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Sr Manager Process Systems & Tools (R-20163)

Haryana, India (On-site)

Sr Manager Process Systems & Tools (R-20163)

2 Months ago • 5 Years + • Administrative • Undisclosed

About the job

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salesforce

cross-functional

Job Description

We are searching for a skilled SFDC Manager to lead the management and optimization of Salesforce process systems and tools. This role requires a strong background in Salesforce administration, process improvement, and team leadership. Responsibilities include: * **Salesforce Administration:** Collaborate with the ITS team to administer the Salesforce platform and ensure it aligns with business requirements. * **Process Optimization:** Identify, design, and implement process improvements within Salesforce to enhance efficiency and effectiveness. * **Tool Management:** Evaluate and manage third-party tools and integrations within the Salesforce ecosystem for seamless operation. * **Team Leadership:** Lead a team of SalesOps Analysts, providing mentorship and guidance to enhance their skills and performance. * **User Training and Support:** Work with the SFDC Training team to deliver training programs for Sales/end-users, ensuring they understand Salesforce functionalities and best practices. * **Data Management:** Manage the CRM database. Ensure data integrity and security within the Salesforce platform; manage data imports, exports, and data quality initiatives. Drive Account Creation, SFDC Quota Deployment, Data Cleansing, month/quarter end activities. Collaborate with the Operations team on Customer Segmentation, Territory Creation & analysis, account mapping and drive necessary activities in SFDC. * **Reporting and Analytics:** Create and maintain reports and dashboards to provide insights into sales performance and operational efficiency. * **Collaboration:** Work closely with cross-functional teams, including sales, marketing, and IT, to gather requirements and implement solutions. * **Project Management:** Lead Salesforce-related projects from conception through execution.

Must have:

5+ years of experience managing Salesforce
Salesforce Administrator and/or Developer certification
Strong understanding of Salesforce architecture, data models, and best practices
Experience with process mapping and improvement methodologies
Excellent analytical, problem-solving, and project management skills
Strong interpersonal and communication skills

Good to have:

Experience with process mapping and improvement methodologies (e.g., Lean, Six Sigma)
Knowledge of data management best practices

Job Summary: We are seeking an experienced SFDC Manager to lead the management, and optimization of Salesforce process systems and tools. The ideal candidate will have a strong background in Salesforce administration, process improvement, and team leadership.

Key Responsibilities:

Salesforce Administration: Work with ITS team to administrate Salesforce platform and ensure it meets business requirements.

Process Optimization: Identify, design, and implement process improvements within Salesforce to enhance efficiency and effectiveness.

Tool Management: Evaluate and manage third-party tools and integrations within the Salesforce ecosystem to ensure seamless operation.

Team Leadership: Lead a team of SalesOps Analyst provide mentorship and guidance to enhance their skills and performance.

User Training and Support: Work with SFDC Training team to deliver training programs for Sales / end-users, ensuring they understand Salesforce functionalities and best practices.

Data Management: CRM database management. Ensure data integrity and security within the Salesforce platform; manage data imports, exports, and data quality initiatives. Drive Account Creation, SFDC Quota Deployment, Data Cleansing, month/quarter end activities. Work with Operations team on Customer Segmentation, Territory Creation & analysis, account mapping and drive needful activities in SFDC.

Reporting and Analytics: Create and maintain reports and dashboards to provide insights into sales performance and operational efficiency.

Collaboration: Work closely with cross-functional teams, including sales, marketing, and IT, to gather requirements and implement solutions.

Project Management: Lead Salesforce-related projects from conception through execution

Qualifications:

Bachelor’s degree in Business, Information Technology, or a related field.

5+ years of experience managing Salesforce, with a focus on process systems and tools.

Salesforce Administrator and/or Developer certification is highly desirable.

Strong understanding of Salesforce architecture, data models, and best practices.

Experience with process mapping and improvement methodologies (e.g., Lean, Six Sigma) is a plus.

Excellent analytical, problem-solving, and project management skills.

Strong interpersonal and communication skills, with the ability to work collaboratively across teams.

Skills: