Team Lead (Supervisor Operations)
About the job
Summary
The Team Lead (Supervisor Operations) is responsible for supervising the daily functions of the Digital Print Ad Intel production department in Mumbai, India. Responsibilities include monitoring and managing delivery schedules, recommending personnel actions (hiring, termination, promotions), coordinating training, coaching and mentoring direct reports, ensuring data quality, managing workflow, coordinating with vendors, liaising with other teams, recommending process improvements, communicating production delays, and providing support for other Ad Intel deliverables. The role requires strong communication, interpersonal, problem-solving, analytical, and organizational skills. The position is a hybrid role.
Must have:
- Supervise daily operations
- Manage delivery schedules
- Recommend personnel actions
- Coordinate training
- Ensure data quality
- Manage workflow
- Strong communication skills
- Problem-solving skills
- Analytical and detail-oriented
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DESCRIPTION: Responsible for supervising the daily functions of the Digital Print Ad Intel production department.
JOB RESPONSIBILITIES:
Monitor and manage delivery schedules for assigned media integral to Ad Intel deliveries.
Recommend personnel actions including hiring, termination, promotion and merit increases.
Coordinate training and re-training efforts for associates on team.
Coach and mentor direct reports.
Provide quality of data to ensure accuracy; responsible for schedule, control and management of workflow in a production environment.
Coordinate with vendors and third parties about publication subscriptions.
Liaise with other production teams as needed to ensure that deliveries are met.
Recommend enhancements, changes to software and applications to make processes more efficient and eliminate data quality risks.
Recommend guideline reviews based on analysis of data inputs and research reports.
Communicate any production delays or delivery gaps to manager, product leadership and all other stakeholders and downstream partners.
Provide support for other Ad Intel deliverables across other media as needed.
ROLE REQUIREMENTS
- Must be able to work independently.
- Must be able to meet expected benchmarks for quality and output.
- Must possess strong communication, interpersonal and influencing skills.
- Must have creative thinking and problem solving skills.
- Must be analytical and detail oriented.
- Must have strong organizational skills.
- Must respond well to feedback.
- Must be aligned with Nielsen core values of Inclusion, Courage & Growth.
- Must be capable of building engagement on the team, and across multiple teams.
- Basic computer skills (spreadsheet, word processing, e-mail).
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