Description
Position at Dealer Spike Belize
Integration Specialist – Inventory Data Services
Location: Remote
Department: Dealer Integrations / Data Services
Reports to: Data Team Supervisor
About the Role
As an Integration Specialist, you will play a vital role in setting up and managing inventory data imports and exports for our dealership clients. You’ll work directly with customers, third-party providers, and internal stakeholders to ensure seamless data connections. This highly detail-oriented position requires strong communication, problem-solving skills, and technical aptitude. Above all, you are a customer-first professional who thrives in a fast-paced and constantly evolving environment.
Key Responsibilities
- Set up, map, and parse dealer inventory files from third-party sources.
- Communicate clearly and professionally with clients and third parties via email and phone.
- Serve as the primary point of contact for client data feed issues and ensure timely, thorough follow-up.
- Track case progress using a CRM system and maintain accurate documentation.
- Troubleshoot and resolve import/export feed issues, ensuring minimal client disruption.
- Confirm client satisfaction before resolving each request.
- Collaborate cross-functionally with internal teams and external partners.
- Manage and resolve first-level escalations and ensure client concerns are addressed appropriately.
- Meet or exceed departmental KPIs and service level expectations.
Required Qualifications
- 2+ years of customer service or technical support experience.
- Exposure to SQL and relational databases; ability to write and interpret simple queries.
- Strong general technical aptitude and troubleshooting skills.
- Excellent verbal and written communication abilities.
- Ability to explain technical concepts to non-technical users with patience and clarity.
- Professional and articulate phone presence.
- Comfortable working independently and as part of a team in a dynamic environment.
Preferred Qualifications
- Associate degree in computer science, information technology, or a related field.
- Experience using Microsoft SQL Server Management Studio (SSMS).
- Proficiency in the Microsoft Office Suite, especially Excel and Outlook.
- Familiarity with API/technical documentation and data mapping.
- CRM system experience (e.g., Salesforce, HubSpot, or similar).
- Strong organizational skills and the ability to manage shifting priorities and interruptions.
You’ll Thrive in This Role If You...
- Enjoy solving technical problems and developing creative solutions.
- Communicate confidently with both technical and non-technical audiences.
- Comfortable working across teams and balancing multiple tasks.
- Take pride in delivering excellent customer service with urgency and empathy.
- Adapt quickly to change and value continuous learning.