Jobs

Scholarships

Courses

Companies

Placements

Community

Home >

Jobs >

Technical Account Manager

United States (Remote)

Technical Account Manager

12 Hours ago • 4 Years + • Account Management

About the job

Summary

The Technical Account Manager (TAM) at Varonis is the primary customer contact, acting as the first line of defense for customer data. TAMs are responsible for onboarding, providing ongoing support and value, and ensuring customer success through proactive health checks, training, and best practice sharing. Key responsibilities include data protection, customer onboarding, proactive support, quarterly business reviews, identifying upsell opportunities, developing expertise in Varonis products and client ecosystems, collaborating on renewals, serving as primary technical contact, advocating for customer feedback, engaging with various organizational levels, resolving technical issues, creating knowledge base content, and contributing to a team-oriented sales environment. Up to 25% travel may be required.

3 skills required for this role

Test your skills to join the top 1% applicants for this job

incident-response

communication

talent-acquisition

Must have:

Data protection expertise
Customer onboarding & support
Proactive health checks & training
Quarterly business reviews
Upsell opportunity identification
Windows OS experience
Enterprise IT & security knowledge
Excellent customer service skills

Not hearing back from companies?

Unlock the secrets to a successful job application and accelerate your journey to your next opportunity.

Description

Job Title: Technical Account Manager

Location: East Coast Time Zone

Summary

Technical Account Managers are the primary contact for Varonis customers and the first line of defense for data. All Varonis employees are Customer Success and Technical Account Managers are the tip of the spear. Technical Account Managers provide onboarding and proactive on-going value and support to Varonis customers. To be a successful Technical Account Manager you must be a motivated self-starter, be committed to on-going self-development and education and possess strong technical acumen and customer service skills.

Responsibilities

Ensure data is protected from insider threats, cyber-attacks, and policy violations
Onboard Customers to Varonis platforms and deliver on-going value and support
Ensure Customer success through frequent proactive health checks, hands-on product usage and training, and development and sharing of best practices.
Prepare and deliver quarterly business and blast radius reviews
Alongside Sales, identify and champion upsell opportunities
Learn new Varonis products as they are developed and released and develop expertise in your client’s unique security ecosystem(s)
Help Account Managers and Sales Engineers identify renewal risk and collaborate to remediate and ensure successful renewals
Serve as primary technical contact and augment our support and engineering teams
Advocate on behalf of customers with appropriate internal Varonis teams to ensure customer feedback is adequately documented and assessed by appropriate parties
Engage with customers at all levels of their organization, including but not limited to: Infrastructure, Cloud, Privacy & Compliance, Security, Incident Response, and the C-suite.
Identify, research, maintain control, and remediate customers’ technical issues promptly. Follow up promptly with recommendations and action plans and engage appropriate internal teams as required.
Escalate customer issues to management when appropriate
Create knowledge base content to capture new learning for customer and internal reuse.

Requirements

Bachelor’s Degree or equivalent experience
4+ Years working in a customer-facing role at a Cloud, Cyber Security, or Data Security & Privacy Company
Experience working with Windows OS
Knowledge of enterprise IT, cloud, and security technologies
Outstanding customer service skills and ability to quickly establish technical credibility and relationships with customers
Excellent in communication, written and verbal
Proven problem-solving abilities
Commitment to customer success
Proven success in contributing to a team-oriented environment.
Sales oriented.
Proven ability to work creatively and analytically in a problem-solving environment.
Excellent communication (written and oral) and interpersonal skills.
Up to 25 % travel

We invite you to check out our Instagram Page to gain further insight into the Varonis culture!

@VaronisLife

Varonis is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics.

#LI- Remote

View Full Job Description