Service Advisor - Søborg

1 Month ago • All levels • Operations

Job Summary

Job Description

Tesla seeks a Service Advisor in Søborg, Denmark to manage customer service from initial contact to vehicle return. Responsibilities include scheduling appointments, providing updates via digital and in-person channels, educating customers on products and the Tesla app, maintaining a clean customer area, managing the service fleet, facilitating test drives, handling unscheduled appointments, performing basic diagnostics, and collaborating with technicians. The ideal candidate is energetic, organized, and passionate about the Tesla brand, with excellent communication and problem-solving skills. Experience in a customer-facing role, preferably in a technical or automotive environment, is preferred.
Must have:
  • Excellent customer service skills
  • Strong communication (written & verbal)
  • Technical aptitude or automotive experience
  • Proactive problem-solving skills
  • Organized and detail-oriented
  • Proficient in MS Office & digital tools
  • Valid driver's license and clean record
  • Fluent in English and local language

Job Details

What to Expect

At Tesla, our Service Advisors consistently coordinate a seamless experience for customers servicing their vehicles. They constitute Tesla’s front line and are our brand ambassadors, supporting our mission to accelerate the world’s transition to sustainable energy.

As a Service Advisor, you will support customers from the moment they walk through our door or schedule a service visit to returning their vehicle, managing communication across physical and digital platforms. We’ve created one of the most innovative vehicles ever made, and you will help ensure an equally innovative service experience.

To succeed at Tesla, you must be energetic, highly organized, and smart working. You should have a passion for the brand and the ability to create exceptional customer experiences. 

What You’ll Do
  • Confidently communicate with customers as a Tesla ambassador through digital channels, and face-to-face to provide: Scheduling/status updates, waiter updates, and payment requirements
  • Educate customers on Product, Tesla App, and answer any questions using customer friendly language
  • Maintain a tidy, representable customer facing area (customer lounge, service entrance), and organize the parking lot
  • Manage the service fleet, performing damage audits, flagging service requirements, and car cleaning
  • Facilitate test drives in service, being an ambassador for new products and support in generating additional sales
  • Manage arrival of unscheduled appointments and any surprises on site – ensuring smooth operations of the workshop
  • Maintain a good understanding of Tesla’s products and service operations to perform basic, visual diagnostics and accurately record repair orders into systems
  • Partner closely with internal teams (e.g. technicians) to guarantee customers' cars are serviced efficiently and seamlessly
What You’ll Bring
  • Relevant experience in a customer facing role delivering excellent service, preferably from a technical or automotive environment 
  • Thrive in a fast-paced, ever-changing environment with multiple priorities while maintaining attention to detail 
  • Excellent communication skills and ability to establish and maintain strong working relationships with both internal stakeholders and customers 
  • Ability to excel in a team-based environment and achieve common goals 
  • Excellent problem-solving skills, and strong ability to take initiative and be proactive
  • Digitally savvy – ability to adopt and adapt quickly to new technology and systems
  • Good knowledge of MS Office
  • Able to communicate, read, and write effectively in the English language, and local language 
  • Must have and continue to maintain a valid driving license and safe driving record

Similar Jobs

Madison Logic - Sr. Backend Engineer

Madison Logic

Pune, Maharashtra, India (On-Site)
5 Months ago
CloudHire - Fulfillment Operations Analyst

CloudHire

Philippines (Remote)
4 Months ago
WebFX - Jr. Digital Project Specialist

WebFX

Harrisburg, Pennsylvania, United States (On-Site)
4 Months ago
Spin Master - Junior Account Manager

Spin Master

Mexico City, Mexico City, Mexico (On-Site)
1 Month ago
Canva - Staff Data Scientist – Analytics Prototyping and Development, Remote across ANZ

Canva

Sydney, New South Wales, Australia (Remote)
2 Months ago
ComeOn Group - Danish speaking Customer Experience Agent

ComeOn Group

St. Julian's, Malta (Hybrid)
1 Month ago
The Mill Adventure - Technical Support Specialist

The Mill Adventure

St. Julian's, Malta (Remote)
1 Month ago
Avalara - Go Live Analyst

Avalara

Mumbai, Maharashtra, India (Hybrid)
5 Months ago
LeoVegas - Customer Experience Advisor - Danish Market

LeoVegas

Newcastle Upon Tyne, England, United Kingdom (On-Site)
4 Months ago
Limelight Lab Grown Diamonds - Head of Production

Limelight Lab Grown Diamonds

Mumbai, Maharashtra, India (On-Site)
5 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Captions - Product Marketing Lead

Captions

San Francisco, California, United States (On-Site)
4 Months ago
Eaton - Engineer-DataManagement

Eaton

Puducherry, Puducherry, India (On-Site)
5 Months ago
PTW - Brazilian Portuguese LQA - Game Tester

PTW

Braga, Braga, Portugal (On-Site)
1 Month ago
Trek - Assembly Technician

Trek

Carneys Point Township, New Jersey, United States (On-Site)
1 Month ago
Ubisoft - Comptable Client (F/H/NB)

Ubisoft

Saint-Mandé, Île-de-France, France (On-Site)
1 Month ago
Interactive Brokers - Market Data Operations Analyst

Interactive Brokers

Mumbai, Maharashtra, India (Hybrid)
4 Months ago
Saviynt - Senior Principal Software Engineer - Privileged Access Management (PAM)

Saviynt

El Segundo, California, United States (Hybrid)
4 Months ago
Virtuos - Lead Level Artist

Virtuos

China (On-Site)
4 Months ago
Aristocrat Gaming - Senior Product Manager - Casino

Aristocrat Gaming

London, England, United Kingdom (Hybrid)
5 Months ago
Maersk Careers - Account Receivable Analyst

Maersk Careers

Mexico City, Mexico City, Mexico (On-Site)
4 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Søborg, Denmark

Trackman - Electronics Mechanic/Technician

Trackman

Denmark (On-Site)
1 Month ago
Raw power games - Senior Technical UI Designer

Raw power games

Copenhagen, Denmark (Hybrid)
1 Month ago
Mozilla - Staff Machine Learning Engineer, Gen AI

Mozilla

Denmark (Remote)
4 Months ago
SYBO - Lead Product Manager (Subway Surfers)

SYBO

Copenhagen, Denmark (Hybrid)
4 Months ago
Microsoft - Commercial Executive

Microsoft

Capital Region Of Denmark, Denmark (Hybrid)
1 Month ago
Ghost Ship Games - Senior Game Programmer

Ghost Ship Games

Copenhagen, Denmark (Hybrid)
2 Months ago
PwC - Er du det nye team lead i vores kompetencecenter for revision?

PwC

Aarhus, Denmark (On-Site)
2 Months ago
Illuvium - Game UX/UI Designer

Illuvium

Copenhagen, Denmark (Remote)
3 Months ago

Get notifed when new similar jobs are uploaded

Operations Jobs

Canva - Global Equity Operations Lead

Canva

San Francisco, California, United States (Remote)
2 Months ago
Rank group - Food & Beverage Team Leader

Rank group

Walsall, England, United Kingdom (On-Site)
3 Months ago
Blinkhealth - Senior Manager/Director, Strategic Operations (Operational Excellence)

Blinkhealth

St. Louis, Missouri, United States (Hybrid)
2 Months ago
Hawk Eye Innovations - Match Operations Assistant, VAR - Bulgaria, Kardzhali - Freelance

Hawk Eye Innovations

Kardzali, Kardzhali Province, Bulgaria (On-Site)
1 Month ago
Bally's Interactive - Risk & Fraud Analyst

Bally's Interactive

Jersey City, New Jersey, United States (On-Site)
1 Month ago
DraftKings - Strategic Communications Initiatives Senior Associate

DraftKings

United States (Remote)
1 Month ago
Riot Games - Senior Technical Program Manager - Live Operations

Riot Games

Dublin, County Dublin, Ireland (On-Site)
3 Months ago
Nasdaq - Senior Customer Support/Operations Analyst

Nasdaq

Moncayo, Chihuahua, Mexico (On-Site)
4 Months ago
Netflix - Production Operations Manager

Netflix

Singapore, Singapore (On-Site)
2 Months ago
Sphere Entertainment Co - Manager Food & Merchandise Operations

Sphere Entertainment Co

Las Vegas, Nevada, United States (On-Site)
2 Months ago

Get notifed when new similar jobs are uploaded

About The Company

Tesla is an internet company. Follow us to receive our company updates and job postings.

Kalsdorf Bei Graz, Styria, Austria (On-Site)

North Holland, Netherlands (On-Site)

İstanbul, Türkiye (On-Site)

Brandenburg, Germany (On-Site)

Huddinge, Stockholm County, Sweden (On-Site)

Rhineland-Palatinate, Germany (On-Site)

London, England, United Kingdom (On-Site)

View All Jobs

Get notified when new jobs are added by Tesla

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug