Bilingual Equipment Recovery Specialist (English & Spanish)

This is a full-time permanent role requiring professional-level Spanish language skills and working in US Eastern Time. As a Bilingual Equipment Recovery Specialist, you will be responsible for coordinating the return of meter equipment from households participating in Nielsen panels. This involves placing outbound calls, receiving inbound calls, communicating via email or chat with panelists and internal Nielsen stakeholders. You will provide step-by-step guidance on identifying and removing Nielsen equipment from panelists' homes, schedule equipment returns, and maintain participant engagement throughout the process. Utilizing software and technology for communications, you will accurately capture respondent comments and contact data in the Panel systems. The ideal candidate will possess strong communication skills, patience, and the ability to navigate within Panelist data tools. This role demands a focus on process and panelist experience, and you will be responsible for achieving retrieval success rate targets.