Sr Event Services Manager

3 Days ago • 5 Years + • Events

Job Summary

Job Description

The Senior Event Services Manager at Walt Disney World is responsible for planning and executing large, complex conventions and events across various Disney properties. This includes managing contracts, logistics, and client relationships. The role requires collaboration with multiple internal teams and external clients. Responsibilities include budget management, vendor coordination, and ensuring exceptional guest experiences. The ideal candidate will have extensive experience in event planning, leadership, and a proven track record of success in a high-volume environment. They should be adept at problem-solving, multitasking, and client management, with a deep understanding of the Disney brand and its values.
Must have:
  • 5+ years event planning experience
  • 2+ years senior leadership experience
  • Experience with high-value clients
  • Excellent communication & collaboration skills
  • Budget management & financial savvy
  • Proactive problem-solving abilities
Good to have:
  • Walt Disney World knowledge
  • CMP certification
  • Experience with large convention spaces (500+ rooms)
  • Understanding of Entertainment line of business
  • Convention contract management expertise
Perks:
  • Health and savings benefits
  • Educational opportunities
  • Special Disney extras

Job Details

Job Summary:

About The Role & Team:

Are you interested in planning events at the most magical place on Earth? As a Senior Event Services Manager with the Walt Disney Company, you will prioritize and arrange all logistical aspects of large and complex conventions and events, from planning, Banquet Event Order preparation, to onsite execution. You will act as the primary point of contact for our convention clients, taking them through the event planning process and the onsite Walt Disney World experience. This is done throughout our Resorts, Convention Centers, Theme Parks, ESPN Wide World of Sports, Water Parks, and Disney Springs. Collaboration, organization, communication, multi-tasking, and guest service is vital, while customizing and selling Walt Disney World experiences.

You will gain a uniquely Disney learning experience by collaborating and multi-tasking with multiple partners. You will also help mentor and/or lead Cast and influence partners across the organization. Come be a part of this fabulous team!

If selected for this role, you will report to the Event Services Director.

This is a Full-Time position.

What You Will Do:

  • Work with high value Group and Convention clients to prioritize and implement their events across Walt Disney World Resorts and Parks; with a focus on long-term legacy clients and those with high level Disney relationships

  • Manage contracts, room blocks, food and beverage, audio visual, entertainment, theme park events, theme park tickets, transportation, and all logistics

  • Have financial savvy to forecast at a team level

  • Have a talent for developing partnerships and work with all team members in the organization, including mentoring and providing developmental opportunities for Event Services Managers, Event Services Coordinators, and Assistants

  • Ability to service internal and external clients in a collaborative manner with high level of complexity, responsible for being knowledgeable of all products and services at Walt Disney World

  • Creativity to approach problems across multiple teams in creative ways to achieve desired outcomes

  • Flexibility in scheduling is critical; Event Services is seven days a week, 24 hours a day dedication

Required Qualifications & Skills:

  • At least 5 years of experience event planning experience is needed, preferably in a resort environment; Convention Services or in other hospitality area  

  • At least 2 years of leadership experience at a Senior level

  • Hospitality experience in a group convention environment within the past two years

  • Proven track record working with Disney leaders or with C-suite level clients

  • Demonstrated experience to orchestrate events for groups with rooms and meetings across multiple resorts with numerous collaborators, for very sophisticated groups

  • Strategic understanding of the business objectives associated with different markets and what clients are trying to accomplish

  • Ability to proactively anticipate any potential group challenges and provide outstanding solutions tailored to the client

Preferred Qualifications:

  • Knowledge of Walt Disney World procedures and all convention resort function space and of all Theme Park venues

  • Experience conducting planning sessions and lead timelines for all operating areas and Clients

  • Proven understanding of Entertainment line of business

  • Knowledge of convention contract management and confirmed understanding of rooms and related line of business

  • Experience with large convention spaces: 500+ rooms/over 100,000 sq ft of meeting space, preferably in Tier 1 or Tier 2 markets

  • Multi-resort complex experience

  • Professional Industry Organization Membership

Preferred Education:

Bachelor’s Degree or equivalent

Certified Meeting Professional (CMP) Certification

Additional Information:

Benefits and Perks: Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities, and special extras that only Disney can provide. Learn more about our benefits and perks at

#DXMedia

#LI-TF1

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About The Company

From classic animated features and exhilarating theme park attractions to cutting edge sports coverage, and the hottest shows on television, The Walt Disney Company has been making magic since 1923, creating unforgettable stories that connect with audiences around the world. And we’re just getting started!

The key to our success…. The Cast, Crew, Imagineers and Employees who honor Disney’s rich legacy by stretching the bounds of imagination to create the never-before-seen, bringing unparalleled entertainment experiences to people of all ages. Begin a career that delivers unparalleled creative content and experiences to audiences around the world and just imagine the stories you could be part of…

What is #LifeAtDisney like? It’s a series of magical moments with cast members and employees developing and telling our stories in the most innovative ways. Whether it’s a day spent as a Disney VoluntEAR, or celebrating the release of a new interactive experience, retail product or movie, our days are filled with the knowledge that we are creating entertainment experiences the whole family can enjoy. Follow @DisneyCareers on Facebook, Twitter and Instagram for a peek behind-the-curtain, and discover how you could connect to a world of stories with Disney!

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