Team Lead (Supervisor Operations)

3 Months ago • All levels • Operations

Job Summary

Job Description

The Team Lead (Supervisor Operations) is responsible for supervising the daily functions of the Digital Print Ad Intel production department in Mumbai, India. Responsibilities include monitoring and managing delivery schedules, recommending personnel actions (hiring, termination, promotions), coordinating training, coaching and mentoring direct reports, ensuring data quality, managing workflow, coordinating with vendors, liaising with other teams, recommending process improvements, communicating production delays, and providing support for other Ad Intel deliverables. The role requires strong communication, interpersonal, problem-solving, analytical, and organizational skills. The position is a hybrid role.
Must have:
  • Supervise daily operations
  • Manage delivery schedules
  • Recommend personnel actions
  • Coordinate training
  • Ensure data quality
  • Manage workflow
  • Strong communication skills
  • Problem-solving skills
  • Analytical and detail-oriented

Job Details

DESCRIPTION: Responsible for supervising the daily functions of the Digital Print Ad Intel production department.

JOB RESPONSIBILITIES:
Monitor and manage delivery schedules for assigned media integral to Ad Intel deliveries.
Recommend personnel actions including hiring, termination, promotion and merit increases.
Coordinate training and re-training efforts for associates on team.
Coach and mentor direct reports.
Provide quality of data to ensure accuracy; responsible for schedule, control and management of workflow in a production environment.
Coordinate with vendors and third parties about publication subscriptions.
Liaise with other production teams as needed to ensure that deliveries are met.
Recommend enhancements, changes to software and applications to make processes more efficient and eliminate data quality risks.
Recommend guideline reviews based on analysis of data inputs and research reports.
Communicate any production delays or delivery gaps to manager, product leadership and all other stakeholders and downstream partners.
Provide support for other Ad Intel deliverables across other media as needed.

ROLE REQUIREMENTS

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