Senior Program Manager, Account & Identity

2 Months ago • 5 Years + • Product Management • $149,900 PA - $224,900 PA

Job Summary

Job Description

The Senior Program Manager, Account & Identity at PlayStation's Global Program Management Office drives delivery of impactful program solutions worldwide, focusing on PlayStation Core Accounts, Security/Fraud/Privacy, Identity, and Sony Accounts. This role involves managing programs from inception to deployment, collaborating with a global cross-functional team (product engineering, product management, business operations, marketing, consumer support, legal, and finance). Responsibilities include developing comprehensive program plans, managing dependencies, mitigating risks, ensuring product readiness, and delivering executive-level reports. The ideal candidate will possess strong leadership, communication, and problem-solving skills, coupled with experience in software development and Agile methodologies.
Must have:
  • 5+ years program management experience in software development
  • Experience managing complex programs with cross-functional teams
  • Proven ability to manage schedules, budgets, risks, and dependencies
  • Excellent communication and leadership skills
  • Proficiency with Agile frameworks (Scrum, Kanban)
  • Experience creating executive-level reports
Good to have:
  • Experience with globally distributed teams
  • Experience in high-transaction network services or gaming industry
  • Domain expertise in accounts platform, trust & safety, or mobile/web development
  • Understanding of Japanese language and culture
Perks:
  • Medical, dental, vision insurance
  • Matching 401(k)
  • Paid time off
  • Wellness program
  • Employee discounts on Sony products
  • Bonus package (potential)

Job Details

Why PlayStation?

PlayStation isn’t just the Best Place to Play — it’s also the Best Place to Work. Today, we’re recognized as a global leader in entertainment producing The PlayStation family of products and services including PlayStation®5, PlayStation®4, PlayStation®VR, PlayStation®Plus, acclaimed PlayStation software titles from PlayStation Studios, and more.

PlayStation also strives to create an inclusive environment that empowers employees and embraces diversity. We welcome and encourage everyone who has a passion and curiosity for innovation, technology, and play to explore our open positions and join our growing global team.

The PlayStation brand falls under Sony Interactive Entertainment, a wholly-owned subsidiary of Sony Corporation.

Senior Program Manager, Account & Identity

San Diego, CA

About The Role:

PlayStation Global Program Management Office drives delivery of highly impactful program solutions worldwide. We are looking for a highly qualified candidate to focus on PlayStation Core Accounts, Security/Fraud/Privacy, Identity and Sony Accounts. This role will be responsible for driving programs and projects from inception through deployment over a worldwide scale. The candidate will successfully partner with a globally distributed cross-functional team (product engineering, product management, business operations, marketing, consumer support, legal, finance) to ensure product and operational readiness for market delivery.

You will bring your expertise to deliver complex programs by demonstrating excellent planning, execution, partner, risk and dependency management skills. You will be hands on to tackle challenges, an advocate and the biggest supporter for the program organization.

What You'll Do:

  • Own and drive end-to-end delivery of multiple strategic and complex cross-regional, cross-functional initiatives with multi-level dependencies.

  • Collaborate with cross-functional teams to develop full program plans including timelines, dependencies, risk factors, success criteria, and outcomes, while keeping them energized and focused on delivering priority programs

  • Partner closely with Product Management and Senior Leadership to drive programs strategically 

  • Understand strategy, objectives, priority and goals to translate into tactical execution plans

  • Identify, understand, visualize and manage upstream/downstream dependencies

  • Anticipate and remove obstacles proactively and effectively

  • Ensure clear communication for status reporting, issues and challenges to leadership, relevant partners, and team members

  • Lead continuous improvement efforts to optimize productivity and processes for the organization

  • Bring clarity, calm and process to ambiguous, stressful and/or sophisticated situations

  • Build a strong cohesive program team and create a fun and collaborative environment that cultivates creativity, innovation, learning and inclusivity

  • Drive software development programs that involve integrating server and client engineering work from inception to delivery to internal / external customers 

Basic Qualifications:

  • 5+ years of program management experience with software development and delivery at scale

  • Bachelor’s degree, technical education and/or work experience in technical domain

  • Consistent track record of managing schedules, scope, budgets, dependency, issues/risks, communications, quality/testing plans, and release plans of complex programs 

  • Shown technical proficiency and an ability to understand technology, designs, challenges and risks

  • Proven understanding of Software Development Lifecycle, Design/System Thinking, Agile frameworks, preferably Scrum and Kanban, and Program Management Methodologies to implement the right practice for the programs

  • Experience in leading complex, business-critical programs with dependencies across multiple teams to include Product Management, User Experience, Legal, Marketing and other business teams

  • Experience creating and delivering executive-level summary reports and presentations

  • Excellent listening, written, and verbal communication skills across all levels

  • Strong decision-making skill, conflict resolution and navigating through the organization

  • Experience in initiating and driving process improvements

  • Experience with collaboration tools (Jira, Confluence, Trello, Google Drive, and Microsoft Teams, etc)

Preferred Qualifications:

  • Experience working with globally distributed teams and multicultural working environments

  • Experience in a high transaction network based services, video gaming industry or social media

  • Domain expertise in one or more of the following areas: video gaming, accounts platform, trust & safety, account management, process implementation, mobile, and/or web development

  • Understanding of Japanese language and culture

#LI-LF1

 Please refer to our Candidate Privacy Notice for more information about how we process your personal information, and your data protection rights.

 

At SIE, we consider several factors when setting each role’s base pay range, including the competitive benchmarking data for the market and geographic location.

Please note that the base pay range may vary in line with our hybrid working policy and individual base pay will be determined based on job-related factors which may include knowledge, skills, experience, and location. 

In addition, this role
is eligible for SIE’s top-tier benefits package that includes medical, dental, vision, matching 401(k), paid time off, wellness program and coveted employee discounts for Sony products. This role also may be eligible for a bonus package. Click here to learn more.

 

The estimated base pay range for this role is listed below.

$149,900 - $224,900 USD

Equal Opportunity Statement:

Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category.

We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond. 

PlayStation is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.

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About The Company

Want to take your career to the next level? Search open job vacancies at any of the Sony Interactive sites by visiting playstation.com/careers/


Sony Interactive Entertainment pushes the boundaries of entertainment and innovation, starting from the launch of the original PlayStation in Japan in 1994. Today, we continue to deliver innovative and thrilling experiences to a global audience through our PlayStation line of products and services that include generation-defining hardware, pioneering network services, and award-winning games. Headquartered in San Mateo, California, with global functions in California, London, and Tokyo, and game development studios around the world as part of PlayStation Studios, we believe that the power of play is borderless. Sony Interactive Entertainment is a wholly owned subsidiary of Sony Group Corporation.  


For more information about our company, please visit SonyInteractive.com. For more information about PlayStation products, please visit PlayStation.com.

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