Senior IT Support Specialist

1 Month ago • 4-8 Years • Administrative

Job Summary

Job Description

Tripledot Studios seeks an independent Senior IT Support Specialist for their London office. This role involves managing the internal helpdesk, handling software/hardware, purchases, repairs, licenses, and SaaS access. Responsibilities include budgeting for hardware and licenses, supplier management, MDM for devices, software/license audits, SaaS automation workflows, end-user device security, employee onboarding/offboarding, and documentation. The ideal candidate is an advanced Apple user, experienced with Google Workspace, Atlassian software, and MDM. Strong organizational, planning, and decision-making skills are essential.
Must have:
  • Manage internal helpdesk
  • Hardware/software support
  • Budgeting and procurement
  • MDM experience
  • Advanced Apple & Google Workspace skills
  • Security management
  • Onboarding/offboarding
Perks:
  • 25 days holiday
  • 20 days fully remote working
  • Regular company events
  • Continuous Professional Development
  • Private Medical Cover
  • Life Assurance & Critical Illness Cover
  • Health Cash Plan
  • Dental Cover
  • Family Forming Support
  • Employee Assistance Program
  • Cycle to Work Scheme
  • Pension Plan

Job Details

Senior IT Support Specialist

Department: Engineering

Employment Type: Permanent - Full Time

Location: London, UK

Reporting To: Alex Kazeko



Description

Tripledot Studios is an award-winning, record breaking games studio with a team circa 400 people. Headquartered in London, we also have offices in Warsaw, Barcelona, Minsk, Jakarta, and Melbourne.

We specialise in Casual, Free to Play, Mobile games that delight millions of players every day.
  • Fastest Growing Business in Europe in 2022
  • Tech Growth Business of the Year 2021 and 2023
  • PocketGamer Best Mobile Developer 2023
  • The Kings Award for International Enterprise 2024
Our guiding principle as a team is that when people love what they do, what they do will be loved by others.

Take a look at our games: iOS Store + Google Play

Role Overview

We are seeking an independent Senior IT Support Specialist to join our London office. You will be working within an Apple device environment, with Google Workplace. Your role will be to act as the go to person in the London office (our headquarters) to support the organisation with anything related to IT Support.


Key Responsibilities

  • Manage our internal helpdesk service for software & hardware configuration, hardware purchases and repair, licences, SaaS access etc
  • Planning for the budgeting and purchase of hardware and licences, supplier management, control, and budget optimisation
  • Managing MDM for company workstations and mobile devices
  • Regularly audit software and licences
  • Configuring and managing SaaS Management Automation Workflows
  • Managing security of end-user devices, antivirus setup
  • Onboarding and offboarding of employees
  • Writing IT support documentation for employees

Skills, Knowledge & Expertise

  • You are an advanced user of Apple software and hardware
  • Experience with Google Workspace services, Atlassian software (Jira, Confluence), and Mobile Device Management
  • Independent, responsible and able to make decisions quickly
  • Discipline, attention to detail, organised, with good planning skills and time management

Working at Tripledot

  • 25 days holiday: Enjoy 25 days of paid holiday, in addition to bank holidays to relax and refresh throughout the year.
  • 20 days fully remote working: Work from anywhere in the world, 20 days of the year.
  • Regular company events and rewards: Join in regular events and rewards that celebrate cultural events, our achievements and our team spirit. Recent highlights have been: Thames River Cruise, London Dungeon and Summer Parties in Regents Park.
  • Continuous Professional Development: Propel your career with continuous opportunities for professional development.
  • Private Medical Cover: Have peace of mind with private medical cover, ensuring your health is in good hands.
  • Life Assurance & Critical Illness Cover: Financial protection for you and your loved ones.
  • Health Cash Plan: Benefit from a health cash plan that contributes to your medical expenses.
  • Dental Cover: Flash your best smile with our dental cover.
  • Family Forming Support: Receive vital support on your family forming/ fertility journey with our support program [subject to policy]
  • Employee Assistance Program: Anytime you need it, tap into confidential, caring support with our Employee Assistance Program, always here to lend an ear and a helping hand.
  • Cycle to Work Scheme: Make the most of our Cycle to Work Scheme for a green and healthy commute.
  • Pension Plan: Secure your future with our contributory pension plan.

Similar Jobs

SmileGate - Hybrid Cloud Strategy/Development Lead (CTO Division)

SmileGate

Seongnam-si, Gyeonggi-do, South Korea (On-Site)
3 Months ago
G5 Games - Narrative Director

G5 Games

Astana, Astana, Kazakhstan (Remote)
5 Months ago
Zoox - Senior Technical Program Manager, Configuration Management

Zoox

Foster City, California, United States (Hybrid)
5 Months ago
ION - Senior Technical Consultant – IT2

ION

Central Sulawesi, Indonesia (On-Site)
6 Months ago
Snail Games - Publishing Associate Producer

Snail Games

Beverly Hills, California, United States (On-Site)
1 Month ago
Nissan - ASESOR FT AIC

Nissan

Aguascalientes, Aguascalientes, Mexico (On-Site)
6 Months ago
Next Level Games - Senior IT Administrator

Next Level Games

British Columbia, Canada (On-Site)
2 Months ago
IGG - Personal Assistant (Bilingual)

IGG

Vancouver, British Columbia, Canada (On-Site)
5 Months ago
Definitive Healthcare - Salesforce CPQ Consultant

Definitive Healthcare

Bengaluru, Karnataka, India (On-Site)
4 Months ago
N-iX - Senior Salesforce Engineer

N-iX

Ukraine (Remote)
2 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Assystems - Product Owner H/F

Assystems

Lyon, Auvergne-Rhône-Alpes, France (On-Site)
5 Months ago
Social Discovery Group - Head of Product (Premium products)

Social Discovery Group

Malaysia (Remote)
4 Months ago
Dream Sports - Quality Assurance- Engineer

Dream Sports

Mumbai, Maharashtra, India (On-Site)
3 Months ago
Media Molecule - Senior Producer

Media Molecule

London, England, United Kingdom (On-Site)
1 Month ago
Thatgamecompany - Associate Producer, Content

Thatgamecompany

United States (Remote)
3 Months ago
Bungie - Contract Producer, Localization and Versioning

Bungie

United States (Hybrid)
1 Month ago
Vertigo Games - Senior Game Designer

Vertigo Games

Amsterdam, North Holland, Netherlands (Hybrid)
5 Months ago
Scopely - IT Support Specialist

Scopely

Canada (Remote)
1 Month ago
Playrix - Senior QA Engineer (Mobile)

Playrix

Ireland (Remote)
5 Months ago

Get notifed when new similar jobs are uploaded

Jobs in London, England, United Kingdom

Activision - Expert Level Designer - Single Player

Activision

London, England, United Kingdom (Hybrid)
4 Months ago
Nagarro - Principal Consultant, PO

Nagarro

United Kingdom (Remote)
5 Months ago
Maverick Games - Principal Engine Engineer

Maverick Games

Warwick, England, United Kingdom (On-Site)
3 Months ago
Cirrus Logic - Senior Software Engineer - Windows Device Drivers (SH-211)

Cirrus Logic

Edinburgh, Scotland, United Kingdom (Hybrid)
6 Months ago
Frontier Developments - Graduate UI Designer

Frontier Developments

Cambridge, England, United Kingdom (Hybrid)
5 Months ago
Playtech - Dev Ops Engineer

Playtech

London, England, United Kingdom (On-Site)
4 Months ago
Tesla - Customer Experience Specialist, Vehicle Handover

Tesla

London, England, United Kingdom (On-Site)
2 Months ago
Double Eleven - Senior Producer

Double Eleven

Middlesbrough, England, United Kingdom (Hybrid)
1 Month ago
Kwalee - Machine Learning Engineer

Kwalee

Royal Leamington Spa, England, United Kingdom (On-Site)
1 Month ago
Lighthouse Games - VFX Artist

Lighthouse Games

England, United Kingdom (Hybrid)
2 Months ago

Get notifed when new similar jobs are uploaded

Administrative Jobs

ION - Senior Linux Systems Administrator - Somerset, NJ

ION

Clifton, New Jersey, United States (Hybrid)
6 Months ago
Netflix - EMEA Payroll Supervisor

Netflix

Manila, Metro Manila, Philippines (On-Site)
2 Months ago
SKYDANCE - Mid Systems Administrator

SKYDANCE

Madrid, Community Of Madrid, Spain (Hybrid)
2 Months ago
SKYDANCE - Information Technology Internship (Summer 2025)

SKYDANCE

Santa Monica, California, United States (Hybrid)
1 Month ago
Logitech - (French Speaking) Technical Support Representative, Enterprise & Video Collaboration

Logitech

Cork, County Cork, Ireland (On-Site)
6 Months ago
Electronic Arts - Workday Architect

Electronic Arts

Redwood City, California, United States (On-Site)
1 Month ago
N-iX - Senior SAP ABAP Engineer

N-iX

Ukraine (Hybrid)
2 Months ago
Techland - IT Administrator

Techland

Warsaw, Masovian Voivodeship, Poland (On-Site)
1 Month ago
Sporty Group - Database Administrator - MySQL Specialist

Sporty Group

(Remote)
1 Month ago

Get notifed when new similar jobs are uploaded

About The Company

Recently named "The fastest growing company in Europe" by the Financial Times, Tripledot is one of the largest mobile gaming companies in the world, entertaining over hundreds of millions of people around the world.  

Forged by seasoned industry veterans from King, Facebook and Product Madness, our goal is to create the highest quality games for everyone to enjoy.  With the belief that amazing games are created by amazing teams, Tripledot brings the best-of-the-best together.  Currently our team consists of 500 people in offices in London, Warsaw, Barcelona and Jakarta.

London, England, United Kingdom (Hybrid)

London, England, United Kingdom (Hybrid)

Warsaw, Masovian Voivodeship, Poland (On-Site)

London, England, United Kingdom (Hybrid)

London, England, United Kingdom (Hybrid)

Minsk, Minsk Region, Belarus (Hybrid)

Minsk, Minsk Region, Belarus (Hybrid)

Minsk, Minsk Region, Belarus (Hybrid)

London, England, United Kingdom (Hybrid)

Jakarta, Jakarta, Indonesia (Hybrid)

View All Jobs

Get notified when new jobs are added by Tripledot Studios

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug