Customer Success Manager, Mid-Market

We are looking for an experienced customer success person to join our team as a Customer Success Manager on the Mid-Market Team. You will take ownership of relationships with our Mid-Market clients and lead their program strategy in a consultative and data-driven fashion. Your core responsibility will be working with customers as a trusted consultant and to own customer relationships completely - advising on marketing strategy, best practices and feature functionality. You will work in close coordination with Sales, Solutions Architects, and New Product Specialists to provide maximum value for your clients, while retaining and growing revenue for Attentive. You will be responsible for accurate revenue and renewal forecasting, understanding customers goals and implementing tailored success plans, driving executive level relationships, and identifying opportunities to expand the clients suite of Attentive products to satisfy their goals. 

#LI-DNI

Default to Action - Move swiftly and with purpose

Be One Unstoppable Team - Rally as each other’s champions

Champion the Customer - Our success is defined by our customers' success

Act Like an Owner - Take responsibility for Attentive’s success

Learn more about AWAKE, Attentive’s collective of employee resource groups.

If you do not meet all the requirements listed here, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that closely matches your skills and experience.

At Attentive, we know that our Company's strength lies in the diversity of our employees. Attentive is an Equal Opportunity Employer and we welcome applicants from all backgrounds. Our policy is to provide equal employment opportunities for all employees, applicants and covered individuals regardless of protected characteristics. We prioritize and maintain a fair, inclusive and equitable workplace free from discrimination, harassment, and retaliation. Attentive is also committed to providing reasonable accommodations for candidates with disabilities. If you need any assistance or reasonable accommodations, please let your recruiter know.