Service Desk Engineer
Job Summary
Job Description
- 5+ years IT experience
- VDI administration & Troubleshooting
- Active Directory administration including GPO
- Understanding of control principles
- Release, Change Management, etc
- ITIL methodologies
- Microsoft Office Suite 2016/2019/365
- Understanding of build & client distribution architectures (SCCM)
- Excellent communication skills
- Excellent triage/problem diagnosis skills
- Excellent analytical troubleshooting skills and attention to detail
- Ability to quickly assess situations and adapt accordingly
- Able to multitask and prioritise well
- Effective time management
- Energetic, enthusiastic and well organised
- Must be a self-starter
- Awareness of the role of IT in the business
- ITIL Service Management Foundation
- University Degree (or equivalent)
- PowerShell scripting or other scripting languages
- VMWare Horizon
- Exchange 2016 user administration
- SCCM 2012+
- Incl Application/Package & Software Update creation & administration
- Halo ITSM
- Experience with automation & self-service
- Cloud experience
10 skills required
Job Details
The customer provides integrated front to back office services to investment managers and financial institutions and is authorised and regulated by the Financial Conduct Authority in the United Kingdom. Client's service offering encompasses the full asset management life cycle, including a portfolio management system, risk analysis, operations (trade processing, fund accounting and treasury services), compliance support and investor relations services.
Customer employs over 300 staff, with offices in London, Hong Kong, New York and the Channel Islands. It is led by a team of highly experienced finance professionals across multiple disciplines with a platform that is considered an industry leader in trading analytics, risk analysis and operational robustness.
This job opening represents an exciting opportunity to join a rapidly growing business with institutional backing and a proven track record in delivering a suite of financial services to a market-leading standard. The successful individual will be able to combine their industry experience with a vision for further development in a dynamic and supportive environment.
The Desktop support team based is primarily responsible for the maintenance and engineering of the firm's global desktop and VDI environment. The team is small and manages 1st-3rd line in a very fast paced environment, a willingness to take on every problem no matter how small or how big is essential
The client is undergoing a period of great technical transformation so a creative approach and long-term thinking will be key. Automation, scripting, cloud experience and genuine passion for technology is nice to have.
Responsibilities
MAIN DUTIES/RESPONSIBILITIES OF THE ROLE:
Administration of VMWare Horizon VDI environment
Active Directory & Exchange administration
Supporting VPN / Remote access systems
Provide direct support for the Desktop environment, client applications and hardware including: o Windows 10, Office 2010 /Office 2016, TCP/IP (DNS, DHCP etc) o In-house built Excel addins and applications o HP / Dell workstations, laptops, thin clients and printers
New user setup, hardware installation, permissions, application testing
Software setup, installation and documentation of support procedures
Proactive monitoring of environment and PCs using various tools
Contribute suggestions and ideas to the ongoing process of improvement and efficiency
Ensure that all user service requests are logged, processed, and monitored according to company procedures
Collaborate with IT counterparts to pro-actively obtain information regarding applications for problem solving or escalation
Skills
Must have
min 5 years' of experience in IT
TECHNICAL SKILLS:
VDI Administration & Troubleshooting
Active directory administration including GPO
Good understanding of control principles
Release, Change Management, etc
Used to working to best practice methodologies such as ITIL
Microsoft Office Suite 2016/2019/365.
Understanding of build and client distribution architectures (SCCM)
COMPETENCIES/OTHER REQUIREMENTS:
Excellent communications skills
Excellent triage/problem diagnosis skills
Excellent analytical troubleshooting skills and attention to detail
Ability to quickly assess situations and adapt accordingly
Able to multitask and prioritise well
Effective time management, to balance incident workload and non-incident projects and initiatives
Energetic, enthusiastic and well organised
Must be a self-starter who will work well in a busy team
Awareness of the role of IT in the business
Nice to have
ITIL Service Management Foundation
University Degree (or equivalent)
PowerShell scripting or other scripting languages
VMWare Horizon
Exchange 2016 user administration
SCCM 2012+
Incl Application/Package & Software Update creation & administration
Halo ITSM
Experience with automation & self-service
Cloud experience
Other
Languages
English: C2 Proficient
Seniority
Senior
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