Technical Support Representative
Job Summary
Job Description
Barracuda Networks seeks a Technical Support Representative fluent in Italian, Spanish, and/or French, with English or German. This entry-level role involves providing technical support for their security solutions via phone, email, chat, and remote access. Responsibilities include assisting customers and partners with configuration, implementation, troubleshooting, and protecting their IT infrastructure. Support will cover network, client/server, Linux/Windows/macOS, storage, email, and web products. The ideal candidate possesses strong troubleshooting and problem-solving skills and a willingness to learn new technologies.
Must have:
- Fluency in Italian, Spanish, or French and English/German
- IT background (education/experience)
- Troubleshooting & problem-solving skills
- Technical support for Barracuda security solutions
Good to have:
- Public cloud, VPN, virtualization, IoT, Microsoft 365, web technologies knowledge
- Experience in technical support
Perks:
- Hybrid work
- Competitive salary & benefits
- Development & education programs
4 skills required
Job Details
Job ID 25-563
Wir erweitern unser Technical Support Team mit Fokus auf Kunden und Partner in der süd- und westeuropäischen Region. Wenn du Italienisch, Spanisch und/oder Französisch sprichst – mit Englisch oder Deutsch als zweiter Sprache – ist dies eine ausgezeichnete Gelegenheit, deine Karriere in der Cybersecurity-Branche zu beginnen oder weiter auszubauen. In dieser Einstiegsposition wirst du technischen Support für unsere branchenführenden Sicherheitslösungen leisten – mit dem Ziel, unsere Kunden ein Leben lang zu schützen und zu unterstützen.
Woran du arbeiten wirst:
- Technischer Support für Barracudas Sicherheitslösungen via Telefon, E-Mail, Chat oder Fernzugriff
- Unterstützung unserer Partner und Kunden bei der Konfiguration, Implementierung und Fehlerbehebung
- Kommunikation mit und Betreuung unserer Kunden und Partner zur Sicherung ihrer IT-Infrastruktur
- Unterstützung bei unseren Netzwerk-, Client/Server-, Linux/Windows/macOS-, Speicher-, E-Mail- und Web-Produkten
Was du mitbringst:
- Fließende Sprachkenntnisse in Italienisch, Spanisch und/oder Französisch, sowie Englisch oder Deutsch als zweite Sprache
- Abgeschlossene Ausbildung mit IT-Schwerpunkt (Lehre, Fachschule, HTL, FH, Universitätsabschluss)
- Ausgeprägte Fähigkeiten zur Fehleranalyse und Problemlösung
- Idealerweise erste Erfahrung im technischen Support
- Lösungsorientiertes Denken und Bereitschaft, neue Technologien zu erlernen
- Grundkenntnisse in den Bereichen Public Cloud, VPN, Virtualisierung, IoT, Microsoft 365 und Web-Technologien sind von Vorteil
Was du von uns bekommst:
Ein internationales Team, in dem deine Meinung zählt, du etwas bewegen kannst und deine Erfahrung geschätzt wird. Wir bieten die Möglichkeit zum hybriden Arbeiten, finanzielle und nicht-finanzielle Zusatzleistungen sowie Weiterbildungs- und Entwicklungsprogramme, um stets am Puls der Zeit zu bleiben.
Ein internationales Team, in dem deine Meinung zählt, du etwas bewegen kannst und deine Erfahrung geschätzt wird. Wir bieten die Möglichkeit zum hybriden Arbeiten, finanzielle und nicht-finanzielle Zusatzleistungen sowie Weiterbildungs- und Entwicklungsprogramme, um stets am Puls der Zeit zu bleiben.
Wir bieten wettbewerbsfähige Gehälter sowie zusätzliche Leistungen basierend auf deiner Leistung, Erfahrung und Qualifikation. Laut Kollektivvertrag beträgt das Mindestbruttogehalt für diese Position EUR 37.000.
Wir freuen uns auf Ihre Bewerbung!
Come Join Our Passionate Team! At Barracuda, we make the world a safer place. We believe every business deserves access to cloud-enabled, enterprise-grade security solutions that are easy to buy, deploy, and use. We protect email, networks, data and applications with innovative solutions that grow and adapt with our customers’ journey. More than 200,000 organizations worldwide trust Barracuda to protect them — in ways they may not even know they are at risk — so they can focus on taking their business to the next level.
We know a diverse workforce adds to our collective value and strength as an organization. Barracuda Networks is proud to be an employer that complies with all applicable national, state and local laws pertaining to nondiscrimination and equal opportunity regardless of race, gender, religion, sex, sexual orientation, national origin, or disability.
We're expanding our Technical Support team with focus on customers and partners in our South and West European region. If you speak Italian, Spanish, and/or French, with either English or German as a second language, this is an excellent opportunity to begin or continue your career in the cybersecurity industry. In this entry-level role, you will provide technical support for our industry-leading security products, with the goal of protecting and supporting our customers for life.
What you’ll be working on:
- Provide technical support for Barracuda's security solutions via phone, email, chat, or remote access.
- Assist our partners and customers with configuration, implementation, and troubleshooting.
- Communicate with, assist, and support our customers and partners to protect their IT infrastructure.
- Provide assistance with our network, client/server, Linux/Windows/macOS, storage, email, and web products.
What you bring to the role:
- Fluency in Italian, Spanish, and/or French, with either English or German as a second language.
- Completed education with a focus on IT (apprenticeship, technical school, HTL, FH, university degree).
- Strong troubleshooting and problem-resolution skills.
- Ideally, experience in technical support.
- Strong solution-oriented thinking and a willingness to learn new technologies.
- Basic knowledge of public cloud, VPN, virtualization, IoT, Microsoft 365, and web technologies is an advantage.
What you’ll get from us
- An international team where you can voice your opinion, make an impact, and where you and your experience are valued. Hybrid working opportunity, financial and non-financial benefits, as well as development and education programs to stay ahead of the industry.
- We offer competitive salaries and additional benefits based on your performance, experience, and qualification. Based on the CBA level, the minimum gross salary for this position is EUR 37,000.
#LI-Hybrid
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