Senior Manager, Research Operations (Disney Entertainment)

5 Hours ago • 8 Years +

About the job

SummaryBy Outscal

Must have:
  • 8+ years of media data analysis, research and project management experience
  • Expertise in project management software tooling e.g. JIRA, Smartsheet, Airtable
  • Experience in project management and operational / process design
  • Strong communication and project organization skills
  • Oriented towards advanced planning, organizing, directing and facilitation skills
  • High proficiency with Excel & PowerPoint
  • Excellent data interpreter and business communicator
Good to have:
  • Management Consulting media focus / intrapreneurial consultative problem-solving experience
  • MBA or Masters in Applied Analytics, Operational Management
Perks:
  • Bonus and/or long-term incentive units
  • Full range of medical, financial, and/or other benefits
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Job Summary:

Disney Entertainment’s Research, Insights and Analytics team fuels the art of storytelling through data and advanced analytics solutions. Harnessing first, second-, and third-party data to experiment and innovate, RIA helps drives decision-making for TWDC’s Entertainment Brands and Content, deeply studies the marketplace and competitive landscape, and supports driving monetization through advertising and distribution. RIA works with many teams across Disney, including but not limited to Networks & Distribution, Strategy, Creative, Finance, Marketing, Business Operations, Streaming, and PR – to deliver data insights that help inform and guide business decisions and strategy.

Job Summary:

The Sr. Manager, Research Operations will collaborate cross-team (for Research, Insights & Analytics) and cross-functionally with groups and stakeholders from business units across Disney Entertainment to lead and organize general administration of a portfolio of research projects, assist in managing departmental operations, and help elevate industry and strategic business insights for executive decision support.

The Sr. Manager, Research Operations will coordinate and support multi-disciplinary research teams to lead the startup and ongoing program / project management of ad hoc and recurring research initiatives and reporting. Lead design and implementation of strategic resource planning and analysis, including tracking of RIA research budgets and personnel time allocation, and manage consolidation of insights into executive deliverables, in support of Executive Vice President of RIA’s departmental planning and functioning. They will collaborate cross-functionally to cohere and synthesize business-oriented, research-driven insights for executive decision support.

Responsibilities:

  • Provide high level project management support to Research leads across Content, Consumer, and Marketplace Research

  • Assist in implementation of best practice program management processes, initiate and run project events (kickoffs, research collaboration meetings, workshops, socialization planning)

  • Own project documentation and records; review and communicate risks, issues, and progress to reach program / project deadlines to executive sponsors and stakeholders; act as primary project point of contact and ensure RIA project portfolio is actively socialized 

  • Define existing team processes and identify areas needing improvement. Introduces new business processes and produces documentation, tools, and training to support adoption.

  • Implements the tools required to collect and measure relevant data, identify key team performance indicators, and produce data-driven analyses of critical functions and capacity.

  • Introduces new business processes to the organization and produces documentation, tools, and training to support adoption.

  • Creates rubric and departmental process for assessing current research vendors and exploring / evaluating new vendors that are innovative in their approach to multiplatform insights

  • Creates narrative presentations for departmental operations (budget, goal planning, etc.)              

  • Strong analytical thinker capable of translating complex data outputs and entertainment and media distribution industry analysis, linkages, and trends into senior executive-ready insights

  • Draft executive memos and reports with authority, business purpose, and data-driven narrative, with deep understanding of our business models and outcomes

  • Monitor industry landscape research and news, supervise industry-focused analyst           

Basic Qualifications:

  • Minimum 8 years media data analysis, research and project management experience

  • Background in Entertainment, Measurement, Consumer Research in large, matrixed consumer product or services company or Management Consulting

  • Expertise in project management software tooling e.g. JIRA, Smartsheet, Airtable.

  • Must live within a commutable distance to 77 West 66th St., NY. Position requires someone onsite 4+ days a week.

  • Substantial experience in project management and operational / process design

  • Strong communication and project organization skills with internal team and external stakeholders

  • Oriented towards advanced planning, organizing, directing and facilitation skills – resourceful and diplomatic

  • High proficiency with Excel & PowerPoint

  • Excellent data interpreter and business communicator with accuracy, persuasion, and polish (both verbally and in written / visual materials intended for distribution)

  • Highly organized, strong facilitation and soft influence skills with senior level colleagues

Preferred Qualifications:

Management Consulting media focus / intrapreneurial consultative problem-solving experience

Required Education:

Bachelor’s Degree

Preferred Education:

MBA or Masters in Applied Analytics, Operational Management


The hiring range for this position in New York, NY is $124,900 to $167,500 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.
View Full Job Description
$124.9K - $167.5K/yr (Outscal est.)
$146.2K/yr avg.
New York, New York, United States

About The Company

From classic animated features and exhilarating theme park attractions to cutting edge sports coverage, and the hottest shows on television, The Walt Disney Company has been making magic since 1923, creating unforgettable stories that connect with audiences around the world. And we’re just getting started!

The key to our success…. The Cast, Crew, Imagineers and Employees who honor Disney’s rich legacy by stretching the bounds of imagination to create the never-before-seen, bringing unparalleled entertainment experiences to people of all ages. Begin a career that delivers unparalleled creative content and experiences to audiences around the world and just imagine the stories you could be part of…

What is #LifeAtDisney like? It’s a series of magical moments with cast members and employees developing and telling our stories in the most innovative ways. Whether it’s a day spent as a Disney VoluntEAR, or celebrating the release of a new interactive experience, retail product or movie, our days are filled with the knowledge that we are creating entertainment experiences the whole family can enjoy. Follow @DisneyCareers on Facebook, Twitter and Instagram for a peek behind-the-curtain, and discover how you could connect to a world of stories with Disney!

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