As Service Preparation Supervisor in Hannover, you'll lead and inspire a team of technical experts and service advisors, ensuring top-notch service for Tesla customers. Responsibilities include managing team KPIs, optimizing service processes, conducting performance reviews, handling employee scheduling, and collaborating with various stakeholders. You'll drive service excellence, analyze customer service trends, and actively participate in talent acquisition and development. A strong leadership background in a service-based sector, excellent communication skills (German B2 and English), and organizational prowess are essential. Ideally, you will have experience in automotive or diagnostic technology, but are willing to learn.