Box Office Supervisor (Full-Time)

Who are we hiring?

Deploy and supervise MSG Sphere Box Office Ticket Seller staff on all aspects of ticket sales and customer service, ensuring a pleasant experience for guests of the venue. 

What will you do?

• Supervise Box Office Ticket Seller staff by assigning locations, managing breaks and meal periods, and reassigning staff as needed. 
• Manage the vault. Perform safe counts, prepare bank deposit, coordinate with armored courier.   
• Analyze work to be performed, direct staff to perform ticket activities.   
• Verify and reconcile daily ticket sales activity for each area within the box office.   
• Provide sales numbers and remaining inventory to internal departments and external promoters.  
• Review work progress, monitor activity and compliance of procedures.  
• Respond to customer inquiries as needed.   
• Review upcoming events in ticket system, checking holds and releases.   
• Prepare event settlement reports, and all end of day reports in support of all ticket activity.   
• Supervision of Ticket Sellers

What do you need to succeed?

• The ideal candidate must have a minimum of 2-4 years Box Office experience.   
• Must have experience managing staff.   
• Must have knowledge of Ticketmaster Host, ARCHTICS, TM Entry and Microsoft Office Suite.   
• Will have basic accounting skills and ability to multi-task.   
• Excellent verbal & written communication and be skilled at working collaboratively in a team environment.  
• Must be able to multi-task and prioritize in a deadline-oriented environment.   

Special Requirements

• Ability to walk/stand for the duration of the shift.  
• Must be available to work a flexible schedule including early mornings, evenings, holidays, and weekends.  

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