of products, GoTo Financial is open to new growth opportunities and aims to empower everyone to Make It Happen, Make It Together, Make It Last.
GoTo and its business units, including Gojek and GoToFinancial ("GoTo") only post job opportunities on our official channels on our respective company websites and on LinkedIn. GoTo is not liable for any job postings or job offers that did not originate from us. You should conduct your own due diligence to prevent being victims of any fake job scams, if they did not originate from GoTo's official recruitment channels.
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About The Company
GoTo is the largest technology group in Indonesia, combining on-demand and financial services through the Gojek and GoTo Financial brands. It is the first platform in Southeast Asia to host these two essential use cases in one ecosystem, capturing a majority of Indonesian consumer household expenditure.
GoTo’s mission is to “Empower Progress” by offering an unparalleled selection of goods and services through a comprehensive merchant and partner network and promoting financial inclusion through its leading payments and financial services business.
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