Sr. Software Systems Engineer

Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel. 

Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a more connected and seamless ecosystem as we power mobile apps, online travel sites, airline and hotel reservation networks, travel agent terminals, and scores of other solutions.

Simply put, we connect people with moments that matter.

Role and Responsibilities

• Review of scheduled discovery jobs that include observing trends, identifying and troubleshooting discovery related errors

• Aid to maintain CMDB that is without stale and orphan records and useful for ITSM processes (mostly change and incident)

• Work with internal teams to onboard new devices and applications and allowing them to be automatically discovered and registered in CMDB

• Develop discovery patterns to aid with the discovery process (creating new patterns for new device types or updating existing patterns to fetch additional data)

• Support various discovery methods such as OOB Discovery and Service Graph Connectors (e.g., Intune)

Must Have Skills:

• Understanding how IRE works and how records are created and updated in CMDB

• Past experience of getting new devices discovered and created in CMDB (e.g., what to do to discover a Windows/Linux server)

• Understanding of how IP-based and cloud discovery (AWS/GCP) works and the difference between REST-based discovery and IP-based discovery

• Knowledge of how to install new applications from the ServiceNow store, how to maintain them, how to install updates, how to resolve skipped changes, how to review release notes for new patches or family release

• Ability to work on your own with minimal supervision to complete assigned tasks

Nice To Have Skills:

• Knowledge of discovery protocols SSH, WMI, SNMP, GCP and AWS cloud discovery using patterns and/or Service Graph Connectors

• ServiceNow development (developing new patterns or custom applications, server-side scripting, being able to understand how things are working by looking at the code and not just documentation)

• Knowledge of how to build a new host in GCP/AWS, configure a MID server on it, connect it to the ServiceNow instance, and troubleshoot any issues along the way

We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as your application progresses.

Please note that only candidates who meet the minimum criteria for the role will proceed in the selection process.