Senior IT Support Specialist
Job Summary
Job Description
Kwalee seeks a Senior IT Support Specialist to provide expert technical support, manage end-user devices, design and deploy MDM solutions, handle software deployment and updates, and implement security protocols. Responsibilities include creating automation scripts (PowerShell, Bash, Python), resolving complex IT issues, collaborating with vendors, contributing to IT strategy, and recommending new technologies. The role requires expertise in Windows, macOS, iOS, and Android device management, and knowledge of endpoint security and cloud solutions. This is a permanent, on-site position in Leamington Spa.
Must have:
- Manage end-user devices
- Design & deploy MDM solutions
- Software deployment & updates
- Implement security protocols
- Create automation scripts
- Resolve complex IT issues
- Collaborate with vendors
- Contribute to IT strategy
Good to have:
- ITIL, CompTIA Security+, CISSP, MCSE certifications
Perks:
- Comprehensive medical cover
- Dental and optical care
- Life assurance
- Solid pension plan
- 25 days holiday
- Unlimited snacks and drinks
- On-site gym
- Free parking
- Electric charging stations
- Career growth opportunities
- Seasonal events
- Dog-friendly policy
8 skills required
Job Details
At Kwalee, we foster an environment where creativity and collaboration come together. Specialising in both the development and publishing of casual and hybrid casual games, we also bring our creative touch to publishing PC & Console titles, ensuring a diverse and exciting gaming portfolio.
By joining our talented team in Bangalore or Leamington Spa, you’ll be part of a space where ideas flow freely, innovation flourishes, and team spirit stays strong. We’ve found that when we’re all together, great things happen. With over 1 billion players already reached, your work will contribute to our shared mission of making the most fun games for the world's players.
Join the team!
As we continue to grow, we are now looking for a Senior IT Support Specialist to join our Technology team.
As a Senior IT Support Specialist, you will be responsible for providing expert technical support, ensuring device performance, and maintaining user satisfaction. You will work closely with IT, development, and security teams to ensure smooth operations and support business goals through innovative tech solutions.
This is a permanent role based in our Leamington Spa office, with five days per week on-site. Our daily in-office collaboration fuels creativity and innovation.
Responsibilities:
- Manage end-user devices (laptops, desktops, tablets, phones) to ensure performance and satisfaction.
- Design, deploy, and support MDM solutions for effective device management and security.
- Handle software deployment, configuration, and updates.
- Implement security protocols to safeguard devices and data.
- Conduct regular risk audits and updates to mitigate emerging threats.
- Create automation scripts (PowerShell, Bash, Python) to streamline IT processes on Windows and macOS.
- Enhance efficiency and service delivery through automation.
- Resolve complex IT issues and act as an escalation point for critical incidents.
- Collaborate with vendors to develop IT solutions.
- Contribute to IT strategy for improved efficiency and security.
- Recommend new technologies to support business growth.
- Maintain clear communication with stakeholders regarding system status and improvements.
Requirements:
- Degree in Computer Science, IT, or a related field (preferred).
- Relevant certifications (e.g., ITIL, CompTIA Security+, CISSP, MCSE) are a plus.
- Proven experience in end-user computing and security.
- Experience with MDM solutions (e.g., Intune, Kandji).
- Proficiency in managing Windows, macOS, iOS, and Android devices.
- Expertise in creating automation scripts using PowerShell, Bash, or Python.
- Knowledge of endpoint security tools (e.g., antivirus, encryption, patch management).
- Familiarity with cloud solutions (e.g., Microsoft 365, Azure AD, Google Workspace).
- Strong problem-solving and decision-making abilities.
- Excellent communication and interpersonal skills.
- Self-motivated, organised, and capable of managing multiple tasks efficiently.
- Passion for technology and continuous learning.
- Based in our Leamington Spa office with 5 days per week on-site.
Why Kwalee?
We believe in more than just a job—we’re committed to helping you thrive with a fantastic work-life balance and a range of great benefits! You’ll enjoy comprehensive medical cover, including dental and optical care, life assurance, and a solid pension plan. Plus, you’ll have 25 days of holiday to recharge, along with unlimited snacks and drinks to keep you energised throughout the day.
Enjoy the benefits of an on-site gym, free parking, and convenient electric charging stations. We provide state-of-the-art equipment and plenty of career growth opportunities to set you up for success. And to keep things lively, we host seasonal events, regular townhalls, and share exclusive Kwalee merch. With our dog-friendly policy and a vibrant office atmosphere, there’s always something fun going on!
Our Commitment to Diversity & Inclusion
At Kwalee, we take pride in being an equal opportunity employer, where we believe that diversity and inclusion are essential to driving creativity. We are committed to creating a safe, welcoming, and supportive environment where everyone can thrive.
Our culture is built on celebrating the diverse voices of our team members, fuelling innovation and strengthening our connection to our players. We are dedicated to advancing equity, diversity, and inclusion across all areas of life, including age, disability, gender identity, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation.
We recognise the importance of self-development, career progression, and well-being in retaining our talented team. At Kwalee, we celebrate individuality and encourage everyone to bring their authentic selves to work.
Similar Jobs
Next Level Business Services
Charlotte, North Carolina, United States (On-Site)
• 5 Months ago
Get notifed when new similar jobs are uploaded
Similar Skill Jobs
Reston, Virginia, United States (On-Site)
• 3 Months ago
ByteDance
Singapore (On-Site)
• 1 Day ago
NVIDIA
Santa Clara, California, United States (Hybrid)
• 2 Months ago
Get notifed when new similar jobs are uploaded
Jobs in Royal Leamington Spa, England, United Kingdom
PlayStation Global
Guildford, England, United Kingdom (On-Site)
• 5 Months ago
Bally's Interactive
Douglas, Scotland, United Kingdom (On-Site)
• 1 Month ago
Get notifed when new similar jobs are uploaded
Administrative Jobs
Nintendo
Redmond, Washington, United States (Hybrid)
• 9 Months ago
Tesla
Brandenburg, Germany (On-Site)
• 1 Month ago
AGS - American Gaming Systems
Nevada, United States (On-Site)
• 1 Week ago
Get notifed when new similar jobs are uploaded
About The Company
We make the most fun games for the world's players. Find us on your phone, PC and consoles. Thanks to our players, we've achieved one billion downloads with games like Draw It, Jetpack Jump, or Airport Security. Look out for exciting PC and console games like Space Chef, Wildmender, and Robobeat.
Find out more about our team, games, publishing and careers here: https://bit.ly/45qoGYx
Get notified when new jobs are added by Kwalee
