SQL-Enabled Customer Service Representative

6 Months ago • 2 Years +

Programming

Job Description

As an Integration Specialist, you will play a vital role in setting up and managing inventory data imports and exports for our dealership clients. You’ll work directly with customers, third-party providers, and internal stakeholders to ensure seamless data connections. This highly detail-oriented position requires strong communication, problem-solving skills, and technical aptitude. The role involves setting up and mapping dealer inventory files, communicating with clients, troubleshooting issues, tracking case progress, and ensuring client satisfaction. You will collaborate with internal teams and external partners, managing first-level escalations and ensuring client concerns are addressed. You'll be expected to meet or exceed departmental KPIs and service level expectations.

Good To Have:

Associate degree in computer science or related field.
Experience using Microsoft SQL Server Management Studio (SSMS).
Proficiency in Microsoft Office Suite, especially Excel and Outlook.
Familiarity with API/technical documentation and data mapping.
CRM system experience (e.g., Salesforce, HubSpot).
Strong organizational skills and ability to manage priorities.

Must Have:

2+ years of customer service experience.
Exposure to SQL and relational databases.
Strong technical aptitude and troubleshooting skills.
Excellent verbal and written communication abilities.
Ability to explain technical concepts clearly.
Professional and articulate phone presence.
Comfortable working independently and in a team.

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Description

Position at Dealer Spike Belize

Integration Specialist – Inventory Data Services

Location: Remote
Department: Dealer Integrations / Data Services
Reports to: Data Team Supervisor

About the Role

As an Integration Specialist, you will play a vital role in setting up and managing inventory data imports and exports for our dealership clients. You’ll work directly with customers, third-party providers, and internal stakeholders to ensure seamless data connections. This highly detail-oriented position requires strong communication, problem-solving skills, and technical aptitude. Above all, you are a customer-first professional who thrives in a fast-paced and constantly evolving environment.

Key Responsibilities

Set up, map, and parse dealer inventory files from third-party sources.
Communicate clearly and professionally with clients and third parties via email and phone.
Serve as the primary point of contact for client data feed issues and ensure timely, thorough follow-up.
Track case progress using a CRM system and maintain accurate documentation.
Troubleshoot and resolve import/export feed issues, ensuring minimal client disruption.
Confirm client satisfaction before resolving each request.
Collaborate cross-functionally with internal teams and external partners.
Manage and resolve first-level escalations and ensure client concerns are addressed appropriately.
Meet or exceed departmental KPIs and service level expectations.

Required Qualifications

2+ years of customer service or technical support experience.
Exposure to SQL and relational databases; ability to write and interpret simple queries.
Strong general technical aptitude and troubleshooting skills.
Excellent verbal and written communication abilities.
Ability to explain technical concepts to non-technical users with patience and clarity.
Professional and articulate phone presence.
Comfortable working independently and as part of a team in a dynamic environment.

Preferred Qualifications

Associate degree in computer science, information technology, or a related field.
Experience using Microsoft SQL Server Management Studio (SSMS).
Proficiency in the Microsoft Office Suite, especially Excel and Outlook.
Familiarity with API/technical documentation and data mapping.
CRM system experience (e.g., Salesforce, HubSpot, or similar).
Strong organizational skills and the ability to manage shifting priorities and interruptions.

You’ll Thrive in This Role If You...

Enjoy solving technical problems and developing creative solutions.
Communicate confidently with both technical and non-technical audiences.
Comfortable working across teams and balancing multiple tasks.
Take pride in delivering excellent customer service with urgency and empathy.
Adapt quickly to change and value continuous learning.