Youth Activities Manager

Job Summary:

Responsibilities:

• Responsible for the implementation and handling of the daily operation, Guest and Crew experience aspects for all Youth spaces
• Manage the operation and lead the Youth Activities team responsible for the following venues:
  • It’s A Small World Nursery
  • Oceaneer’s Club/Lab
  • Edge
  • Vibe
  • Disney Castaway Cay/ Disney Lookout Cay
• Provide leadership for all direct reports. Responsibilities include, but are not limited to:
  • Manage the daily schedules for Youth Activities Staff
  • Managing personnel files
  • Conducting performance reviews, including discipline as needed
  • Ensuring Project Onboard compliance
  • Monitoring STAR, while making necessary corrections
  • Oversee onboard training, new hire and ongoing
  • Succession planning
  • Crew recognition and communication
  • Facilitate department meetings
  • Operate within budget guidelines and inventory control
  • Resolve any Guest complaints or issues
• Responsible for Youth Activities Navigator section
• Monitor and observe Youth Programs for Disney show quality
• Adhere to United States Public Health (USPH) policies while ensuring Crew are trained and policies managed
• Function in the role of Youth Activities Counselor or related as needed

Basic Qualifications:

• Minimum four years recent experience in a high-volume child care operation in a recreational, camp or leisure setting
• Minimum three years of current or previous management experience in a related field leading and motivating a large team
• Degree in related field preferred
• Proven experience leading a team
• Exceptional Guest service skills
• Strong presentation and communication skills
• Must be receptive to CPR training while employed with DCL
• Attention to detail and strong organizational skills
• Ability to lead a team and anticipate and solve problems quickly
• Computer skills including word processing and spreadsheet
• Experience managing complex policies and detailed operational procedures
• Be at least 21 years of age
• Willingness to live and work onboard one of our vessels for a certain length of time
• Can work a seven-day, 70-84 hour week with limited time off
• Can follow Disney Cruise Line appearance guidelines
• Appreciate diversity among guests and crew

Additional Information:

This is a SHIPBOARD role.
You must:

• Be genuinely interested in a career at sea and willing to live and work onboard a Disney Cruise Line vessel
• Be willing to follow and perform safety role, emergency responsibilities, and associated responsibilities as specified in the ship Assembly Plan
• Be willing to uphold the general safety management responsibilities as specified in the Safety Management System in areas and operations under their control
• If applicable, be willing to share a confined cabin with other crew members and appreciative of working and living in a multicultural environment that has strict rules and regulations

• Have a valid passport and C1/D Seaman's visa (DCL will provide you with documents to obtain this)
• Complete a pre-employment medical
• Obtain a criminal background check
• Bring approved work shoes

**Disney Cruise Line is a drug-free workplace. All new hires are required to undergo drug/alcohol testing within the first week onboard and throughout their contracts. Failure to pass the drug/alcohol testing will result in immediate termination.