Senior IT Support Specialist
Job Summary
Job Description
The Senior IT Support Specialist will be responsible for managing the internal helpdesk, including software and hardware configuration, purchases, and repairs. This role involves managing licenses, SaaS access, budgeting, hardware purchases, supplier management, and ensuring the security of end-user devices. Additional responsibilities include managing MDM for company devices, auditing software and licenses, configuring SaaS management workflows, onboarding/offboarding employees, and creating IT support documentation. The role is based in the London headquarters and requires an independent, responsible individual who can make quick decisions.
Must have:
- Advanced user of Apple software and hardware
- Experience with Google Workspace services
- Experience with Atlassian software
- Independent and responsible
Perks:
- 25 days holiday
- 20 days fully remote working
- Regular company events and rewards
- Continuous Professional Development
- Private Medical Cover
- Life Assurance & Critical Illness Cover
- Health Cash Plan
- Dental Cover
- Family Forming Support
- Employee Assistance Program
- Cycle to Work Scheme
- Pension Plan
8 skills required
Job Details
Senior IT Support Specialist
Department: Engineering
Employment Type: Permanent - Full Time
Location: London, UK
Reporting To: Alex Kazeko
Description
Tripledot Studios is an award-winning, record breaking games studio with a team circa 400 people. Headquartered in London, we also have offices in Warsaw, Barcelona, Minsk, Jakarta, and Melbourne.
We specialise in Casual, Free to Play, Mobile games that delight millions of players every day.
We specialise in Casual, Free to Play, Mobile games that delight millions of players every day.
- Fastest Growing Business in Europe in 2022
- Tech Growth Business of the Year 2021 and 2023
- PocketGamer Best Mobile Developer 2023
- The Kings Award for International Enterprise 2024
Our guiding principle as a team is that when people love what they do, what they do will be loved by others.
Take a look at our games: iOS Store + Google Play
Take a look at our games: iOS Store + Google Play
Role Overview
We are seeking an independent Senior IT Support Specialist to join our London office. You will be working within an Apple device environment, with Google Workplace. Your role will be to act as the go to person in the London office (our headquarters) to support the organisation with anything related to IT Support.
Key Responsibilities
- Manage our internal helpdesk service for software & hardware configuration, hardware purchases and repair, licences, SaaS access etc
- Planning for the budgeting and purchase of hardware and licences, supplier management, control, and budget optimisation
- Managing MDM for company workstations and mobile devices
- Regularly audit software and licences
- Configuring and managing SaaS Management Automation Workflows
- Managing security of end-user devices, antivirus setup
- Onboarding and offboarding of employees
- Writing IT support documentation for employees
Skills, Knowledge & Expertise
- You are an advanced user of Apple software and hardware
- Experience with Google Workspace services, Atlassian software (Jira, Confluence), and Mobile Device Management
- Independent, responsible and able to make decisions quickly
- Discipline, attention to detail, organised, with good planning skills and time management
Working at Tripledot
- 25 days holiday: Enjoy 25 days of paid holiday, in addition to bank holidays to relax and refresh throughout the year.
- 20 days fully remote working: Work from anywhere in the world, 20 days of the year.
- Regular company events and rewards: Join in regular events and rewards that celebrate cultural events, our achievements and our team spirit. Recent highlights have been: Thames River Cruise, London Dungeon and Summer Parties in Regents Park.
- Continuous Professional Development: Propel your career with continuous opportunities for professional development.
- Private Medical Cover: Have peace of mind with private medical cover, ensuring your health is in good hands.
- Life Assurance & Critical Illness Cover: Financial protection for you and your loved ones.
- Health Cash Plan: Benefit from a health cash plan that contributes to your medical expenses.
- Dental Cover: Flash your best smile with our dental cover.
- Family Forming Support: Receive vital support on your family forming/ fertility journey with our support program [subject to policy]
- Employee Assistance Program: Anytime you need it, tap into confidential, caring support with our Employee Assistance Program, always here to lend an ear and a helping hand.
- Cycle to Work Scheme: Make the most of our Cycle to Work Scheme for a green and healthy commute.
- Pension Plan: Secure your future with our contributory pension plan.
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About The Company
At Tripledot Studios, we're all about creating games that players love. Our focus on data-driven design and player feedback ensures that our games are engaging, intuitive, and accessible to players of all skill levels. Join our team and help us continue to create top-performing mobile games that players love.
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