Strategic Account Manager (R-16973)
Job Summary
Job Description
Dun & Bradstreet seeks a Strategic Account Manager to manage existing accounts, ensuring retention and exploring upselling opportunities. Responsibilities include periodic customer meetings, cross-selling D&B products, identifying market research opportunities, and ensuring timely renewals. Strong communication, sales, and account management skills are required.
Must have:
- Account Management
- Sales Experience
- Customer Retention
- Cross-selling
Good to have:
- Market Research
- ESG Reporting
- Risk Profiling
- Data Analysis
Perks:
- Award-winning culture
- Growth Opportunities
3 skills required
Job Details
Why We Work at Dun & Bradstreet
Dun & Bradstreet unlocks the power of data through analytics, creating a better tomorrow. Each day, we are finding new ways to strengthen our award-winning culture and accelerate creativity, innovation and growth. Our 6,000+ global team members are passionate about what we do. We are dedicated to helping clients turn uncertainty into confidence, risk into opportunity and potential into prosperity. Bold and diverse thinkers are always welcome. Come join us! Learn more at dnb.com/careers.
Key Responsibilities
- Complete ownership of existing accounts
- Periodic meetings with all customers in the portfolio
- Ensuring touch points in different business segment of customers in the portfolio
- Ensure retention rate of 85% and upwards on the existing account base
- Explore opportunities of upselling accounts through cross- sell/upsell via other D&B product & offerings
- Ensuring upsell of ESG reports to all customers in the portfolio
- Identifying market research opportunities in the existing accounts and build pipeline of the same
- Identification and planning through risk profiling- high/low and accordingly plan sales and revenue fulfillment
- Ensuring timely renewal of all the existing accounts while maintaining service levels and escalations both internally and externally
- Responsible for the overall accounts receivables, document collection for the allotted accounts
- Provide industry updates/D&B updates on products, literature, CFO club initiatives, etc., at regular intervals to clients and maintain a constant relationship with the existing customers through courtesy meetings
- Ensure bundled sales of D-U-N-S registered & ESG registered in existing accounts, comprising at least 35% of volumes allocated
- Would be responsible for achieving their own business targets
Operations
- Always ensure process adherence and error free timely delivery of projects
- Liaising with the operations team for a smooth delivery of the product and ensuring the service expectations of the customers are met
- Maintaining the data/client contact details in appropriate data warehouses hygienically
- Progress reviews and forecasting reports are filed periodically as required by the management
- Regular update of all the activities in the tools provided and track the movement of all such activities
All Dun & Bradstreet job postings can be found at https://www.dnb.com/about-us/careers-and-people/joblistings.html and https://jobs.lever.co/dnb. Official communication from Dun & Bradstreet will come from an email address ending in @dnb.com.
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