Senior Quality Engineer, Fleet Maintenance
Job Summary
Job Description
Zoox is seeking an enthusiastic and quality-driven Senior Quality Engineer for its Fleet Maintenance team. The primary goal is to ensure Zoox's products and services meet defined standards, specifications, and customer expectations. This role involves collaborating with quality, manufacturing, engineering, and fleet operations to verify products in service align with design specifications, functionality, and documentation. The successful candidate will proactively communicate customer feedback, act as a liaison for issue resolution, develop quality metrics, support software/hardware update verification, lead vehicle release processes, and evaluate/monitor maintenance operations against quality standards. Responsibilities also include leading process improvement initiatives to enhance serviceability and reduce operational downtime.
Must have:
- Communicate customer feedback and drive corrective actions.
- Develop and maintain fleet quality health metrics.
- Support verification of fleet's hardware/software updates.
- Lead vehicle release process.
- Evaluate and monitor maintenance operations.
- Lead process improvement initiatives.
- B.S. degree in Mechanical or Electrical Engineering or related field.
- Seven (7) plus years of experience in a manufacturing environment (preferably automotive).
- Thorough knowledge of QMS and quality control fundamentals.
- In-depth understanding of 8D and problem-solving techniques.
- Strong planning, organizational, analytical, negotiation, interpersonal, decision-making, oral, and written communication skills.
Good to have:
- Previous experience in SAP and/or JIRA system.
- Comfortable dealing with customer quality issues requiring structured problem-solving and effective communication.
Perks:
- Paid time off (sick leave, vacation, bereavement)
- Unpaid time off
- Zoox Stock Appreciation Rights
- Amazon RSUs
- Health insurance
- Long-term care insurance
- Long-term and short-term disability insurance
- Life insurance
6 skills required
Job Details
The Quality Engineer, Fleet Support will report to the Sr. Manager of Vehicle Quality and Corporate Quality and have the final goal to ensure that Zoox’s products and services provide a high level of quality that meets the defined standards and specifications and, in the end, the customer expectations. We are now looking for someone enthusiastic, innovative, quality-driven, a self-starter, and willing to take on the challenges of working with us as an exceptional quality engineer to help us increase the quality of our products.
You will be working with quality, manufacturing, engineering, and fleet operations to ensure the products in service are meeting design specifications, functionality, customer expectations, and required documentation. The successful candidate must have the ability to meet tight deadlines, have strong interpersonal and communication skills, be detail-oriented, and be able to work independently.
In this role, you will:
- Communicate customer feedback proactively to relevant Zoox functions; Be the main point of contact between Engineering, Manufacturing and Supplier Quality to drive containment and corrective action/clean point implementation into production on issues found during Fleet Operations.
- Develop and maintain Fleet Quality Health metrics and track progress RCA of HW/SW failures, working closely with Field Quality, Reliability, Engineering, and Software function groups.
- Support verification of fleet’s HW/SW updates following inspection standards, conducting vehicle static/dynamic testing/audit to ensure compliance.
- Lead vehicle release process by ensuring required testing, verification, and documentation are meeting product quality and legal requirements.
- Evaluate and monitor maintenance and repair operations against company-defined quality standards. Collaborate with Engineering and Fleet Operation teams to enhance service protocols, reduce service errors, and minimize downtime
- Lead process improvement initiatives to reduce repair turnaround time, enhance serviceability, and optimize operational efficiency.
Qualifications
- Must be willing and able to travel 40%-50% between Zoox service locations.
- B.S. degree in Mechanical or Electrical Engineering or a related field, seven (7) plus experience in a manufacturing environment, preferably automotive, or an equivalent combination of education and experience.
- Industry background and/or experience in; automotive, aviation, contract manufacturing, customer management
- Thorough knowledge of QMS, quality control fundamentals, in-depth understanding of 8D and problem-solving techniques
- Strong planning, organizational, analytical, negotiation, interpersonal, decision-making, oral and written communication skills
Bonus Qualifications
- Previous experience in SAP and/or JIRA system
- Comfortable dealing with customer quality issues that require structured problem-solving and effective communication skills.
$178,000 - $246,000 a year
Base Salary Range
There are three major components to compensation for this position: salary, Amazon Restricted Stock Units (RSUs), and Zoox Stock Appreciation Rights. A sign-on bonus may be offered as part of the compensation package. The listed range applies only to the base salary. Compensation will vary based on geographic location and level. Leveling, as well as positioning within a level, is determined by a range of factors, including, but not limited to, a candidate's relevant years of experience, domain knowledge, and interview performance. The salary range listed in this posting is representative of the range of levels Zoox is considering for this position.
Zoox also offers a comprehensive package of benefits, including paid time off (e.g. sick leave, vacation, bereavement), unpaid time off, Zoox Stock Appreciation Rights, Amazon RSUs, health insurance, long-term care insurance, long-term and short-term disability insurance, and life insurance.
About Zoox
Zoox is developing the first ground-up, fully autonomous vehicle fleet and the supporting ecosystem required to bring this technology to market. Sitting at the intersection of robotics, machine learning, and design, Zoox aims to provide the next generation of mobility-as-a-service in urban environments. We’re looking for top talent that shares our passion and wants to be part of a fast-moving and highly execution-oriented team.
Accommodations
If you need an accommodation to participate in the application or interview process please reach out to accommodations@zoox.com or your assigned recruiter.
A Final Note:
You do not need to match every listed expectation to apply for this position. Here at Zoox, we know that diverse perspectives foster the innovation we need to be successful, and we are committed to building a team that encompasses a variety of backgrounds, experiences, and skills.
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About The Company
Zoox is transforming mobility-as-a-service by developing a fully autonomous, purpose-built fleet designed for AI to drive and humans to enjoy.
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